I have found MacKenzie plumbing to be honest and trustworthy with the highest value on workmanship…read more I highly recommend them.

MacKenzie plumbing is the BEST! Five-Star service every time we call! Never an issue! Christine in…read morethe office is amazing! Fast & very reliable!

Bryan is the best! For years he has done a 5 star job on everything at our house from minor repairs…read moreto major projects and always at a great price. The times that we have had a plumbing emergency he has made it a priority and has shown up before business hours to help my family before heading out to do a full days work at his regularly scheduled jobs.

Bryan is the best plumber we ever encountered. He is super professional and knowledgeable. He is…read moreable to find out the problem very quickly and solve it very well. He is experienced, detail- oriented and good at what he does. Everything he fixed in our house did not have any issue afterwards. We count on him for all our plumbing issues. In addition to his professional skills, he is a very honest person. He gives us the best price and never over charge. I cannot recommend him enough !!!

My mom's sewer backed up. I tried to snake it and so did two other professional plumbers with no…read moresuccess. We all suspected the sewer main had collapsed. The last plumber suggested I call IG Sewer and drain. Calling and making an appointment was easy and two days later IG arrived at the house. I met with Josh, Brian and Felix. They were able to clear the main that no one else was able to unclog. A camera inspection was performed and it showed an enormous amount of roots and several cracks in the clay main. It appeared that after over 100 years the clay sewer main was on its last legs and about to collapse. The crew worked diligently and carefully to re-line the main, extending its life for 50+ more years. This crew was friendly, and worked great together. They left my mom's house just as clean as they found it. I highly recommend their services. You get what you pay for.

Both Ignacio and Joshua from IG were outstanding to work with. They are knowledgeable,…read moreprofessional, and expert in their craft. If you are having sewer problems definitely give them a call and I know you will be as impressed as I was. My sewer line backed up unexpectantly and had to be snaked out to the city sewer line. Over the following 2 weeks it backed up another 2 times. At the 3rd backup Ignacio came, snaked out the line, and ran a camera down it. I was able to view the camera video on his tablet as he carefully explained everything I was seeing. He showed me what the problem was and gave me 3 options to permanently resolve the issue with pros and cons for each option. I contracted with IG and within 1 week they did the work and fixed my problem. Not only that, but they kept everything so clean during the work and even washed my floor when they were finished. They worked with my insurance adjustor to properly explain the problem and thankfully my claim was approved. I can't say enough good things about IG! Thanks guys for all your good work.

I'd definitely recommend this business. Unfortunately we had to use them a few times, as we have…read morean issue with water in our basement at times. (Tree roots are getting in...) Each time they have arrived with a team, and was able to snake the drains. I'd definitely recommend this business. They reply to messages quickly, and made an appointment to be at my home in a few hours. The prices charged are also fair.

Was very pleased with the service and care provided by this team- they arrived in less than 30…read moreminutes and assisted with a very stressful situation with ease, calm, and knowledge. Highly recommend!

I called them to change a section of my cast iron main drain pipe that was starting to leak, as…read morewell as a similar situation with my laundry pipe. These guys are very friendly, honest and they don't try to upsell you for no reason. Price was reasonable for the work done. Cleaned up properly after the work was complete. Very happy with the service.

Anthony and his father came highly recommended from my realtor, and I am so thrilled with the work…read morethey did on my condo bathroom refresh. It can be tricky doing reno work in a condo building, but Anthony and his team had all of the COIs I needed for the work. Highly communicative and detail oriented and really took the time to make sure the job was well done. While most of the work was switching out fixtures, I ended up with an unexpected toilet issue. Anthony even came back one evening to make sure all was well with the plumbing lines. Such a pleasure to work with an amazing family business! Thank you!

Brett is our HERO!…read more We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Reasonably priced and do a great job. They have done plumbing work for us for years and put in a…read morewater heater. Jim even helped my 92 year old grandfather when he stuck on the side of the road.

A plumber that knows what he's doing!! JW Burns is the most trustworthy, honest, capable…read moreplumbing/heating place I know. They come in the middle of the night if you need them. I can leave them alone in my house and not worry. They're always right on estimates and charge very honest prices (I have plumbers in my family in another state so I know what's a fair price). They are licensed master plumbers which due to my own family of plumbers know this is very important. They also speak English which is getting harder to find in this town.

Ardi at NMP was great, he was very responsive and was clearly passionate about what he does. We had…read morea whole house softener/filtration system and RO installed, and the water quality in the house has improved dramatically. When the softener regenerated in the middle of the night and woke us up (our bedroom is right over the part of the basement the system is located in), Ardi was responsive to our texts and assured us that the noise was normal. He came within a few days and helped us reset the time of regeneration to a better time. He even came back a second time to secure a pipe so the sound wouldn't travel as much. They also matched a competitor's offer and warranty. Overall very happy with the system so far!

I had Terrible experience with RO installation. They cut costs by sending untrained guys for…read moreinstallation (not licensed plumbers) who don't even know the code. The guy who installed RO at my house was not a licensed plumber. He connected the waste water drain after the P-Trap of kitchen sink drain(pic attached), which is illegal, dangerous and against the code. It can cause sever gases to come in contact with RO filters which is very risky. Luckily I noticed and called them. They apologized, and told they will come over to fix, and they will send a licensed plumber who knows what he's doing. A guy showed up after 3 days, and this time again they sent a service guy (again, no licensed plumber) who left P-Trap under my kitchen sink leaking, and I had to call them a third time. Horrible experience end to end. But, buyers, beware, this is not a trustworthy company. Save your money, call your licensed plumber to install RO.