made appointment! never showed up or called! bad business!!! why does a company make appointments that are not kept???

Jessica's Cleaning Service came to our apartment and did a wonderful job. I have used them before and will use them again. I highly recommend them. read more

Overall good experience! After I requested a quote online they called immediately. I told them I had a 600 sq ft studio and they told me two hours and a price for a move out cleaning. When they got there they said 2-3 hrs and it ended up being 2.5 so the price did go up. Nelson brought two personnel and they did an amazing job, have never seen the place cleaner. Just wished the quote could be followed, but I understand they don't know the place before they see it. Very happy with the quality of work though! read more

Scheduled 3+ days ago. Got confirmation of time, the day before was asked to push it back from 2pm to 4pm. I said that was fine I understand things happen. Day of comes and at 2pm calls to say it's too late to come because of traffic?? They wanted to reschedule. I ended up saying forget it. Their hours say they're open until 8PM so I'm confused how I scheduled for 2 got pushed back until 4 only for them to say it was too late to come. Also I asked them for an estimate based off my house size etc and they couldn't give me a straight answer. Just said $85/hr and normally doesn't take more than 2 hours. I prepped for this cleaning to be home and present rearranging my work schedule etc. Unprofessional read more

First impression... They were very quick to respond to my initial request for a cleaning which in my opinion was a great first impression. They showed up on time and asked questions before hand to make sure that nothing was left up in the air. The price at first made me nervous but after having seen the outcome I would say that Jessica's Cleaning gets you the bang for your buck. read more

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Had an apt. For 9 am to clean all windows. I confirmed yesterday and got a "yes" reply. He was a no show. I called to see if he was running late. He said he forgot. Didn't seem to care or even ask if he could head over late. Bad business practices. Poor communication. read more

They cleaned my mom's home a few days ago, and they were really detailed! Very responsive! They returned my inquiry within the hour! Since they done a fabulous job, I have them come out every 2 weeks! Since my mom is 82 years old, she can't give her home a good cleaning. They swept the cobwebs on the very hard to reach places and disinfected the bathrooms and kitchen. If you have any special requests, it's important to tell them ahead of time so they can manage their time around. read more

First time using their service. Great customer service. Our windows looked perfect. Definitely would hire them again.

I think I may have found my new cleaning company! First of all, I have to say I have a soft spot for small businesses. I personally feel the service is more personal and you get better treatment. Ok, so I called on Friday morning... immediately got a return call and an appointment set up for Monday. He was a little late- but he text me beforehand. I only needed my kitchen and basement cleaned. Nelson is sooo thorough! I don't even spend that much time cleaning and I hate a messy/dirty kitchen! My counters are spotless and it looks so organized. My sink and stovetop have never looked so white! He even cleaned inside my fridge and freezer. And dusted around all the corners of the walls. I forgot to take pics of my basement. But I am sooo happy. My gym is my basement and it was so dusty. It looks like a whole new gym now! Very pleased. I took pics and showed my kids and hubby and told them this is how I want the house to look ALL the time! Nelson is very nicr, humble man. He's hardworking and is a parent and completely understands the challenge of keeping a nicr clean home with kids. Highly recommended! Super affordable! read more

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Great cleaning service with excellent care! Highly recommend! Worth every penny as far as value goes.

After they did such a wonderful job cleaning in my home, I rehired Nelson to help clear up backyard of leaves and brush. He did an excellent. meticulous job cleaning and I was so impressed that he did it during a very hot Summer day. I also appreciate the details, how he gathered all the landscape waste together to make it easy to throw away. I highly recommend their thorough cleaning service and will rehire again. Thanks Nelson! read more

We had our house flooded, mud everywhere, literally in tears how bad it was. Contacted Jessica's cleaning and they were super helpful and answered all my questions. They came same day and were willing to help seeing how bad our place was. They got to work right away. They exceeded my expectations and then some . Our house looks better than it ever did before. I appreciate all you guys did for our family! Thank you so much ! I will recommend you to everyone I know. read more

Jessica and Nelson arrived on time, were very thorough, worked as a team and left us with sparkling clean windows and screens. Our windows hadn't been cleaned since before Covid. read more

Horrible service!! Set her up to clean my house and never showed or even called.I called her and all she could say was,she forgot.No Sorry nothing !Had a special event planned for the evening and got left without help.Would not recommend her ever! read more

Jessica's Cleaning Service - Home Cleaning Near Me

Buyer beware! Jessica quoted me $45 hr for 2 people with their own supplies. I told them I wanted to deep clean my house but not the entire home, just small main level living area, 1/2 bath and kitchen. Upstairs Master with a Full bath. Arrived 2 hours late, then the prices jumped to $48 hr per person. Then 380 for 4.5 hours. Then 135 for wiping clean counters off, 1/2 bath, mopping and vacuuming floors. That's it. Nelson is a con artist! Told my son he had been there several hours, however they called me at 12 to get in, and again at 12:15 to discuss the cleaning. We spoke on the phone at 1:20 when the pricing was all over the place, and I told them to stop and leave. He charged my son 80 bucks for less than an hour of work to clean what??? What a gig! I'll be making sure this rip off artist is removed from Angies List! read more

