This is the warranty company that LG uses in New Jersey - You have no other choice. I had a problem (we were getting a musty smell on our towels) with my washing machine in September 2011. The washer was still under warranty so I called LG for service but could not work out a time with them directly. They put me in touch with this company and we scheduled an appointment. A few days later, they called and cancelled because they said they were too busy so we had to reschedule. We made the appointment for a week or so later. On the day of the first service, they were supposed to arrive between 1pm and 5pm (I had to take a day off from work). At 5:15pm no one had shown so I called the company asking where the driver was. Ellen told me that she would call me back - SHE NEVER DID. At 5:45pm I called back again and spoke to another person who said they would get right back to me - THEY TOO NEVER DID. I contacted LG who got in touch with the company. LG called me back and told me the driver would be there within 20 minutes. At 6:20pm the driver FINALLY showed up - never did get a call from the company. He puts the washer on and within 5 minutes tells me that I needed a new tub and that would solve the problem. All day for that??? He said they would call me back when the parts were in. About 2 weeks later, I received a call and scheduled the second appointment. They were supposed to come between 9am and 1pm ( I took another 1/2 day off from work). 2 days later, they cancelled the time and rescheduled for 12pm and 4pm on the same day. They said that the driver had personal things to take care of - imagine? Don't we all? I had already taken 1/2 day off from work and now I had to commit to a full day off. Anyway, at 8am, on they day of the appointment, I called the company and requested to be the 1st on the list so I didn't have to wait around all day since they were the ones who changed the time. They were very standoffish and told me that they could not do that and that I was the 4th call on the drivers schedule. I notified LG and told them I will not deal with this company anymore. They care very little for the customer and based on how the first driver made his diagnosis, I was not too comfortable with them servicing the washer to begin with. LG was very helpful and I have since scheduled an appointment directly with them. If you every use this company, be prepared to wait all day or have your appointment rescheduled. They are very unprofessional. If I could, I would rate this company 0 stars. read more