Beware of contracts for personal training. The gym is usually short staffed with trainers. I signed up for personal training last year. At the time there was one one personal trainer. After I signed up for the training I found that the trainer was really only available for couple of hours on 2 days of the week to schedule sessions. In other words if I have to use the training sessions I have to make myself available only those 2 days for those limited hours. To make things worse the trainer kept cancelling on me. The gym kept him in for several months on staff due to lack of trainers. When he went missing I was presented with 2 more trainers none of them lasted for more than 2 months. With all the cancellations by the trainers and the personnel changes I ran in to a situation where I had accumulated a lot of sessions with no one to train me.
There is no easy way to find out how many training sessions you have left, so I kept asking my trainer for the information who kept directing me to the customer service. Customer service simply points you back to the gym and on and on you go in circles. I finally got hold of the manager who is really hard to get to, only to find somehow I was actually in deficit of sessions! It turns out that all the sessions that the trainers cancelled actually got charged to me. The manager made it up to me by giving me some free sessions but also stealthily signing me up for a 12 month contract! I don't remember signing a contract since I subscribed for DSL with Verizon in 2006. Who has long term agreements anymore? That being said it was my fault that I signed the contract.
I have been a gym member for a long time but want to prevent anyone else to be trapped like I was so I wrote this review. To summarize:
1. This gym is short on trainers good luck in getting options for trainers and time slots
2. There is no easy portal/app to see the accounting for your sessions
3. To freeze or cancel the training it requires a lot of perseverance to bounce back and forth between the gym, customer service emails, tickets etc.
4. There are long term contract!! Please read the contract before you sign it. It is only 2 pages long. They will try to make you sign for it on the credit card machine where you cannot read the contract. Please ask they to print it or email it to you so that you know what you are singing for. read more