Contacted this company from a friends referral. Both my parents are elderly and the house that they own (I was raised in) needed a deep clean since my parents are unable to thoroughly clean it. I contacted them and they came the following day. They did a great job overall. I was really appreciative they cancelled their current appointments to help me with my request. They were polite and empathetic to my needs. My parents are super appreciative and so am I! Thank you! read more

Jessica charges $50.00 an hour and I still have to clean after she's done. She goes around furniture instead of under it. She also asks for money she didn't earn stating it's an emergency. I learned my lesson after the first time she needed money, she would keep asking for more. She spends a lot of time on the phone. She's nosy always asking for stuff, plant's, clothes and anything I want to give her. She constantly changes the time of when she will be here. Find a new housekeeper or don't hire her! read more

This was the first time we used their services. They did a really nice job at our home. We discussed what we'd like cleaned and talked about cleaning products for the house. Took about 2.5 hours. Looking forward to having a consistent cleaning service in this market. read more

I just had Jessica and Nelson over cleaning my home. They did a phenomenal job cleaning my two bed two bath apartment. They were very thorough and very detail oriented. I've been thinking about having someone help me clean my place since both my husband and I have hectic work schedules. Not to mention the border collie that we own who sheds what feels like her entire coat once a week. My home is finally squeaky clean. So happy with their service! I'll be recommended them to my friends. Very nice, genuine, hard working people. Already booked them to come back in a couple of weeks. Oh and you can't beat the price! I got quotes from 4 other people and Jessica gave me the best price! read more

I hired Jessica's cleaning after my roommate moved out and my apartment was in desperate need of a deep clean. I messaged them and Nelson was fast to respond and give a quote. On the day of the cleaning he was on time and very friendly. His wife Jessica was sick and he was still willing to take on the job by himself. Nelson asked me to walk him through the place and I pointed out specific areas that needed extra attention. He thoroughly cleaned the apartment and I could not be happier with how it looks. My apartment looks brand new! Thank you, Nelson for a job well done! read more

Nelson and Jessica are a wonderful couple and are excellent hard-working cleaners! I recommend them HIGHLY for your cleaning needs. They are very flexible and willing to go out of their way to help. I really like how flexible they were with the cleaning needs of my parents home and the pricing was very fair. My sister had used them previously a few times, and was very pleased with their cleaning service of her home and yard. They are also excellent communicators and always reply to texts immediately. We are so thankful how meticulous and thorough they are in their cleaning. My parents are elderly and Nelson and Jessica were very kind and caring. Thank you again for your excellent customer service! read more

I scheduled a move out cleaning and they did not show up or answer any of my calls or text messages. It was extremely unprofessional. I picked them because they were more reasonably priced. Not worth it, unreliable and unprofessional I would not recommend this company to anyone! read more

Jessica and her husband Nelson are wonderful to work with. They are trustworthy, kind, and hard working. I recently set up a recurring schedule to have them come twice a month to clean my 3 story town home. They bring their own cleaning supplies and do a fantastic job. I also have a large dog (rottweiler) and they have no problems with it. We also used Jessica and Nelson to deep clean our two rental properties downtown. The tenants moved out and left the place an absolute MESS! It was spotless thanks to their hard work. I'm happy to recommend them to my family and friends! read more

Yessica and Nelson are two wonderful, hardworking human beings. They worked at my house, non-stop for 5 hours on a last minute weekend cleaning cold call. We only had their good reviews to go from, and I am so glad we reached out. Thank you Yessica and Nelson. You guys are amazing, and detail-oriented, and I will have you come regularly to our new house once we get settled in the new place. Thank you so so much. read more

Response was quick and they were able to come the same day. Did a quick walk through and was given a fair price. Best of all, my oven looks amazing and windows are clean and streak -free! Would definitely use them again! read more

Jessica's Cleaning Service - Clean oven! - Home Cleaning Near Me

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So I made an appointment two weeks in advance via text and confirmed...the last text sent was to me asking for my address...I provided my email address assuming they would send an invoice or email confirm that would ask for my details and then I'd provide my physical address...I texted the morning of appointment to confirm everything was good to which I was ignored...I called twice - they finally answered and took turns talking saying it was my fault because I never sent my physical address...no time along the way did they apologize for the mixup, say we will make it right, or how does this new date work? I had to ask well do you still want my business? They made me feel It was all my fault when I was STILL willing to work with them and I gave them that feedback at the end of the call...I can't speak to their cleaning performance but their customer service performance was a huge fail. read more

