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    Jerome Riddle, DDS

    4.9 (46 reviews)
    Closed Closed

    Services - Jerome Riddle, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Recommended Reviews - Jerome Riddle, DDS

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    11 years ago

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    9 years ago

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    8 years ago

    I have been a patient for 20 plus years. Hope Dr Riddle never retires. Highly recommended.

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    9 years ago

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    9 years ago

    Exceptional customer service from the receptionist to the dental hygienist. Great experience and highly recommend this dental office ...

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    9 years ago

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    Ask the Community - Jerome Riddle, DDS

    Review Highlights - Jerome Riddle, DDS

    The staff is like family to me and they always know who I am and always chit chat with Autumn and we catch up!

    Mentioned in 3 reviews

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    Pima Dental Center for Family, Cosmetic & Implant Dentistry - State of the art 5,700 sq/ft facility

    Pima Dental Center for Family, Cosmetic & Implant Dentistry

    4.7(168 reviews)
    5.2 mi

    I had my cleaning earlier this week and was very nervous since I was overdue. I'm pleased to say…read morethat my hygienist Riley did a great job! She was meticulous with my teeth and didn't throw the book at me (no lectures). Thanks Riley! I'll see you in 6 months.

    I previously had all of my upper teeth redone by Dr. Willman and invested a significant amount of…read moremoney in the process. She did outstanding work, and I truly appreciated her care. Dr Willman is no longer with the practice. Huge, enormous, gigantic loss for Pima Dental. About four months ago, I returned because I needed to molars extracted. Let me note that after the extractions I had fully intended beginning work on all my lower teeth, fully expecting to make another substantial investment. This practice is not inexpensive... in my view it is extremely overpriced (especially after I share what happened below). I was prepared to pay another substantial amount to complete my treatment. I did miss one appointment due to a personal emergency. I attempted to call but was unable to get through, and at the time my focus understandably had to be on the emergency. At my next scheduled appointment, I drove over 45 minutes from north Phoenix. I arrived and had X-rays done, and then met with a dentist who informed me that two teeth would need to be extracted by an oral surgeon and that the procedure could not be done there. While the dentist was courteous, the appointment ultimately resulted in a two-hour round trip simply to be referred elsewhere. I wish this had been communicated to me beforehand. As I was leaving, I was stunned when I was told not to leave and was informed that I owed a $50 missed-appointment fee. Mandy, the office manager, whom I had worked with before made it be known that I needed to pay $50. What disappointed me most was not the amount itself, but the complete lack of empathy or discretion--especially toward a long-standing patient who had already invested heavily in the practice and was prepared to invest significantly more. I understand that offices have cancellation policies. However, patient relationships should involve more than strict enforcement of fees. In my experience, this practice places profits above patient goodwill and patient satisfaction. Between the high costs of treatment and the rigid handling of this situation, it left me feeling that policies mattered more than people. As a business owner myself, I believe long-term trust, empathy, and relationships are what sustain a practice--not nickel-and-diming loyal patients. Unfortunately, this experience has led me to seek care elsewhere for the remainder of my treatment, and I will not be recommending this office moving forward ever again! I hope this feedback is taken constructively. My initial experience here was excellent, attributed primarily to Dr Willman, which makes this outcome all the more disappointing.

    Photos
    Pima Dental Center for Family, Cosmetic & Implant Dentistry - Great new office

    Great new office

    Pima Dental Center for Family, Cosmetic & Implant Dentistry - Tonya keeps patients coming back with her soft touch as our hygienist. You rock Tonya!

    Tonya keeps patients coming back with her soft touch as our hygienist. You rock Tonya!

    Pima Dental Center for Family, Cosmetic & Implant Dentistry - Dr Schwartz & Valeria, volunteering at Mission of Mercy

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    Dr Schwartz & Valeria, volunteering at Mission of Mercy

    Scottsdale Family Dentistry and Orthodontics - Cleaning time

    Scottsdale Family Dentistry and Orthodontics

    3.6(44 reviews)
    1.1 mi

    I have been using this dental facility for the past year and a half. The reception manager is…read morewonderfully sincere and helpful. And initially, the whole team was very accommodating after I mentioned my fear of dentists. In the past months, the service has been cold with a lack of empathy. My final visits for my implant surgery were extremely painful, so much so that I screamed and cried the whole way through. They completely ignored my fear of dentists and painful situation. I was the last patient of the day, and they were more interested in finishing everything quickly so they could go home. Overall, I am very grateful for the kind office manager who was patient to talk me through the many, many steps of my implant process. She is also very helpful in fighting the insurance to lower overall costs. But Dr. Brown completely destroyed the trust and sense of comfort; especially after he made me feel like the dentist is not a such a scary place. And unfortunately, now I have to change dentists because the last two visits were so traumatic that my fear of dentists is much worse than before.

    DO NOT GO HERE IF YOU EXPECT PROPER CUSTOMER SERVICE FROM THE OFFICE MANAGER!!! She's extremely…read morerude and speaks over you CONSTANTLY. I have been going here for years and even having a normal conversation with her is quite difficult because of her lack of knowledge around basic communication skills. She told my husband and I she would handle a bill with the insurance being that's her job we trusted her. Just to get a bill in the mail YEARS later demanding money or it gets sent to collections with only a 2 week span to pay said bill. I called my insurance and an additional claim was never filed so how would the balance get paid by my insurance like she said she was going to have them do?? I called to handle the bill and the office was closed 2 out of the 5 days in the 2nd week they gave us to pay the bill. No way to pay the bill other than over the phone so tell me how that makes any sense! Once I got through to the office the next week the office manager again was speaking over me non stop and hanging up on me because I was upset that she didn't handle the bill like she said she would. I got ortho care here over 2 years ago and I still have glue damage on my teeth. I had braces before as a child and nothing was left behind. I told the dentist and he just proceeded to keep grinding my teeth. DO NOT GO HERE!

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    Scottsdale Family Dentistry and Orthodontics
    Scottsdale Family Dentistry and Orthodontics - This photo was taken during our fiftieth anniversary party‍

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    This photo was taken during our fiftieth anniversary party‍

    Jerome Riddle, DDS - generaldentistry - Updated May 2026

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