Everything is awesome at the jersey mikes location. The guys who work there aren't nearly as friendly as the only two female employees; Lily and Natalie were super awesome and friendly. Employees like Lily & Natalie are the type of employees that should be interacting with customers. I don't know them personally or anything but I feel like some sort of "reward" or something to show appreciation for solid employees like them would be a nice gesture. read more

Jersey Mike's Subs - Fast Food Near Me - Surprise, Arizona

I had a really negative experience at this location (Prasada Parkway). The staff was incredibly rude, but the most concerning part was their refusal to provide basic management information. When I asked for a manager's name or contact info to resolve a service issue, the employees flatly refused. This level of unprofessionalism is unacceptable. It's a shame because the food is usually good, however I had a sandwich that seem to be made poorly and I thought for sure it was just a mistake. I wanted to share my experience but the attitude and 'wall' the staff puts up to avoid accountability means I won't be back until ownership addresses the culture at this shop. read more

Jersey Mike's Subs - Poorly made sandwich - Fast Food Near Me - Surprise, Arizona

My wife and I recently came in for lunch and unfortunately had a very disappointing experience. Both of our orders were made incorrectly, and it was clear the staff was more focused on talking about a party they were attending after work than paying attention to customers. The conversation was loud, unprofessional, and not appropriate for a workplace setting. When I noticed my order was wrong and went back in to have it corrected, the employee at the grill became argumentative and insisted I "didn't say anything" when placing my order. She continued arguing with me in front of a line full of customers, which was embarrassing and completely unprofessional. Another employee eventually stepped in and acknowledged the mistake. To make matters worse, I was charged again for items I had already paid for and was told to "just pay and go" because it was "their policy." That is not acceptable customer service. I understand places get busy, but that's not an excuse for unprofessional behavior, arguing with customers in front of a full line, or double charging. I hope management addresses this, because this experience was very disappointing. Feb 15 2026 read more

Just traveled back and felt like a salad so my favorite sub in a tub it is - Bacon Ranch Chicken Cheese Steak. I called to order and was greeted by a polite associate. He was very helpful in my decision making. There was no one there when I arrived and my order was ready. It was made with care (no thrown together) and tasted better than it looked. The counter and restaurant was clean. My dinner was delicious! read more

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sandwich so good it almost made me believe in god. I requested them to go easy on the oil and vinegar cause I ain't like no soggy ass sandwich, and they did it perfectly. Cali club almost made me lose my whole nut. Fucken incredible work here folks. Keep it up. I'd have sex with that sandwich if it coulda given me consent. I'm not even lyin bro. read more

They never miss! The sub I always get is consistently good. Super quick service. The place is clean. Great place for a sammich in surprise for sure. I love that it's close to all the shopping center. It's my son's favorite spot. read more

The restaurant food quality itself is very good. I prefer Jersey mikes over some of Theo their big name competitors. I've never had an issues with the quality of the product of freshness of the bread. With that said, there is usually a long wait. The store isn't large enough to handle the customer Flow. Seating is usually an issue as well, again this is due to the inadequate store size. Parking is also not very friendly due to the other retailers, restaurants in the same plaza. I have walked out of there or simply Not gone in due to the line being to the door and no where to sit. The logistics were not planned out well. read more

Okay soo I had to leave a review because These guys patience and customer service was amazing. I haven't been to Jersey Mikes in a long time because honestly there prices hurt my little heart lol. But I forgot why it was worth it. As soon as I walked in I was greeted with grace. And it wasn't the tired forced greeting that I'm sure the employees get yelled at if they're not doing it. I can tell they wanted to say hi and let me know they were ready when I was. Super patient and just all around nice.The turkey was cut to perfection and that sandwich was made with love all day. My kiddo has autism and wouldn't dare touch a sandwich lol. But because it was made so well my kiddo wanted to try it and I was thrilled. Aaron made my sandwich sooo bomb and thank you Zach for such an amazing greeting. Sam you were all smiles thanks guys and I will be back read more

My family and I have been to this location about four different times this last time a little over two weeks ago was not our best experience. They are located in a plaza next to nectar, bank, Costco & more. The area gets very busy due to all of the businesses over there that are up-and-coming, and are now currently open most of them. We ordered via the mobile app for my daughter after school, and after opening her sub it was very soggy like the sub was made ahead of time and was possibly a cancel order. The sub was not fresh, nor delicious and we were disappointed what are sandwich this time around. read more

It's a Jersey Mikes so the food is as you'd expect and the location /appears/ clean. However the place is littered with bugs all flying right at the entrance, leading me to believe a spill was not properly cleaned or something was not stored correctly thus attracting the swarm. There is a nectar right next door so the sweet fruit juices could also be playing a part in attracting the insects. read more

