Everything is super smooth from online booking, departure and arrival. They leave/ arrive ON TIME. Makes a couple of stops from Orlando to Miami. They also have outlets which is a plus! Another option for transportation ( I believe tickets range from $28-$30 one each way ) read more

Our trip from Kissimmee to Ft Lauderdale on March 28, 2026 was unpleasant. The driver was rude and unaccommodating. He did not allow food or drink on a very long ride and was very restrictive of use of the onboard toilet facility. The seats had no leg room, and the advertised power outlets were not present. We cancelled our return trip and took the train instead. We will not be using this company for our travels in the future and will not recommend them. read more

My new favorite way to commute to and from Miami to Orlando. Buses are clean, modern, and always on time. Drivers are safe and professional. Pick up and drop off spots are central and convenient. I've ridden Jet Set for years and haven't had a bad experience once. read more

See all

I have used jet set express for many years today I came across the worse customer service representative Pamela I made a reservation for my son today 7/22/23 for my son to llave tomorrow Saturday at 6:00 am I asked Pamela if I could change it to tonight since is less than 24 hours I made the app and less than 24 hours that my son is leaving Pamela told me that even tho they do have free seats tonight I had to pay another ticket if I wanted to make a change . all this about the money not accommodating the customer and Pamela attitude simply the worse . read more

The worst transportation company. Driver did not stop as two elderly passengers struggled to board the bus. When contacting the support team, they replied with a genetic response. No apologies it refund offered. Other passengers were left behind in this Miami route departing at 5;15pm to Orlando. read more

Great way to travel on a budget! They offer free Wi-Fi, A/C, comfortable seating, and a bathroom in the rear to travel from Orlando to Miami for only $22. Great way to send much older kids to Miami for a couple days if you want to avoid driving. The only down fall is they offer about 5 - 8 stops prior to your Miami arrival. This makes the trip much longer, probably about an hour longer but the stops are very short. Pros - cost to travel is inexpensive, A/C, bathroom and layback seats. Cons - service differentiates by driver. What I mean by that is each driver has a different level of customer service and they are assigned to buses. So you may have a great driver (nice customer service) but a bus that's much older or a terrible (customer service) driver with a newer bus. Frequent stops. Recommendations - Train everyone to keep the same level of customer service, there should be a company standard and keep the same standard with bus maintenance. Also, I recommend to inform all drivers that texting and talking on the phone while driving should be prohibited during their shift!!! read more

It is a cheap option to go to Orlando (and very convenient for me since they pick people up very close to my home) so I don't have to drive, however they should not play movies or music on their AM trips. They started playing a movie that no one cared for at 7.30AM which woke up most of the passengers up, and the volume was so loud that none of us could go back to sleep. In fact, I wore headphones to play my own music and still could not listen to it over how high it was. As other people noted, there are waay too many stops. They should perhaps consider adding more routes with less stops each too, but at $20 a piece there's not much room to complain. I would not mind paying more and get there faster so hopefully they'll consider new options or alternatives. Overall the bus is a decent service worth the money, but it can get very tiring being forced to listen to a movie or music that you do not care for, for 4 hours straight when you could be sleeping, studying or trying to focus on your work. read more

Very kind driver, as well as kind and professional employee in the building. Prompt timing and an overall great experience :)

purchase a ticket within 30 minutes call for cancellation was told they could refund it because the ride was within 24 hours.

The staff members are very rude. They charged me double, and when I ask for a refund they bus driver and receptionist start yelling a me. I told them that they are extremely unprofessional. I ended up contacting the manager but I don't anything happen to the staff members. The only plus side about this bus company is that it is cheaper compared to others. Take it if it's your last resort. read more

Jet Set Express - Inside of bus - Tours Near Me - Orlando, Florida

See all

Horrible !!!!!! Everyone is so rude. Bus is always late and bus driver very rude. The people in the office are very unprofessional and rude! Use bus line or red coach ! Much better read more

