They did a Great job replacing a portion of the leather on one of our expensive Scandinavian…read morerockers. Saved the day!

Restoration Furniture Repair restored a dining table and chairs that had been damaged through…read moreseveral moves. The dining set has been in the family for almost 100 years, so it is precious to us. I am very pleased with the quality of workmanship and the materials used. My 93 year old mother says that she has never seen the table look so good. Kudos to the entire team for their craftsmanship and warm customer interactions.

I had 2 jobs that needed attention. I dropped them off and was able to pu that afternoon. The price…read morewas more than fair. I will use them again.

I again went to Gilmore's to get a window repaired. There were four people working in the shop…read more The owner had one nice lady stop what she was doing and repair the window in my canvas so I would not have to return later. This shop is outstanding in their old fashioned customer service and their price was so fair I was almost embarrassed.

He did a great job on my cushions, and it wasn't over priced. Would use him again and would…read morerecommmend.

Outstanding service and workmanship. Same day onsite repair of our chair. Amazing! Mohammad and his…read morehelper had all the tools they needed to do the repair work right at our house.

Quick and easy. Very simple. Pull up, they weigh your car, dump what you don't need, they weigh…read moreyour car again and pay. Love how efficient it is to dump household items you are unable to donate. Perfect when moving. Service staff is always nice and professional.

Shout out to all the friendly scale attendants.. (Chris S today) endless smiles and patience! This…read moreplace has great hours , is always nicely maintained! Prices are reasonable!

I called Swanson's on Friday and asked if there was any way he could come out on Monday. We had a…read morestain in our carpet and overnight guests coming Tuesday night! He explained they were pretty booked up but he would try to rearrange his schedule and "earn my business." Within minutes, he called me back and we set a time! I certainly understood if he was unable to meet my emergency need, but was so happy that he made the effort! He came as scheduled and we couldn't have been more pleased! He explained that the stain was pretty deep and he might need to come back and treat it a second time, so if it re-emerged, please call him. I'D RECOMMEND HIM ANY AND EVERY TIME!

I had a toilet overflow into my carpeted front room. I called Swansen's at 7:30 pm and asked for…read morePatrick to take care of my problem. He arrived the next day and my carpet again looks new. This is a great company and Patrick is a hard worker.

Updated; I received a call the next day from General Manager Bob Dodge. He showed genuine concern…read morefor my posted review. Typically, a retailer doesn't want negative publicity in the social media world of today. He generously and/or appropriately gave me a refund of a portion of the price I paid to a figure I felt was fair. I accept that my experience was the result of a sales person who is either in the wrong job or was having a bad day. When I have a need to return to this store, I will choose to be helped by a more considerate sales person. Original post. I've never purchased furniture at Samuel's myself but have accompanied friends who have and have, myself, been impressed with the selection of quality items and the staff who helped in my friends purchases. On October 15, I entered the store in search of an end table for a particular spot in my house. I was greeted by Mr. Van Den Berg. I explained what I was looking for and we moved around the store but found nothing that seemed right. He suggested I look around and he proceeded to sit at his desk. As I walked by, I saw an interesting piece that was near where he was sitting and was obscured by a fake plant that sat on top. It was marked "Hue Round Stool" # 12532 or 928419. It was made from laminated wood that made up a conga drum-like "stool". The glue had obviously failed from severely shrinking wood and there were cracked seams around the entire item. The SALE tag showed it to be marked down to $119 from a regular price of "$259". It was in very bad shape for the quality of what the store sells, but it was perfect for what I was looking for. I asked if it could be marked down more and I received a cold and emphatic "NO". I was tired of searching for the right item and agreed on the "as-is" price. While Mr. Van Den Berg was writing up the sale, I noticed on the attached tags that the original price tag indicated that the regular price was $199, not the $259 which was the MSRP. The sales tag was blatantly misleading. I pointed it out to Mr. Van Den Berg and noted that this "table", which was really a stool and would have sold at a garage sale for $20, wasn't even half off. All he had to say was that he would point this out to management. I proceeded to pay for the "table" since it was what I was looking for even though it was, in my opinion, over-priced. I asked if it could be carried to my car and he said he couldn't do it and nobody else was around. I carried it myself. I have to say, I am happy with the "rustic" table, but not happy with the experience. Most people would have seen this item as something to use in a garage or IN the fireplace. So much for my taste in furniture. I feel that I took it off their hands and would have praised Samuel's for selling it at a reasonable price.

Zero stars. Very poor communication. I placed an order for a Loveseat on 5/22/26. They've had my…read moremoney since then. No communication from them. I called last week and asked for a refund, since no one could tell me what was going on or when I could expect the order. I was told they would refund the full amount. Now a week has gone by, no refund, no communication. In the past we have been very happy with them, but their customer at this point is nonexistent. I will be going to my bank and disputing the purchase. I'm a very dissatisfied customer! Buyer beware. After posting this my refund came through.