I ordered a bike online and it was supposed to be built and ready for pick-up in the early…read moreafternoon. When I got to the store, however, the bike was still in the box, and we were initially told that the associate responsible for building the bike was not at work yet, and the bike would not be ready until after 7:00 that night. Having traveled from Grayslake, I was a little irritated that they didn't have it ready when they said they would. Initially their solution was to ship the bike to the Gurnee store for pick up at a later date. Without going into more boring details, the store ended up offering a different, more expensive bike, that was already built. They honored the original bike's price, which was a few hundred dollars less than the bike we received. They also threw in a kickstand at no charge. What started out as a poor situation ended very well, and I commend the manager and associate (unfortunately, I don't have their names) who worked to make the situation a have happy ending.

Every time I visit this store I can't help but compare it to the Schaumburg location. While the…read morestore is clean and staff is generally friendly, the shoe section is sparse. If they put more attention to departments that are lacking, this could be a great store.

This place has had a sign that for 2-3 weeks that says "closed due to a family emergency, but will…read moreopen tomorrow." There's also another sign saying the building is for sale. I have a credit of over $200 and I think this place is folding and I'll lose my credit. Any guidance?

I have stopped in this store over the last 10 years. In the last 6-8 yrs. the quality/customer…read moresupport of this store has dropped dramatically. I purchase golf clubs primarily. I have found no deals on any golf clubs here in the last 6 yrs. If I find a club I need to fill a broken set, it is always priced too high (they are higher than any other Play It Again Sports (PIAS) by 20-500% for exact match club brands) and they are unwilling to negotiate a lower price except by less than 5%. By comparison to other Play It Again Sports - Shaumburg, Crystal, I was able to purchase the 2 needed clubs at 25% and 16% of the "negotiated" price of an identical club at the Waukegan Ave PIAS store. I do not recommend this store for any golf items. I will never again go to this store for any reason. It is not worth the trip (25 mi.) to waste my time. DB

Dawn was super helpful and remembers us whenever we come in. They have a great selection and if we…read moreever need a size they offer to order. We will definitely be back!

I love going to this store. I always feel welcomed, this is the closest sports store to my house…read moreand thank god it makes it easier for me.

The single biggest drawback this shop has is being in Cook County, which has been waging war on the…read more2nd Amendment and those who might be interested in exercising that right. That said, Eddie may be THE best gunsmith in the whole area. Krebs is great, but overall seems to have lost interest in dealing with the public, which is sad. Marc has always had a high sense of self-value while Eddie is very down to earth yet knows more about guns - of all types - than anyone I have run into. If you have a firearm that doesn't work (and a FOID card - Eddie is strict about the law, even the useless version in Cook County), bring it here. Or come around to chat with other gun guys, whether you are an old pro or a newbie. All are welcome. OTOH Amazon buyers like Bo Jangles will probably be happier going to Maxon or Cabelas, where you can buy a gun and not be "bothered" by people who love them.

Sure, he is a one man band but I guarantee that he knows more about firearms than most salespeople…read morein bigger stores. Don't do there if you are in a rush but do when you need someone with experience to talk to and advise.

Stopped in today for the first time. WOW. Great selection. Knowledgeable and friendly staff. This…read moreis my new go to hobby shop!!

Went here this past weekend as my fiancé has recently been getting back into collecting. The store…read moreis packed with any and all types of cards you could want. We walked around the store several times before making our selections. We didn't interact with the staff much as they seemed more interested in arguing over if one of them forgot to order the others food or if the restaurant messed up. Seriously, we were there for over 30 minutes and they kept talking about it over and over. It would have been nice to get some recommendations as the selection was extensive and almost overwhelming. I won't say we won't come back, but may look into a different store for our next adventure.

Not the best selection for rods - short ceilings and hard to look at any rod over 7- They have a…read morewonderful selection of swim baits and lures! Very cool and dope atmosphere

Very impressive display of merchandise. Great graphics on the outside of the building…read more Zero customer service skills.

They mounted my skis not how I asked and they never answer the phone. Place sucks, dont go…read morehere!!!!!!!

This year my wife tried skiing the first time and she loved it (happy me!). We needed to find her…read moreequipment so we came here. During COVID you had to make a reservation for boots but we got lucky and they had a cancellation. The boot fitting was excellent and for an hour they tried various boots having my wife stand, etc. to make sure the fit was perfect. We also found a pair of skis on sale that were perfect for her. As a result, I skied nine times this year and my wife has become a fan of skiing. Next time we need boots we will be here again.

Great store in the Glen; my sons love this place. Good selection of sports and Pokemon cardsread more

Worst customer service I've ever experienced in my entire life. The kid behind the counter was…read moreunhelpful when I asked basic questions. When they have an issue with their credit card machine, they act like it's your fault. Today for example the kid who was ringing me up basically told me that my card wasn't working. No boss, it's your card machine that's not working. Learn how to communicate better. Train your employees better.

I've used Barry Services to move my elliptical several times over the past 10 years. They always…read moredo a great job. I highly recommend them to move your equipment. :)

I needed to get a very heavy stair stepper machine from ground level in the basement. They arrived…read moreon time and performed the move within 20 minutes!