I've spoken with one of the customer service staff in the Orlando location and she refused to grant me a change of date and time. I also asked for the managers name so I can speak to him or her and she refused to provide that information to me, I then asked: "What time does your manager come in?" And she responded: "6:00pm, it would be too late cause your bus departs at 7:40pm." That purposely gives me no time to reason with the manager. Jetset, this is no way of dealing with a customer. Terrible customer service by a woman named Consuelo. read more

The seat got uncomfortable for my lower back so when we finally got close I was a little desperate to get out lol I would definitely recommend bringing a lumbar pillow and a neck pillow in the future. The driver seemed to be trying to jerk himself awake every now and then, with tapping loudly on the wheel and dashboard and doing breathing exercises, he made a few calls while driving too which made me nervous but thankfully nothing really happened. In the end, we got to our destination without any mishaps or gross smells on the bus which I was thankful for. Would ride again with pillows for comfort. read more

Recently travelled from Orlando- Miami and back. Price is reasonable and times are convenient , however, I was surprised to see the driver counting money, watching videos, looking for music on his cellphone and having a video call WHILE DRIVING!. How can this company allow such a thing or not install the proper monitoring system while placing the lives of all the passengers on this drivers hands? This is irresponsible and places the passengers in danger of a serious accident. read more

Service Is Amazing. However When I Wanted To Get Credit On My Reservation Being That The Hurricane Is Coming. The Guy Told Me No. So I Don't Understand That. But Overall They're A Good Service But Cancellation Policy Doesn't Make Sense read more

They're rules are so inconsistent. In all the fares I've taken with them not a single driver mentioned a rule about food and beverage. The last time a couple had an entire Wendy's family meal and never once did the driver bat an eye. The manager said they have signs on the bus and sure enough he points to the bus and there is no visible sign. They are finicky with the mask rule as it's dependent on the driver. Some don't care and other enforce it. If this company worked on their consistency and customer service as much as they parked their fancy Mercedes up front y'all would fair better. read more

I have taken this bus service about 3 times and the only reason i do, is because it beats driving and its cheaper than most ($23). I do have to say, every experience does get better but it does not differ that this company is cheap. They have horrible service when you're on the bus. They claim to offer WiFi but everytime i have ridden their shuttle, none was provided. When you first call to book a reservation, the agents sound rushed and they dont provide enough information about the trip; They expect you to know. Being picked up, there is no terminal. You basically get picked/ dropped off on the street. Just be cautious, it might not be the safest especially at their departure times. Which for their mornings are 7am and evenings 7p, no in between and usually they are late. Try to be there at least 15 mins before. read more

I've been riding jet set from orl to Hollywood and vice versa and I've never had a problem with them. Their terminal on LB McLeod has seating, vending machines and restrooms. Staff is friendly and helpful. Drivers do their job and I cannot recall a time they were late(I've only taken the first bus out and the last bus in). It's a very popular stop in Kissimmee. There's WiFi and a movie is played(although very loudly) throughout the ride. This company is also Spanish friendly and driver is known to translate over the intercom in Spanish any information about stops etc. I've rode greyhound before and it was a complete nightmare but jetset is heaven sent compared to them. My only complain is that they don't do late night trips. Last bus leaves at 7pm. read more

I wrote a review for the wrong bus company!!!! This review was meant for Alltours! But I've Rode jet set plenty of times. I also give them 4 stars because they are budget friendly and the length of the rides aren't long because they don't make long stops, only drop off & pick up. read more

Jet Set Express - Tours Near Me - Orlando, Florida

See all

The company left me in the middle of know where... I had a pick up at 7:45 pm today 7/31/18. This all started 15 minutes before the bus was suppose to show up at the so called Lake Worth station which by the way is a gas station in the middle of nowhere on the turnpike. I call them to confirm my pick up and they told me that they were running late. When they didn't show up at 7:45 I call again to Confirm that they were going to pick me up and everytime they kept saying they were going to be 15 minutes late every time I called after that. Then when I called at 8:45 they told me that they already passed and that they were not going to pick me up. They also hung up on me before I could say anything. This place is a scam and they love to leave people in the middle of nowhere. thank you very much for wasting my time. read more

