We just had an outrageous experience. We had my son's hockey skates sharpened and Pure Hockey broke…read morethe blade but denied it!! My son skated last night. The skate was not broken. The broken blade was shiny and polished so they had obviously sharpened it and broke it in . The store took no responsibility and charged us $100. The store was completely unprofessional and lied outright to us.

I came here to buy new skates and I had an excellent experience. A staff member was available to…read morehelp me right away and was knowledgeable on choosing the right pair of skates. I was offered to use the Bauer 3D Skate Lab foot scanner for sizing and based on my results the staff picked four different pairs of skates for me to try on. For each pair, I got to lace them up, stand up/walk around in them, and try them with insoles. When I finally chose a pair staff offered to have the skates baked, molded, and sharpened all for no additional cost. And in addition the skates I picked were the newest model in their line for a very affordable price.

Bought lace tightener and decided to return. It was bought week ago. Store refused due to opened…read morepackage. Be careful to buy something in the store, if it won't fit or you decide to return - they will refuse. My lace tightener was 5$, not a big deal, I'll keep it. I can't imagine if I bought something expensive!!!

My husband was at your store in Schaumburg this morning (11/19; 12pm) and had a not so pleasant…read moreexperience. He came in to look at new skates as the ones he has are too big. He explained this to the salesperson and that I was there to check on sizing and style and would return after the holidays as he would like them for Christmas. He proceeded to measure his foot and said he was a size 8 and that was it. He asked about different styles which he said would mean my husband would need to try some on, when my husband asked to do that he snickered and said "well you're not buying today...". He gave my husband one pair to try on which were considerably more expensive than he had said he wanted to spend. He helped him put them on and then left to help another customer and never came back to check on him. My husband took them off and left with a very sour taste for this store. The selection at your store is great and he was going to come back and purchase but not anymore.

I just wanted to share how much I appreciated the service & selection when I brought my 5 year old…read moreboy in for some new Hockey skates. I'll be back!

I needed a new helmet - salesman helped me and got the best-fitting helmet I've ever had. Highly…read moreknowledgeable and friendly salesman was right on with what I was looking for price-wise too. So glad I went to Gunzo's.

Extremely rood older lady. No customer service!!!! Half an hour before closing she said she doesn't…read morehave time to sell us skates. Really???

Absolutely can't say enough about the great service provided by Faye. I brought my old skates in…read morefor some adjustments and she took time to explain and give me options. She worked with me to get my skates just right. She was so nice. And she managed to seamlessly help a barrage of customers at the same time!

First, scheduling online was so easy and convenient! On the day of our appointment, Fay was prompt…read moreand so great with our two young daughters who were being fitted for the first time. She was friendly and silly with them, and professional with us. I most appreciated that she specifically asked, "How much of your money am I shopping with?" She was so respectful of our budget and even found a pair of skates under what we thought we would pay for one of our daughters! She suggested other items we could purchase at the pro shop, but wasn't pushy, which again was very appreciated. Hands down recommended going to Fay for a fitting and we will absolutely be back!

Located completely within Glenview ice rink. Staff are super knowledgeable and courteous. Selection…read moreactually quite good. Geared towards youth hockey. Prices super competitive.

As pro shops go, this is as good as it gets, Jeff is as helpful and knowledgable as they come.read more

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