I recently had my 2016 Toyota 4Runner serviced at J's Auto Repair & Maintenance, and I couldn't be…read moremore pleased with the experience. While the shop might not be the fanciest place to wait, they do have chairs, complimentary water, and a TV to keep you entertained. What truly makes this place shine is the incredible service and honesty of J and his team. From the moment I arrived, Jonathan greeted me warmly and made me feel confident that my vehicle was in good hands. He and his team are not only knowledgeable but also friendly and hospitable. They worked on several major issues with my truck and took the time to explain every detail along the way. Here's a quick breakdown of what was done: He replaced the rear brakes, rotors, brake hoses, and calipers. I had initially requested a brake fluid flush and fill, and to have my rear brakes and rotors changed, but the rear brakes weren't purging fluid. J and his team quickly got to work troubleshooting, inspecting the brake hoses, and discovering that they were clogged and that the caliper was seized. He sourced the parts and fixed the issue, all while showing me everything step by step to ensure I understood the problem and knew he wasn't making it up or anything like that. (He literally showed it to me) He also flushed and filled the fluids in both the front/rear differentials/transfer case. The engine coolant was flushed and replaced, and he even changed the spark plugs, showing me the worn condition of the old ones. He checked all the hoses and clips to ensure nothing else needed to be replaced and changed the serpentine belt, which was long overdue. Jonathan also took extra time to address the growing rust issue underneath my truck, showing me how bad it was and explaining a plan of action we could take to treat it and prevent further corrosion in the future, should I opt to bring it back to him. (I'm definitely going to come back for this) I was especially impressed with how honest and upfront he was about every repair. He explained everything clearly, showed me the worn-out parts, and never once tried to upsell me or cut corners. His prices are incredibly fair, and the quality of work is top-notch. Overall, Jonathan and his team provided excellent service in a timely manner, and I really appreciated his dedication to getting my truck maintenance up to date and ensuring it's safe for the road. The fact that he accepts all forms of payment.... Debit Card/Credit Card/Cash/Zelle was just an added convenience. If you're looking for an honest, skilled, and friendly mechanic who goes above and beyond, I highly recommend Jonathan and his shop. They are a full service shop that does engines, transmissions, well pretty much everything. It's hard to find such integrity and expertise these days, but you'll definitely find it here!

I found J locally a couple years back and have taken multiple cars to his shop for many different…read morereasons. There wasn't a single one that him and his team couldn't tackle. You know that feeling when your cars about to take a poop or you fear the worst- I call him up right away or message and he'll get back to me as soon as he can to give me his professional opinion without seeing the car. The fact that there's someone I can lean to for answers in a hurry and not feel like I'm getting the short end, makes it worth it. Sure I've went to other places that were more convenient and reputable, but always end up leaving unsatisfied and poor I've also been to the shop stressed out about how much a fix could cost where he tells me honestly that I don't need to do it right now instead of fixing something that ain't broke. I've taken my laptop and worked in his waiting room, watched Netflix shows and even been educated on fixes. So don't regret going to the other guys when you can give his shop a try.

Tom and Ken Kranz have been true partners in helping us keep our 2 older cars safe, reliable, and…read moregoing strong. They are honest, responsive, and always do great work. I can't say enough great things about the Kranz team. Highly recommended!

We came from Northern Wisconsin to babysit our grandaughters. Our car started making terrible…read moresiren noise that would come and go. I (the grandmother) was at my wits end thinking we would end up stranded on the interstate on our way home. I took it to Kranz because of the great reviews. I was greeted by Tom who asked how he could help me, he was so caring and empathetic and said he had room to look at the car later in the afternoon, we were supposed to leave the next day. He drove me to our daughters house and said he would call. He had great news, diagnosed the problem which involved the air conditioner and said we could drive the car thousands of miles without air, which of coarse is no problem this time of year. We were so grateful they took care of us. Explained everything about the AC problem at a very reasonable price. Would recommend them totally. Andrea & Terry Connelly

Bruce (owner) Gary (lead mechanic) are awesome any problem I have ever had with my truck they have…read morebeen able to diagnose and fix it a reasonable amount of time, if it can not be fixed right away they say if it is ok to keep driving or if it should not be driven until fixed. I drive a 2015 T370 Kenworth and they are a good truck. I would highly recommend them for and truck or large vehicle that need's repair. Great on repair cost and amount of time it takes to get repairs made.

Our motorhome was towed to Excel in January, our fuel had jelled. He spent hours in the bitter…read morecold with torpedo heaters just to get it to run long enough to put in one of his bays. Warmed up over weekend, put new filters in, etc. Excellent work, honest. Recommend highly.

Carl has maintained my cars for nearly ten years and I wouldn't hesitate to recommend his quality,…read morelow cost, and timely service. If you haven't tried them here's what you do when you have an issue...get a quote on the repair from your dealer and then go to Carl for a quote. Let him save you some serious money. You won't be disappointed. Carl will surprise you with his honesty and his ability to explain what's wrong in a friendly style. He'll even give you options if that's a concern.

This place is the best he's been around a long time. It's an old-school shop if you want to get…read morereputable service. Very honest prices are great. This is the place to go to Carl is the best he took very good care of me. I am so happy. I will never use anybody ever again. There's a lot of shops in town, but this one is takes the cake thank you Carl. I really do appreciate your honesty.

It's fine, but the lack of weekend service hours and no loaner cars is a bummer. Plus I feel like…read morethey suggest optional service repairs I don't REALLY desperately need done. The 15% off on service from Costco keeps me loyal, though.

I'm honestly getting sick and tired of companies charging a 3% surcharge for purchases made with a…read morecredit card... especially when they suggest that I can "save 3%" by using a debit card. I've been a customer here for almost a decade, but I am FIRMLY committed to no longer doing business with anywhere that charges this 3% fee instead of simply including it in their prices. Also, the 3% surcharge is not mentioned anywhere on the written estimate I was given, and wasn't point out until after the work was done and I was about to pay. Then, after I indicated that I wasn't happy, I was told by the guys working the desk that EVERY shop in the area is doing this. So I decided to call, and after 5 shops that are all within 1 mile of this shop, literally NONE of them are doing this. Don't get me wrong. I like the guys at Douglas. But Even more than that, I really don't like being lied to. I won't be going back.

I LOVE this place. Yony is great and always kind. I love walking in and seeing Dana's face ready to…read morehelp me with whatever chaos im walking in with. Ive been coming here with my vehicle for 2 years and I won't go anywhere else.

very honest, prompt and quality service. Tony was very thorough and gave me honest options. thanks!read more

Consistently, over many years, we have gotten great service and care from this shop. They are…read morehonest, and truly care about their customers. I cannot recommend them enough. Thank you !!

It is not easy to find an honest and reliable car repair shop. This place is absolutely incredible…read more They always care about the customer, they ALWAYS treat you FAIR, and they always give the best price. No nonsene and short wait times, they are clearly the best in town. Do not go anywhere else! You've found the only repair shop you'll ever need in Illinois!!

Five stars all the way around! Saved our family hundreds multiple times because he's smart, honest…read moreand highly skilled! Thanks Eric!

I cannot praise my experience here enough. My car brake warning lights flashed on when I was more…read morethan an hour from home. AAA towed my car here, so I'd never worked with MacLagan before. They were busy (always a sign of a good place) but gave me an accurate estimate on when they'd get to it. It turned out to be a malfunctioning sensor. He walked me through the options and possibilities, giving his recommendation. At a time when you're stressed out and far from home, it is wonderful to find an auto shop like this. I'd highly recommend.