Best price compare to any other bus service from Miami to Orlando. Pros: They have several hours and locations in Miami to be picked up from, they are punctual, they have Wifi and they also have electrical outlets which is great if you need to take your work with you however their website does specify that this isn't always the case for every bus which means I got lucky! They also are holding my lost item and hope to retrieve from them should I choose to use their buses again. Cons: Although they do have several locations to be picked up from it seems that means they are too many stops in between Miami to Miami Beach. The seats are a bit too uncomfortable and don't provide a lot of leg room. For those who are disabled that means sitting in the back in front of the bathroom which can be rather unpleasant. I was accompanying my mother and since she has back pain this made her situation 10X worse so I recommend to bring extra cushioning for the seating. Could have done well without the Movie which was Free Willy, I know it was a family movie but honestly anything is better than the same generic choice. Was disappointed with the driver on the way he did handle a customer and her baby as he didn't find a way to provide seating for her child and she carried her on her lap until he took a small break. My ride experience was great and I hope to use this service once again if the experience stays the same and perhaps a 15 minute break would be appropriate midpoint of Miami to Orlando. read more

If it was my option I would give them a zero star, I called yesterday to ask if It was an option to cancel my ticket due to the hurricane and get a refund and the lady I spoke to advised that she will give us a call the day before and that refund was not a problem. Today I called to cancel it as hurricane is getting stronger so definitely needed to cancel the trip. Spoke to Roman and he advised the ticket was locked and couldn't refund us the money. You should trained your personnel better. read more

I currently work for a travel agency, and usually book for our clients seats to travel through bus companies. I decided to use this company three times. All three times I spoke to the same lady that assisted me. I have to say this has to be the worst service in this type of industry. She not only messed up all three of my clients location pick ups but hangs up the phone on you as your trying to talk. Book with another company(take it from a travel Specialist) read more

Seat was ok. Many stops to pick up more customers. This prolongs two more hours. Behind the schedule. A/C was too cold. Not recommended.

Jet Set was once a decent priced luxury bus line but now it's almost as bad as a public bus... Took the bus his weekend and was uncomfortable my squished with the lady sitting next to me who was holding her baby. On top of the baby shrieking for the last 30 minutes of the ride, the baby was in poor health and sneezed on me. And now I believe I have got a cold that I didn't have before. The money is not worth this bus. I'm sad to let this bus line go after using it for 4 years and disappointed it had to come down to me having a horrible experience. read more

This will be my last time going on this bus! I am in pain right now. Jet set arrived at 4:53 am in Miami (Dadeland Marriott) although they said departure time was at 4:40 am; Whatever I can overlook that, but it is now 9:50 am and I'm still on this bus! the amount of stops these people make are RIDICULOUS!!! I rather pay more and go in style next time. I'm 5'10 and the leg room is NOT THERE! Horrible. This bus is like a factory.. Get lots of people on and wait 6 hrs to make it from Miami to orlando?! Get real... I'm about to throw a blood clot bcuz I've been sitting for so long. Never again! You get what u pay for... I learned my lesson. Oh yeah and if u decide to come on this bus, make sure to pack snacks / sandwiches because they DONT STOP and u will get very hungry, as You will be on this bus for 6 HOURS, unless u get on in west palm beach, fl. No thank you! read more

I have been using this bus service every week for almost a year now. Today I had an issue with carrying a food item that was in a closed container stored in my bag on the bus. I was by the owner to put it under the bus due to food not being permitted on the bus. I was not the only one with food but I had to discharged my food. Once I pointed out other people on the bus with food even a Hispanic young lady was eating a sandwich the owner expressed it was cooked food. The last time I checked if you say NO FOOD chips, sandwiches, soda etc are considered to be a food item. The only other person that was made to place their food under the bus was a Haitian woman but all other of the Hispanic nationality were able to keep their food and beverage items on the bus. This feels like a bias situation. read more