Very rude people working here! Manager needs to go over customer service skills with their employees. Also there is a swarm of flies inside, not sanitary at all. First time coming to a jersey mikes and will never be coming back. I walked out before I got a chance to order after getting attitude from worker. read more

So I like Jersey Mikes. One of my sons works there and he is doing fabulous work. The sandwiches are delicious. The chocolate chip cookies are good. The customer service could be better. It's a lot of young ladies and young men working here and they don't speak to customers when they come in. I told my son the store needs a good cleaning. The floor always looks dirty and the area they have for sodas and stuff needs to be cleaned. My favorite sandwich is the veggie and chicken Philly. read more

I walked in tonight at 8:26 the two girl workers looked at me as I walked in and gave me a dirty look then looked at each other and rolled their eyes. Then another lady walked in behind and they became more visibly upset, and then as a third person walked in and a normal order came in. They started to slam things and act aggressively towards objects in the store. I've never been met with such hostility in my life for walking into a food place to get food. I also got more bread than meat and cheese etc. the workers were not kind at all. read more

New and very busy location. Came in today around 2pm while I had a bit of downtime before running the rest of my errands. The line was nearly out the door. Two employees making sandwiches while another did the register. Service was pretty slow and by the time I had my sandwich I didn't have much time to eat. It was also missing bacon which is supposed to come on the sandwich I ordered. My bad for looking away for a minute while they made it and not noticing until I got home. Bummer. Sandwich was good however and bread fresh. Location was clean. Parking in front fills up quick, but plenty on backside near Costco if you walked over read more

Jersey Mike's Subs - Fast Food Near Me - Surprise, Arizona

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I loveee Jersey Mikes. But this location, Ive had hair in my sandwich the last 3/5 times I ordered and 1 nat fly out of my wrapper once i got it back to my office. Yes i keep going back hoping you guys get your S**t together. Cmon guys this is basic stuff, manager please get off your back side and fix your location before corporate gets involved, this is not the only review calling out the dirty location and food. Will edit review once you guys get it together. read more

My family Loves jersey Mikes. Yesterday, was my first time trying the food here. I didn't care for it, but the staff was friendly.

New place, tried it out. Ordered chicken Philly with no onion, and chicken ranch sandwich , was very clear with my order. Waited for 5 minutes which is industry standard. Got the sandwich, checked before leaving store and sure enough there were onions on it. Returned it, waiting another 5 minutes for sandwich to be remade. Issue is that these need to be eaten promptly or then cool down and get soggy. Employee apologized with a "sorry bout that when sandwich was remade. Store looks new and clean. Probably not a repeat customer to this location based off experience. read more

Jersey Mike's Subs - Food prep area - Fast Food Near Me - Surprise, Arizona

Finally a good sub sandwich establishment near our home. This Jersey Mike's location is new to the neighborhood near Costco east of the 303 freeway on Waddell. read more

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Today I came in to buy a sandwich for my son and I and the young girl working was too busy chit chatting with coworkers so I sat there waiting for her to take my order. When she finally gets to making my club supreme she doesn't make it correct and I had to remind her to add the roast beef cuz she's distracted by the guys that walked in. Then she has the audacity to slam the machine hard to cut the meat as her form of attitude towards being corrected. Then as I'm paying she screws up the next customers sandwich! Not coming back here again read more

I only have ordered from this location because it defaults to this location online. Every order I have gotten from this location has been sloppily made and very messy. There is no extra cheese when it's on the ticket and very slow. I like Jersey Mike's, but I will not be ordering from this location anymore. My order today is just disgusting. I basicall got mustard and bread. So disappointing. read more

Clean place, great customer service! I ordered chicken Philly double meat n cheese, add mushroom and xtra sweet peppers. They forgot the sweet peppers, but sandwich was awesome on rosemary parm. Busy place. Staff was good. Clean bathrooms too. read more

We ordered online and the only part of the order they got correct was the chips. That's why they got one star. They got the chip order correct. It's as if they didn't even look at my order and just gave us the #3. I have the email confirmation of what I asked to be on and not on the sand which so this is not user error. So each of us just ate disappointment. I really like them too. read more

They make one of the best sandwiches no matter what you want to eat.. they are fast as well...,

