Amazing employees always kind courteous and happy to take my order. The employees at the store seem to do much better than others as they always get my order right and it's warm and ready when I get there. If I could, I'd give them all a gold star. read more

This location is always busy around lunchtime! We use the rewards program and it does pay off if you're a regular. I always get the turkey and provolone. They slice everything fresh, although the taste is the same as any other sub shop. They have "Mike's way" which is a special topping combination that not many people seem to get. Overall the topping options are much less than Jimmy John's or subway, but if you are basic with toppings like me you will still be satisfied! read more

I love your subs Just wish you had red onions for my sub sandwich Overall yummy subs read more

I'm a regular customer here. Love this place. Staff is great. Service is great. Food is great. Love the #42. My go to. Can't go wrong with this Jersey Mike's if you are in the area. I will say the AC in this place is cranked up on warm days. Like an icebox in there! read more

I ordered a Club supreme #9, when asked if I wanted it Mike's way, I said NO. The employee (female with blue hair) started slopping vinegar on my sandwich. I stopped her and said I wanted fresh bread because the vinegar makes the bread soggy. she wanted to argue with me stating the vinegar didn't get on the bread. I insisted on getting fresh bread, finally she gave me fresh bread with a nasty attitude. She finished making my sandwich, wrapped it, and literally dropped it in the bag. This employee needs to be counseled and taught customer service skills. read more

It's a fast food sub shop. That said staff is always friendly, bread is always fresh, sandwiches are made correctly to order. Can't ask for much more. Great for a quick lunch on the go. read more

Over the past few years, I've become a fan of Jersey Mike's. I usually go for the #9 with no bacon, and it's my go to sub. Even though this locations not my primary one, it was still an enjoyable experience. Walking in, I was greeted and I was able to place my order within a few minutes of being there. My sub came out perfect, and they made my sub perfectly. I always get this sub with no bacon, and that's important to me. The location's clean and seems well maintained. Staff is wonderful and aside from being on Rochester Road, it's a nice change to come here for once. Thank you Jersey Mike's! read more

Today was a promotional charity day for the Special Olympics, so the store was much busier than usual. The entire staff did an excellent job staying on top of all orders, even with the never-ending flow. On top of that, they were all positive and polite! read more

I don't know how I've forgotten to review this location, but I've ordered here at least 20 times. Always ready when promised, FRESH sandwich, and honestly the most authentic sub I've had since I used to get them in Massachusetts. The staff are always nice and always smiling. Love this place! read more

Lov the quality and the team at Roch Hills store/ Roch Rd. I always order ahead and its ready and tasty!

Back again ! Great friendly service ! Birthday offer - lasts for a year ! The big kahuna tasted really good.

The food is fresh. Everything's clean. The sandwiches are amazing Every time I've received a sub, I have actually changed from other sub restaurants. Keep up the good work read more

This was my first time at a Jersey Mike's and I really liked it. I was visiting this area for the weekend for a concert and my fiancé and I needed some lunch, something quick, so they suggested this place, and I had never been, I wasn't sure what to expect. There were a lot of different options on the menu, but we stuck with the turkey and provolone sub, the regular sized sub and it fed us both, and we had it Mike's way, with the juice. I love the flavour of the oil and vinegar together, it's honestly the best way to have a sub. Next time, I am going to add some more toppings, to try something different! The employees there were all really nice and helpful too. There were two kids there it looked like it was their first week and they were excited to be working there, asked us if we wanted our sub Mike's Way and wanted any other toppings! It was a great experience and I can't wait to come back! read more

Love this place. Amazing service and food. I can always count on having a good lunch from jersey mikes.