I come to pay to get on the bus and Luis the driver tells me that I need to do better because I paid him with $24.00 in Bill's and $3.00 in quarters and the other Dollar in dimes nickels and only five Penney's because thats what I had and I'm trying to get home to my kids however he also saw that i had a bag of food in my hand it was double bag you can clearly see that I was not going to eat until I got home or another time because I had already eaten and he suggested that I throw my food away or put it underneath the bus away from my personal luggage and in the manner he said it was very rude and not to mention I am 43 years of age I sit in the seat for people with disabilities and the driver tells me and only me that I need to put on a seat belt as if I don't any other time and not even the man next to me have one on also he gets his ass on the bus talking on his cell phone so if he wants to tell people what he thinks he can or wants he need to follow the rules of the law do not read your clip bord or talk on your cellphone while driving respect goes a long way if you give it........ read more

This is the first time I post a review on Yelp and the reason I am writing this review is so nobody else has to go through this experience. STAY AWAY! Absolute worst experience ever! I dont understand how these people are in business! Unprofessional, rude staff! The bus driver by the name of "John" is extremely rude and incompetent and thinks he is some big hot shot! So the nightmare begins when we get in line to wait for the bus (we were first in line) and John starts reading off some list and calls the people who hadn't paid and were paying in cash first. So people who paid beforehand and were in a line were called after and were the last to get in a bus. We had paid and reserved 2 round trip tickets (and had the confirmation email to prove it) and when he finished calling everyone "John" says our names are not on the list (for the return ticket) and ignores us for about 30 minutes. Then he tells us we can get on the bus if we pay $40 dollars - yes they were trying to charge us twice! After another 20 or so minutes John is kind enough to call the company and they tell us that despite having a paid reservation we are not on the list so we have to pay again. After lots of back and forth and 1 hour late (yes, unfortunately the entire bus had to wait 1 hour because of their lack of professionalism and stupidity) we got on the bus. To top it all off, my boyfriend had to sit on the floor because there were no seats! Yes this is UNSAFE and IllEGAl. He could only get a seat after the first drop off was made about 2 hours later. And to add insult to injury, the driver didn't want to drop us off at our location (which was printed on the reservation). When my boyfriend asked him to drop us off as our location, he ignored him. Finally after him asking 3 times, he said he would take us. We had to beg him to do us this "favor". I understand mistakes can happen but to make a mistake and treat the customer poorly, is unacceptable! All I can say is that I hope these people lose business with the new train from Miami to Orlando because a company like this can NOT stay in business. I will seek legal action because these people treat their customers like animals and this cannot keep happening to other customers and I hope this company takes action against their employee. read more

I had the worst experience today, before booking I confirmed if I was allowed to bring my service pet and the agent said yes. I wake up at 4 am to make it to my location at 5am with my service pet and luggage and was denied service. I spoke to customer service and she was so rude and now I'll be missing my mothers 58 birthday this year because I had a service pet. read more

I've made a reservation for my 75 year old mother from Hollywood to Orlando to depart at 4 PM, when checking in with the driver Zeca he stated that her name was not in the list while I could see her name was in fact first on this list. Then he said that maybe was supertours. Bottom line I've decided not to let my mother in the bus after this driver Zeca who behaves like a psycho, have big mouth and wanted to get physical with me. So I like to say to the owner of this company that is a huge room for improvement at what you do. For potential customers please stay away, drivers like this are the ones throwing road rage and having undesirable accidents, unless you want to get rich filling a lawsuit. read more

Scheduled to leave Jet Set terminal in Orlando on the evening bus. First stop was a Walmart. Within a few minutes, the bus stopped running and everybody was asked to get off the bus. After about 15 minutes we were advised that another bus would becoming to pick us up. I called the main number and was told the same. Another 15 minutes later we were told that the radiator needed water and everybody got back on the bus. I had to board; I had to get to West Palm that night. Driver stopped at a gas station and filled several bottles of water in case the bus stopped running again. How unsafe is this???????? There was never another bus coming!! This infuriated me!! Thankfully, we had no problems and I arrived safe and sound. Never again!! read more

