I always order my sandwiches online and pick up in store. The 3 stars for this locations really threw me off to the point where I would drive further away to another location in Chino Hills solely outta fear of this location not getting my order right, but I was WRONG. I decided to give this location a try and had a 10/10 experience. I eat at Jersey Mikes almost weekly and have now started ordering from this location and every single order has been correct and the customer service is always 10/10! Don't let the 3 stars scare you away, this location definitely deserves more credit and more love! read more

Jersey Mike's Subs - 1/2 of a mini Cali Club on Rosemary Bread. Mikes way, no onions & added mayo & pickles... *chefs kiss* every time! - Fast Food Near Me - Pomona, California

Love that it's always clean and the staff here is always friendly when I come in. The #9 is what keeps me coming back. I also absolutely LOVE the app!!! It's easy to earn/use points so I can "sneak a snack" when I need a lil something later on. read more

Jersey Mike's Subs - #9 w/extra mayo, hot chopped pepper relish, oil, vinegar and shakers! Used my points so it tasted even better! - Fast Food Near Me - Pomona, California

I usually don't have an issue with this location because I frequent it for lunch, however I have had this same problem happen several times so I just want to give a heads up to others who come here. I ordered a number 8 mike's way and wanted to add CPR and banana peppers. Not a difficult order, right? One worker started working on my sandwich and then eventually handed it off to someone else down the line because they had to get started on the next ones. Makes sense. But what doesn't make sense is the absolute lack of communication between them and the person that takes over. I moved over to pay for my meal so I didn't have a chance to watch the completion of my sandwich. I unwrapped it to find no bacon (on a club sub) and no banana peppers. I just don't understand because y'all are literally right next to eachother. Even if you don't hear me say my order (which I repeated several times) your coworker right next to you should be able to tell you. No communication amongst the workers at all led to a disappointing meal. If you come here, really gotta watch and make sure the your sandwich comes out right. read more

Jersey Mike's Subs - #8 Club Sub with no bacon - Fast Food Near Me - Pomona, California

Great service. Clean and yummy sandwiches. If you craving Jersey mikes. This is a good location. Italian and the clubs are my favorites ! Highly recommend with avocado too. read more

Delicious as always! The sweetest staff and fast service. Would absolutely recommend and will keep coming back. read more

Jersey Mike's Subs - Fast Food Near Me - Pomona, California

There always forgetful with my order. They really need to get it together. Great sandwiches but forgetful.

Jersey Mikes makes great sandwiches and I am not a sandwich fan. The service at this location is always good. Whenever I have a sandwich it will be from Jersey Mikes read more

I work near this location and came at -pm during a working day and I found this location to be relatively quick! I ordered the original Italian and the staff were really friendly and quick with my order. Additionally, I came with two other co workers and we had a great lunch because they were so quick and the are we ate was clean and spacious, I would come back here anytime for lunch but they take to go orders so take it to go if you don't have the time so sit but overall great experience! Great food as well! read more

Todays sandwich wasn't what it usually tbh if this was the first time I had jersey mikes it would prob make me think again about eating here it was prob the worst sandwich and customer service that I've had at any of their locations read more

Bomb is all I have to say! You can never go wrong with a giant club sandwich. Ordered that today and it was amazing. I ate twice, and still have some left for tomorrow. Whoever made my sandwich definitely made it with love. Thanks again! read more

We usually do online order to make it easier for us. Our orders have been perfectly executed the last 3 visits. If you haven't tried them out, you should give them a try. We usually get the following: *Hot Subs #17 Mike's famous philly *Hot Subs #16 Mike's famous philly Both 10/10 read more

Don't go to this location if it is 1-2 hours before closing. The young kids (workers) coincidentally run out of every bread besides white. This has happened a couple times so we will not return to this location. read more

Aww! Carly and Wendy were so helpful and sweet today! Perfect location for quick sandwich craving lol! In and out super quick and love the friendly staff! Thanks to those two :) read more

Second time I've ordered Rosemary parmesan bread and I get regular white. If you're going to change my order at least let me know that you did, also, I love eating at this place they have really great sandwiches which would be better if they could make them exactly like the online order says.. My brother was telling me about a recent bad experience at this place about the bad customer service and attitude from one of the girls that works there, but I just shined it off as I love going here and the food is good, but now with today's experience with one of the girls (short, tattoo's on arm sleeved up) I feel like I should take my business elsewhere, as I arrived to pick up my online order nobody greeted me or asked why I was there, I headed straight for the register but then sat down as I seen that they were helping other customers and possibly still making my online order, once I saw that the short girl started to bag food items In a to go bag I stood up and waited for her to ask if I was waiting for an online order but she didn't even acknowledge me as I stood there and just proceeded to put the bag on top of the ledge by the register I had to kind of raise my voice a bit and ask if the order was for me and she never once turned around to acknowledge me and just said yes as she walked away without even looking at me that's very bad attitude and bad customer service.... read more