I'm giving this cleaning company 5 stars because they were extremely reasonable as far as price goes, super professional, and pay extra attention to detail. Josie's cleaning service was supposed to clean my house July 13th, 2018 but didn't show up and wouldn't answer any of my phone calls. Being that it was getting later in the evening I just started going down the list of cleaning services and stumbled upon them. They will continually be my go to for cleaning as long as my family stays in San Diego and I would recommend them to any of my friends here as well! Thank you for doing a phenomenal job! read more

Hi. I'm giving these people a one star review because I booked an appointment with them on Thursday the 27th at 2pm for Sunday at 8am the 30th of May. They confirmed an appointment and said they were available. On the phone they weren't very professional. They never showed up so I called them multiple times. Finally I found a different number and called that one. They then said they were out of town and didn't have me listed. I asked about other days and they were suddenly booked. If you get an appointment with these people just double verify. The guy was not very helpful though and that regard. read more

Requested quote through Yelp and got a commitment to come to our house at a specific day and time. That time came and went with no contact. After calling, the person I spoke with said we were not on the schedule. They cannot be relied upon to come when they say they will. Stay away! read more

I spoke with the owner through Yelp. Response time was very quick. I booked a cleaning for the weekend. Day of cleaning no one showed up, no one answered my phone calls or emails. A week later and still no response. read more

I just had Jessica and Nelson come clean my house. They were very polite. They came when they said they were going to come and actually got it all done quicker than what they initially thought. I would definitely use them again. read more

Really appreciate the prompt service, quality cleaning and friendliness. And the best part is the price. Will definitely use your services again. Thank you read more

Nelson and his wife are the best... I've used them for my personal resident and rental properties. This team is always on time thorough and priced fairly. They we're able to clean walls that i thought I would have to paint. I highly recommend them for your cleaning needs and small repairs.. read more

If I could give Jessica and Nelson 10 stars I would. Since moving to Clairemont almost 2 years ago we have had several people come out and clean our home. No one has been on time, been as courtesy, cared about our home, and done anything near the job that Jessica and Nelson have accomplished. I can only hope and pray they become part of our family and continue to work with us for many many years!! Rated 10 STARS!!!!!! read more

They did not clean my tub or around the toilets at the floors. Did not clean my doors or the woodwork around them and did a piss poor job on the baseboards and glass doors. Basically $120 later, I cleaned my house myself when they left. Mind you I'm moving, so there was very little in the house, an easy job! Oh and by the way, my husbands laptop charger was plugged into an outlet in my living room, well it was gone after they left. DO NOT HIRE THESE PEOPLE ! They do not even deserve one star but you have to rate to post read more

Overall, Jessica and Nelson were exceptionally thorough, while priced reasonably. My wife and I will continue to use them each month. When Nelson walked in and immediately started cleaning our overhead fan, I knew it was a good fit since that's the spot I always miss! They did a fantastic job and we are excited to see them again. read more

I was high risk pregnancy and was expecting baby at any moment. Our house had recently some repairs done to it so it was dusty. My husband and I tried to clean the best we could but there was just too much debris from the repairs. Jessica and her husband did a wonderful job cleaning. I will use them again should I need cleaning. Thank you so much. Now I feel at ease bring home my baby read more

SCAMMED! I payed for my grandmas house to be cleaned. I was charged $184 for two hours that was what we agreed on. I told them my grandma would let them in and show them around since I wouldn't be there. They told my grandma it would take more time but never communicated pricing with her. They spent an extra 2.5 hours in the house, called me and asked me to pay and extra $200 on top of the $184. I did not agree, I was never notified it would take that much extra time. They then decided to wake up my grandma and charge her the extra $200. They blocked my number and blocked me on Angis list so I can't write a review. I saw other reviews saying they've done this before after everything was said and done. My grandmas house should not have taken 4 hours (almost $400!) with two people to clean. I was there the day before and all it needed was to be dusted and mopped. I am truly disappointed and feel very taken advantage of. They blocked my number after I asked to speak to the owner. read more

Jessica and Nelson are amazing! They provide professional and excellent quality of work at our 26 bed facility. They leave the facility in wonderful condition and are extremely polite and compassionate to our residents who are diagnosed with mental illness. Overall, Jessica and Nelson are very hard working, trustworthy, and respectful. I am so fortunate to have found them and strongly recommend them to both residential and business buildings. They are detail oriented in their cleaning and also focus on exterior cleaning of the facility. Currently I have scheduled weekly housekeeping with Jessica and Nelson at our facility due to the personalized quality of work they provide. In addition they take initiative in addressing long-term improvements, for example cleaning and waxing our hallway floors. Our facility is now cleaner, shinier, and more welcoming to our residents, staff, and visitors since hiring Jessica and Nelson! read more