I usually try another transportation bus ,and this was my first time with jet set express. I was really impressed by the cleanliness of the vehicle, WiFi was excellent through out. would recommend it to all my friends and the price is awesome read more

Made a reservation on gotobus, received a confirmation and a reminder for my trip. Got there to check in and the woman at the desk was very short and rude stating that my printed confirmation wasn't such! She then told me I'd have to wait on a waiting list to get on the bus even though I had a confirmed statement and receipt from my bank of the purchase. Once I waited for 10 minutes, she allowed me to board the bus but the driver closed the suitcase storage me because he didn't have me on the list! Afterward the woman complained that "I guess you'll just get a free bus ride"!! But I paid! And had the printed proof!! Now on the bus! But will never ride this again! This company needs to work on their customer service, and recall the rule that the customer comes first. They need to claim responsibility for the mistake and should've acknowledged the receipt I was emailed when the ticket was booked. read more

The worst trip from Orlando to Miami ever!!!!!!!!!! If I could give this place 0 stars, I would! The driver refused to turn on the ac, there were people screaming from the back of the bus at him until he finally turned it on as we were getting to Miami. This was THE WORST experience traveling I've ever had. I'm six feet tall and have good posture, there was a guy sitting in front of me with his seat all the way down, and it felt like he was literally sitting on my lap. My knee had to be sticking him in his back the whole trip. Their rates are cheap and so are they. I felt like I was getting smuggled across the border! It felt as if I were inside a sardine tin - the bus was packed, everyone was screaming, and everyone was sweating their asses off. On top of all of this, there aren't different departure times to choose from - they have a specific time they leave and that's it! Needless to say, you get what you pay for. Expect no bang for your buck here. They really make you regret not spending the extra $20-30 to go with a luxury bus. I have learned my lesson. Never again!! Cheap bus ticket = trip from hell. RUN! read more

Super rude staff members, lady stationed in Kissimmee with short hair was super rude to everyone, they all seem like they are not happy to work there, it's a cheap price but I guess you get what you pay for. Bus drivers scream a lot and are always mad read more

Dangerous Driver!! Bus #166. I saw this bus on turnpike south to miami on 11/1/15, the driver passed me jump infront of me with no room between me and the car infront of me when I beeped the horn at him he got upset and threw the bus at me. I called FHP and filed a complaint called dispatched for this company and no one called back! Stay away!! Be safe!! Find a company that has professional drivers!! read more

Oh boy! Where do I begin. Lets start from the top. My boyfriend bought a ticket to spend the weekend with me, and It all started when it was time for his departure back home to Orlando. On our way to the bus departure place we saw Jet Set Express Bus and we thought "Oh look the bus is getting there at the same time as us." Well, we thought wrong; Bus actually turned onto the expressway to leave Miami. Mind you, the departure time was at 5:30 pm and the bus was leaving already at 5:23 pm. In hopes that that wasn't actually the bus leaving, we arrived at the departure place BEFORE IT WAS SUPPOSED TO LEAVE and waited til "Set Departure Time" and there was no bus to be found. The bus had left him. At that moment he had to rush to get another ticket back home. So we called Jet Set Express the next day to get his money back and spoke to Paula (not very friendly by the way). We kept getting the run around that we should call Wanderwu which is the company we booked the ticket through. However, if there are any issues Wanderwu specifies on their website "If you have any questions about a ticket or and upcoming trip that you booked through Wanderwu, please contact the bus or train carrier conducting the trip." Paula kept giving excuses for the sake of the company. Conversation ended with her saying she HAD to contact Wanderwu and sent them an email to give us a refund. I am in the process of waiting now. Waste of my time and money. read more

we used jet set line to charter us from tampa to miami and received a fantastic service. The bus driver was very friendly, the buses were very clean, and the seats were super comfortable. Will definetly use their service in the future. read more

Worst bus to get on. Absolutely no customer service. False information given over the phone. They stole my money. I would not recommend this bus to anybody. Save yourself the time and money and get on a better more professional bus and use a more organized company then Jet Set. read more