Jersey Mike's Subs - Proof that I asked for rosemary parmesan bread and they used regular white... 2nd time it's happened - Fast Food Near Me - Pomona, California

This is my first time for the review because I got an extremely bad experience with them today, I have been waiting at least 15 mins and asked them how much longer for my order, the girl with a heavy makeup ignored my online order and did the in store orders which is so rude! read more

I love the sandwiches but the locations just aren't as good. On occasion, I've even bought sandwiches at the location near Costco which have been mushy from too much oil and vinegar on it. I will try another time and if not quality, I will find another place to spend my money. Arlene read more

Not sure how a place that specializes in subs is able to ruin a simple sub (or maybe someone was just plain incompetent) My work ordered subs for lunch and decided to go with jersey Mikes today. Once the subs got to the Office I pulled my order out of the bag and the whole sub just slipped through the paper wrapper/bag. Didn't think anything of it so I grabbed a plate for the sub (still wrapped in foil) went to the lunch room and opened the wet foil just to find I had a soggy sub for lunch... I've had jersey Mikes before for lunch and have never encountered this issue. Not sure if there's a new worker or what but this lunch had to be one of the worst lunches I've ever had. read more

Jersey Mike's Subs - Soggy sub that broke apart once I lifted it - Fast Food Near Me - Pomona, California

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I ordered 2 sandwiches and because they were out of white bread they decided to give us what they thought was ok so I had to bring the sandwiches back why not just say that when I ordered!! read more

I'm a huge Jersey Mike's fan. I eat lunch at different locations 1-2X per week (I've got almost 1,100 Shore points). I'm seldom dissatisfied, but this location is the exception. I've eaten here four times in the last three months. Three of the orders were take-out. Two out of three take-out orders were wrong and the inside order was wrong, too. I doubt I'll be coming back. read more

HORRIBLE HORRIBLE HORRIBLE! We will never order from this location AGAIN! Not only was every single thing incorrect on all 3 of our sandwiches! We didn't get the size we paid for! So now, I'm looking for a FULL refund but we can't get anymore to answer the phone We are beyond upset! We are at these restaurants mercy right now because we can't see or be inside. I'm seriously so upset I will make sure this review gets posted everywhere! read more

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I've eaten at plenty of Jersey mikes but for some reason this one literally gave me the worst upset stomach. Maybe it was the dull lettuce that was slightly brown or the grey looking turkey that was sliced on a very dirty looking cutter. I should've trusted my gut and walked out. The only good thing was the service. The guy was very polite. It's been 5 hours and my stomach is still screaming at me. read more

The veggie sandwich was really good and with my free Drink & Chips coupon with the purchase of a reg sandwich made it really reasonable but I just think it is so frustrating that when I get a vegan sandwich with no meat and no cheese but I add avocado and they charge me an extra $1.75. They never give you a discount for removing the meat or cheese but I just think that for a vegan sandwich which has no meat or cheese, you would think that someone there would be able to make the reasonable decision not to charge for avocado on the veggie sandwich. Other than that, the place is clean and the service was fine. The restrooms are clean and I would be happy to come back; hopefully they will start offering free avocado on the vegan sandwich. read more

My sub was amazing . I got the roast beef -turkey club with bacon and cheese. I don't like the Mike's way so I get it pretty basic just seasoning and a few of the condiments plus mayo. Pretty much my ideal sub Id make at home. I had no problems redeeming my coupon for my free birthday sub and drink! I will return in the future. read more

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I just picked up my mobile order. My sandwich didn't haven't bacon nor was it the right bread. I tried to call but no one picked up. I'm upset with the lack of service. read more

Jersey Mike's is so YUMMY! It's always a treat to have lunch here. The customer service is excellent, and the sandwich's are always made fresh while you wait. Oh, and did I mention how much I love the soft on the inside, but crusty on the outside bread?!! I usually never get "Mike's Way", but decided to finally give it a try, and WOW, what a difference it makes! read more

Jersey Mike's Subs - Fast Food Near Me - Pomona, California

Tall dude w long hair was rude as hell. Added ingredients before even asking what I wanted and blamed it on policy. It's not policy to put things I DONT want on my sub, then to be an ass about it. Work on your customer service read more