Jersey Mikes on Hall Road west of Hayes, worst sub I ever had. Bland taste, way over rated. Firehouse and Subway both 10 times better. This place is a big RIP OFF. This place is a minus 4 star rating. WWWWWWWWWWWWWWWWW ____________________________________________________________________ WWWWWWWWWWWWWWWWW ____________________________________________________________________ WWWWWWWWWWWWWWWWW ____________________________________________________________________ WWWWWWWWWWWWWWWWW ____________________________________________________________________Italian Sub read more

Amazing food and service the best sub shop in the planet!!!!! These workers care about your food

I love jersey mikes they have the best chicken bacon ranch and Philly cheese steaks I have never had a bad lunch eating there

I visit this Wabash and Rochester Rd. Jersey Mikes somewhat regularly. I typically place my orders in the app to pick up. This most recent visit I went inside to order and it was busy for lunch time. The guy taking our order was Mark and he was so friendly and upbeat! He was thorough when taking our order, cared about my mom's Celiac Disease, and repeated our order to ensure he had it down right. The cashier was in training and did a good job with help from who I assume is the manager. Honestly, everyone we spoke to was really friendly. My only issue was we received the wrong subs. We ordered 2 Chipotle Cheesesteaks and received 2 Chipotle CHICKEN Cheesesteaks. Still tasty, but not what we ordered and I was looking forward to the steak one. I know Mark took the order correctly, but I'm guessing the people at the grill must have misread his handwriting or something. Our 3rd sub was made correctly, so no problems there. I will probably just order from the app moving forward, but I am not deterred by this incident as it was the first time it's ever happened with them. I will say, the app is very limited in what you can do to customize the subs. So if you want to make a change on the sub, order in store. As a sweet treat, I bought their classic chocolate chip cookie. It was good, but nothing special. I appreciate that it was not overly sweet and is a decent size. The Udi's gluten free snickerdoodle was dry, crumbly, and rather sweet. Next time I'll probably try the brownie. I prefer Jersey Mikes over Subway and Jimmy Johns, so I will definitely be back. read more

if your vegetarian or vegan avoid the store they cross contaminate everything. I watch them handle all kinds of meats and then put their hands into all the veggie containers with the same gloves no use of tongs for anything. and when I said something to the manager their response was "we do not advertise to be vegetarian/vegan friendly". yet the store is advertising it's new portobello mushroom vegetarian sandwich. read more

Used Jersey Mike's for our daughters grad party. Big hit with everyone. Definitely a cut above other sub chains. Fresh cut meat and cheese - big difference from the competition. It will be our choice for subs in the future. read more

Fresh bread = fresh yum! This was my first visit to this chain. I enjoyed the #56 Big Kahuna cheese steak and added Chipotle mayo and cherry pepper relish! The bread was fresh with a nice chew. Held up very well to the moist steak and cheese. The steak was super tender. I'm excited to go back and try a traditional Italian sub. They have red-wine vinegar and oil that is supposed to be super yum. The inside was extremely clean, and staff very pleasant. I'm not sure it has a different 'niche' than say Dibellas Old Fashion subs, or other shops. They have some wraps which sound yummy, and aren't in the mainstream sub shops. The cheese steaks are an exciting option for me. read more

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Jersey Mike's is one among the tons of chains and mom & pop sub shops. This was my first experience ever and just FYI if it's a chain, my ratings tended to be weighted similar to fast food (so 3 stars could be considered like a four star if Jersey Mike's was a full-service restaurant). Like some sub places, they have both cold and hot subs. At places like Subway, I tend to go for cold cuts a lot more so I was feeling something hot especially since the Super Bowl was on that night. I ordered one #42 Chipotle Chicken Cheese Steak (Regular w/all the Default toppings). It's a regular sized sub that costs $8.05. I try to get the meals with deals so I had a $2 off coupon. The regular size is 8'' which they don't do a good job of listing as is the price unless you try to order online to figure it out. The sandwich was very tasty with onion and peppers. It's a little messy but it's a good quantity especially if you have coupons or some other deal. I want to keep trying every new sub shop I can find and if you're a sub aficionado, you have to try a hot sub and a cold sub from Jersey Mike's before forming an opinion. read more

