1. Jersey Auto Care Detailing

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    Jersey Auto Care Detailing

    5.0 (1 review)

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    Services - Jersey Auto Care Detailing

    Auto paint restoration

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    3 years ago

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    Wash Hounds

    Wash Hounds

    (178 reviews)

    Michael and Junior were very knowledgeable and helpful. Great customer service! Will definitely…read morecome back and wil recommend to friends.

    I had an extremely upsetting and unacceptable experience at this car wash. While my vehicle was…read moregoing through the wash, one of the car wash components became caught on the bike rack on top of my car. Employees had to forcibly remove it, and in the process, my vehicle was significantly damaged. Part of the car was pulled upward and visibly damaged, as shown in the photos I took immediately afterward. Instead of handling the situation professionally, management immediately began yelling at me and insisting that the damage was already there. I had recently purchased this vehicle, and it absolutely did not have this damage before entering the car wash. Because of how the situation was being handled, I called the police to document the incident. The responding officers inspected the situation and agreed that the damage occurred at the car wash. What made the experience even more disturbing was the behavior of the female manager. She repeatedly took pictures of me, yelled at me, and attempted to prevent me from photographing the damage to my own vehicle. She also made comments toward me that I perceived as racially charged, including repeatedly saying, "I know you are from Irvington." I still do not understand what my perceived hometown had to do with the damage to my vehicle or why that comment was necessary. I came to this business expecting a simple car wash and left with damage to a recently purchased vehicle, a police response, and an extremely upsetting interaction with management. Regardless of how the company ultimately handles the damage claim, no customer should be yelled at, intimidated, photographed repeatedly, or subjected to comments about where they are supposedly from while trying to document damage to their property. I strongly recommend that anyone using this car wash photograph their vehicle before entering and carefully inspect it immediately afterward.

    Jersey Auto Care Detailing - auto_detailing - Updated October 2026

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