Store was clean. But all chairs were up on tables ready for closing 1 1/2 hours before closing. I like Jersey Mike's but can't offer a review as they were completely out of any kind of bread. So disappointing! read more

I ordered a roast beef sandwich, my postmates courier told me that they're out of roast beef so I ordered a mushroom cheesesteak and I got a sandwich with no steak but all mushroom read more

Jersey Mike's Subs - A cheesesteak with no steak - Fast Food Near Me - Pomona, California

Poor management, got my order wrong and refused to help . I even tipped lol horrible customer service when needed . don't recommend this place at all . read more

The sandwiches are made fresh right in front of you. They slice meat and cheese fresh for each order as well. I think theres three rolls to choose from; white, wheat and parmesan. The staff was nice and the store was clean. My only complaint is they are a little more expensive than you would expect. I'll keep coming back though read more

Jersey Mike's Subs - The veggie with swiss and everything except tomato. - Fast Food Near Me - Pomona, California

I wish I could give zero stars. At a time I used to love this location, as it is convenient to work. However, because of todays experience..I will not be returning. Very very very rude and unhappy employees. Told them right off the bat that my order was going to be a little complicated due to the fact that I have severe food allergies and needed my sandwich cut with different utensils. Young lady with colored hair helping me acted like it was the end of the world she had to walk in the back for a different knife and proceeded to be rude the entire time by tossing items around and at one point after I had previously explained what I wanted, she refused to make my sandwich and had another coworker finish making it. I told another employee as I was leaving that his coworker needed to smile more often, and he replied with "why? The world sucks anyways" YIKES. Maybe these young kids shouldn't work in food/customer service if they can't deal with everyday requests from customers. It reflects very poorly on the business. Will not be returning to this location, and will let all my coworkers know of this situation and remind them not to go there either! So unfortunate. read more

Brand spanking new I'm the first check and I thought. Friendly service the minute you walk in. sandwiches very good portion for regular. I'm impressed read more

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I love the fresh subs from here but my main complaint is that they take forEVER to MAKE ONE damn sub or one person's order of subs. It's like they dont know time is money. Where is the supervisor? come get these kids on check! Nice people but freakin' A! they are sooo slow!!! p.s. Been here almost 20mins and there is only one person in front of me, and she only ordered 2 regular subs. read more

Food is bomb , but we walked in and imposed on they're convo while they were all in the back & it annoyed one guy cause he made it obvious lmao too top it off he was rude and asked 0 questions I did all the talking!! didn't ask if it was regular sandwich Mini or giant and when I let him all he said was I know like bruhhhhhhhhhhh if you don't like people don't work @ food service dumbass. read more

Excellent, Uber fresh, the best oregano, perfect bread, perfectly shaved meat, real fresh avocado no barely there spread. Not crazy about the price for a sub, & often resort to the mini, besides we Americans eat over portioned food too often. The Tuna is very good BTW. Pros - sub club buys you a free sandwich so you don't feel so bad about the price. (It's a sandwich for gosh sakes). Staff is always great at various stores. Cons, chips over priced. Not eco friendly with too much paper & super thick paper bags, recycled or not it's just not necessary even with tons of wet vinegar & oil. I always deny the bagging & slip the sandwich in my purse or shopping bag. read more

The sandwiches at this location meet Jersey Mike standards, its good, its fresh, its tasty, its better than Subway in every way. Customer service is also standard, worker do their job well, and move pretty fast. I recommend. Nothing else to say. read more

I ordered at there app today but found out that there close they should turned off there online app if they are gonna be close

Ok so I need to vent. I just left here, ordered 3 giant sandwiches. On one of them I asked on the other half of the bread can I get mayo and pepper relish. They proceed to only put it on half of the other half. WTF read more

The sandwiches are freshly made right in front of you with meat and cheese carved when you order. My only complaint is that it's a bit pricey. I have found through trial and error that adding bacon to a turkey sandwich is more expensive than ordering a turkey, ham, and bacon, with no ham for example. So be prepared to either plan carefully or pay the price! read more

My sandwich was poorly thrown together with ingredients I specifically requested to NOT have on it, who wants to pick through their food to make it the way they want? My sisters tub was also poorly executed with an abundance of mustard, and by a lot I mean almost like a toddler would pouring paint for themselves. I asked for relish on the side, nothing. No utensils or napkins offered either. I appreciate the hard work but still won't accept you ruined our dinner. We're also working hard during this pandemic and are sad to see such a shortcoming from this place. read more