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Hand down, they make the best tasting Philly Steak & Cheese sub I've ever had in Michigan

The employees are super nice and always have a smile on their face when you enter!! Super welcoming and the sub was just as good if not better than the customer service. I ordered online and my sub was ready way before the projected pick up time!! Can not wait to come back! read more

Workers were extremely kind, but other than that I don't have anything else good to say. As someone who works with food I work with the motto "make others food as if it's your own". The staff at this location proved to me that our thoughts don't aline. It's one thing to be very busy and rushed to make food, but when I'm one of three people in the restaurant I'd expect you to at least put the slightest care into making my food, but no. When putting the meat on my sandwich it was very sloppy with half of it not even being between the bread. Along with this, the topping were also sloppily plopped on the sandwich, making the whole thing look awful. (Just a little tid-bit, when you rush peoples food it comes off as you wanting to get them the heck out of your store, which isn't a great feeling as a paying consumer). Please don't reach out and try to compensate me. I do not plan on coming back to any location. I probably would've had better luck at subway and that's saying a lot. read more

Talk about a tasty sub! I'm a 1st time customer and decided to give them a try. I'm not a big sub person due to the lack of quality and flavor out there. So here we go: I walked in and was greeted pleasantly by the young man inside. I decided to order the #43 Chipotle Cheesesteak...man oh man was it a good sub! I got the cheese something bun and it had tasty peppers and a really good sauce. Piping hot! I don't know why I waited so long to try Jersey Mike's. You must try! read more

I really like this Jersey Mike's! The staff is really friendly and willing to answer any questions you have. I have been limiting my bread, luckily at Jersey Mike's you can get any sub in a tub - it makes an amazing salad! Not very often can I say a salad filled me up, but at Jersey Mike's it did! I try and visit here anytime I am in the neighborhood. read more

My favorites are the Cheese Steaks! While it is nothing to write home about, I'm a fan. They are fast, friendly, clean and on the ball. They have a good selection of subs and all the ones I have tried are fresh and very tasty. I prefer the hot subs, but the cold ones are very good too. read more

This is basically the sub sandwich equivalent of "Jake's Wayback Burgers" (see my review on that): not a commonplace Subway of Jimmy John's clone, nor a factory of oversized monstrosities like Dibella's, but a strong middle-tier candidate. They're genuine, solid, and faithful, much like the geyser. They make a mean Italian sub, and they cut up the meat right there, which is nice to see and makes me feel better about what I'm eating. Though you can customize what you want on it, they'll often ask you if you want it "Mike's way" (basically everything, much like Jake's across the street). What an amazing lunch delight! Sure, you're gonna throw down a little more coin than your round-the-corner chain, but I sure appreciate some solid ingredients when I get them. read more

- Fresh and Fast! - Great Variety - You can get anything as a "sub-in-a-tub" (salad) I'll start off by saying my favorite here is the "99 plus Cherry Pepper Relish". This sub of greatness is a hybrid of the Big Kahuna (#56 - steak and cheese with onions, peppers, mushrooms, jalapeños and extra cheese) and the Chipotle Steak (#43 steak and cheese with onions, peppers and chipotle mayo). The steak and toppings are always cooked perfectly, and the jalapeños and cherry pepper relish add the right amount of heat. Today, I got the #6 Famous Roast Beef and Provolone as a sub-in-a-tub. I subbed Swiss for the Provolone and got the tub with onion, tomato, pickle and that awesome cherry pepper relish. This combination was also fantastic. The relish mixed just right with the roast beef and Swiss to make a nice refreshing (albeit HUGE) salad. The staff is always nice here, and they know how to push out a great product. You can get any sub as a wrap or salad, and this place uses the freshest of ingredients. Take it from a regular... try anything here, and you won't be disappointed. read more