Poor Customer Service and Disrespectful, On February 2, 2024, at about 08:30 pm, I stopped by this place to order (3) subs. I entered and waited behind the counter. A few minutes later, a young lady asked me what I want to order. After I told her what I like to order, she stated the white bread they had was barely enough for (2) subs, so I ordered (2) subs. While I waiting for my subs, a lady entered the place, made her order, waited for it, got it, and left. Then, a gentleman entered the place, made his order, waited for it, got it, and left. Both customers had their subs in a white bread. When I asked the young guy was working there why these customers were placed before me, he answered "we are doing our best". This will be the last time I deal with Jersey Mike's Subs. read more

The service at this location is terrible. The place is dirty, and Liz used the same gloves at the register to make sandwiches. When I questioned her, she responded rudely, removed her gloves, and continued to behave impolitely while preparing our food. There are many other restaurants to choose from, and I will not be visiting this one again. read more

OMG. At this rate they will be out of business in a month. Not only are they super slow, those dressing the sandwiches have no clue what they're doing. Several sandwiches went out with very little meat and 2 bottoms of bread rather than top and bottom. What a circus and right at lunch time. read more

I've been to Jersey Mike's before, but this was my first time ordering from this location, via Uber Eats. Word of mouth was they weren't very good, being a new store with new staff, but they've been open for awhile so I figured I'd complete the order. Unfortunately, the bad reviews still stand. We ordered two tuna subs, and I had to open the sandwich to confirm there was actually tuna on it. There was such a small amount of tuna, spread paper thin on the bottom of a soggy piece of bread, soaked in oil and vinegar (the standard dressing). There was a noticeable puddle of oil and vinegar in the paper wrapping, and hardly edible. Sadly, the soggy bottom bread was a contrast from the stale top bread. Although I'm hopeful they improve, I won't be returning anytime soon. read more

Clean, fresh and friendly. They know their off menu #'s very well. Glad to have a JM closer to our house.

Place is infested with Sewer flies. As soon as you walk in they are in your face. Did not even order food there.

I ordered a chipotle philly with mushrooms & an Italian. Order was ready on time for pickup, my sandwich's were perfect chef kiss! Haven't had a good sub in awhile! read more

Very sad I can't give this place more stars!!! Dumb policy when they are out of green bell peppers they won't substitute for avocado!!! Lost a loyal customer!! read more

Well, we just went to this Brand New Jersey Mikes for a quick sub sandwich and we have been excited to finally go- Sad to say it was a horrible experience! The floors were cluttered with old food and trash that were under all the tables and in every corner. Each of the 7 tables were also dirty and not wiped down. The soda dispenser was also dirty as well as the counter where we checked out! Dis-gust-Ing! Pretty sad to see for a brand new spot here in Surprise. I talked to the manager to ask if they could clean up and she said they've been busy and have not "had time". Anyway, we couldn't take it as one worker/person did start sweeping while we were trying eat at one of the tables watching the particles fly everywhere- I had to leave. Thanks but no thanks- we will be going back to the location on Bell Road to get decent service and a more safe clean store/environment. In todays day and age with germs and Covid- a dirty store means cleanliness is not a priority. read more

Food is ok. I was going to get lettuce but it was a pink/brown. No thanks. So I got my sandwich and when I opened it up there was a hair that was definitely not mine on the paper right next to the sandwich. It is also just not very clean in general inside this location. I have tried it twice and likely won't be back. read more

We ordered for delivery on their app and while bagging up the order they "forgot" to add one whole sandwich and all 4 of our kids cookies. First time and last time with this location. Their only suggestions was for us to come pick it up or they could just refund us for what we didn't get, I used points for one to get the sandwich they didn't give us sooooo how exactly are you going to refund that? So now instead of enjoying his hot food my husband is leaving to go pick up food, if we would have known they didn't know how to do their jobs we would have just driven somewhere to begin with so now it's delivery fee money AND gas money! read more

this is place is the most fantastic place i've been in, customer service is AMAZING, as always expected, i got helped by 3 wonderful ladies, i think their names are liz and one has redish orange hair,. other than that food is amazing too! i'm definitely coming back ! i usually get the #6 but i got the #7 read more

Waited ten minutes to order, Never acknowledged. They continued to print out phone orders and ignored us. Lousy service!

Worst Jersey Mikes ever , completely incompetent. Store might as well be run by a bunch of 12 years olds.Door dash delivered partially correct order! Had to bring order to store to get it remade! DO NOT ORDER FROM THIS JERSEY MIKES! read more

Terrible customer service. The manager is a complete jerk. 4 employees were standing around doing nothing. Don't waste your time

First and likely the last time we will eat here. Heard the subs were great but in realty it was maybe mediocre at best. Service was ok but once again mediocre. $20.00 for a mediocre sub meal? You can easily do better elsewhere. read more

Very rude staff messed up order placed online on app . Hopefully this was not a manager Nothing against Jersey Mikes in whole just this location read more