Better than most chains in the area. They are always fast and efficient when making the subs. Sometimes they can be a bit too quick when doing the toppings. I like that the meat and cheese are freshly sliced right when you come in. Always friendly and delicious! My girls love their subs as well. Overall a better choice than Subway! read more

As most restaurants are now-a-days, they seemed to be short staffed.... But that didn't stop them from their excellent service! I didn't catch a name, but the gentleman with the tattoo on his arm was on top of his game! My sub was made to perfection in great timing too! Keep up the good work Jersey Mikes! read more

Great atmosphere just by walking inside the place and I already felt welcome to a crew of workers who were really kind and excited to work. The sub was amazing, loved the freshness and then making it in front of me. I do got to give it a 4 star for its prices, they do seem quite high, but they are worth the price. read more

We frequent Jersey Mike's often. The food is always fresh and delicious. The staff is very kind and friendly. Jen, Brandon, Courtney and Brea are always smiling and even know our order by heart! It is obvious they love their jobs and are treated with respect! Great job you guys! read more

My first time tasting from here with a coupon for a free sub and it was delicious!!!Freshly made and great customer service!!I am definitely a new customer and will spread the word!! read more

Josh served us our sandwiches and had exceptional service! He was so accommodating to our group and went above and beyond. He was very kind and the sandwiches were great! Defiantly coming back tomorrow! read more

My husband and I started going to this Jersey Mikes when it opened. We have always had beyond great service! Nolan, especially, is genuinely kind and friendly. He is always the happiest guy and very social. He makes you feel like he truly enjoys his job and seeing you in the shop! The service is what keeps us coming back! The food is great and fresh. A good serving size. The prices aren't bad but they are higher than we would normally spend for a quick dinner. Overall, a great place for a quick bite. read more

Super fresh bread. I had a Philly which was really, really good - grilled fresh to order with lots of cheese and mushrooms. I saw them make other subs and from what I saw, they sliced their meat fresh to order. The guy in front of me ordered Provolone, which they sliced and slapped directly on his sub. They didn't skimp at all on the meat, cheese, or veggies. Though I had a Philly, the cold subs looked awesome. I'll be back! I want to try a few of their cold subs. read more

The foods pretty good but something that you don't get at most restaurants is great personality I've never seen the same worker twice but I always see the great upbeat how's your day going attitude from every associate you don't really see that anymore anywhere so kudos to you Jersey Mike's in Rochester read more

In the war of over-priced sandwich shops, there is no shortage of combatants here in Rochester. We have Jimmy Johns, Chomp, a variety of bistros, and now we have Jersey Mikes. Seeing that they were somewhat new in town, I had to give them a try. Initial glance at the menu shows your standard sandwich shop selection, italian, turkey, ham, club, etc. All meat is sliced at the time the sandwich is ordered. There is a modest selection of fresh veggies along with the expected condiments. So far so good. Then come the prices. noticably more expensive than Jimmy Johns. Sandwiches are a dollar or more more expensive here at Jersey Mike's. So I proceed to order, I went with the Original Italian prepared "Mike's way" (everything on it). As I mentioned, the meat is frreshly sliced for each sandwich, which is nice. My disappointment started when I saw how small a regular sandwich actually is... only 7.5 inches. Again, compared to Jimmy John's quite small. Jersey Mike's is losing so far. Time to eat. The sandwich itself was admittedly very good. The dressing and seasoning were very flavorful, the bread was great and the ingredients were fresh. All in all it was a very satisfying sandwich, the problem is I was still hungry when I was finished. Perhaps I should have ordered the "Giant size"... but it is $12.95 and there is no way in hell I am paying that much for a sandwich when I could elsewhere and get a steak for the same price. The verdict: Good sandwich, probably equal to Jimmy Johns in terms of quality and taste, but terrible value. I doubt I'll eat here again. Pros: Fresh ingredients, friendly staff, great tasting dressing Cons: Way over-priced, skimpy serving size read more