Claudia went above and beyond. She took care to put detailed notes on our file regarding our specific needs. Thank you! This review is largely for her kindness. My husband and I both had our cleanings and x rays done. The hygienists were gentle, fast and efficient. Dr. Yu is kind and personable. Great with families and those who are dentist adverse. There was an issue with our bill and Claudia and Dr. Yu went above and beyond to resolve it. They've earned our business for how they handled it. We will be back for regular cleanings. read more

Andy Yu, DDS - General Dentistry Near Me - Scottsdale, Arizona

I have been going to this dental location for years first to be seen by Dr. Alan Katz and then later by Dr. Andy Yu. My parents both went there for a long time, too. While there is a different feel by both dentists, I have enjoyed both of them, and Dr. Yu has created quite a well-rounded dentist office with a great team of receptionists and dental hygienists. He is extremely personable, and I find I can ask questions from either Dr. Yu or his team both in person or by reaching out between appointments. I also have found that my dental insurance is accepted at his practice, which is nice and convenient. Dr. Yu's office has a convenient website (https://www.dryudental.com), which has a lot of features. You can request an appointment, learn more about Dr. Yu and his practice, find out about their various services (general dentistry, family dentistry, cosmetic dentistry, and emergency dentistry), and access your account online (or forms). I have only worked with Dr. Yu and his team on general dentistry which includes dental hygiene during two cleanings per year (including x-rays once per year) and tooth repair treatment or fillings as needed. I can bring in my mouth guard to get cleaned at each appointment, and now, even the dental hygienists can schedule appointments for a next visit as need be. While I know I need to be better at flossing (like many of us), I always learn something new about preventative care in the future. It was Dr. Yu's office that even suggested I get a mouth guard to prevent grinding of my teeth at night. Unfortunately, I needed to have two wisdom teeth removed a few years ago due to Dr. Yu and his team missing some needed work but that was because of some excess gum in the way and surprisingly, I hadn't had a tooth ache until it was too late. Either way, Dr. Yu and his team have been very helpful since this issue came to light, and after removing two wisdom teeth, my teeth have felt so much better these last few years. I would recommend that someone needing a dentist in North Scottsdale give Dr. Yu and his team a try, as you'll feel right at home in their office! read more

I've been coming here since I was a child. There's six exam rooms, all look relatively the same. The waiting room has four cushioned chairs, I've never waited longer than 10 minutes after arriving. I've had a different woman every time clean my teeth, not sure if that's standard or not. The exam rooms are all clean, sometimes I can hear music or there will be something on the TV infront of me. Everyone is very nice. I love Dr. Yu! He answers all my questions and remembers my teeth history read more

Andy Yu, DDS - Outside building - General Dentistry Near Me - Scottsdale, Arizona

I have been going to this location for years, even before Dr. Yu took over. Everything before my last two visits has been exceptional. However, they would always give me quotes before work being done. I went in for a cleaning, the hygienist said I needed a deep cleaning, so only cleaned by front teeth, but don't worry, charged me for a full cleaning, had a few other things done while I was there like x-rays, but still cost a couple hundred. I then see the doctor, said everything looked good. I come in for the "deep" cleaning, scheduled for 2 hours, only took 1, and over half way through the hygienist said that everything looked pretty good, and I did not really have much build up. They charged me $1,000.00 without any warning. Which is almost 10 times the amount of a normal cleaning. I did not even get any numbing injections, glad I did not as I cannot tell if I would have been charged even more, or perhaps I was still over charged. Very disappointing. DO NOT listen to the hygienist for a deep cleaning. Double check with the doctor, and for the love of god, do not allow them to do any work on you until they give you a price. As a contract attorney I should have known better, but they never did this to me previously. I would have never agreed to have that work done without knowing the price first, which is normal practice. read more

My wife and I had been patients of this practice for many years, even prior to Dr. Yu taking over. Care was top notch and the staff was professional and caring. Unfortunately, they stopped taking our insurance without notifying us so we owe them money and have to look for a new dentist. A really disappointing ending to our time with them. read more

Professional, thorough, and patient. Wonderful experience. Jasmine explained everything preparing for my exam.. Andy Yu, was very meticulous and thoroughly in all of the procedure and patient with my dental anxiety. read more

When I moved to Arizona almost 20 years ago, my aunt and uncle referred me to their dentist, Dr. Katz. I went there for years, and when Dr. Yu took over the practice, I've continued to go approximately every four months for my dental cleanings and check-ups. It was a seamless transition and I've been a happy patient. That being said, I've also never had any major dental issues (and fingers crossed I never will!). Yes - you are reading the review of someone who has never had a cavity! My husband and brother also go to Dr. Yu and are pleased with the service, professionalism and attention they get from this boutique practice. We all find that the office is clean, the staff are efficient and trustworthy, etc... There has been some transition over time with the hygienists, but I've never had a bad experience. It appears that at this time, Dr. Yu is taking new patients, so if you're seeking a dental office in the area, look no further than this one! read more

I have been going to Dr Yu for several years. I had to have a much dreaded root canal at one point. Dr Yu performed the procedure painlessly and gently. I have found him to be a thoughtful, gentle and knowledgable doctor. His main concern is his patient's level of comfort. His staff is friendly. Office is clean and neat. I recommend this practice. read more

Dr Yu please do something about Barbara. She is rude, incompetent, and not helpful at all. The worst receptionist I have ever dealt with in my life. Surely you can find someone better. In March she refused to help when I needed a copy of a receipt from a prior office visit. Today she calls me to tell me that she switched me to a different hygieneist when I've had an appointment scheduled with Nancy since my last office visit nine months ago! Nancy personally handed me the appointment card after scheduling it with me. I even confirmed the appointment last week! How does this happen???? read more

We've been patients of Dr Katz for many years before Dr Yu took over the business. Dr Yu is actually very professional and easy to talk to you - gets at least 4 stars. All the hygienists & front office staff that worked with Dr Katz left over time. The front office staff is decent when you are in the office but not when you are on the phone with them. They get 1 star for customer service. We have new insurance & my daughter went for a scheduled cleaning appointment - she brought new insurance card to the appointment, asked the staff & they advised her that they are in network with the plan so she proceeded with the appt. They charged her $17, stating that based on our plan we are liable for a 20% for preventive dental care. This is extremely unusual & I called the office later, spoke with Erica who stated she'll double check with my insurance & call me back - of course I never heard back...They submitted the claim & shortly after I got an explanation of benefits which actually showed that Dr Yu office is out of network with my plan. Of course shortly after that I received the bill for $165 from them. When I called the office, spoke with Barbara who stated that they are in network with BCBS & I should call my insurance to find out why they paid as out of network. By that time I spoke with my insurance & they advised me that Dr Yu is not in network with my particular plan... When I mentioned that to Barbara, her response that she can't remember all of the plans they are contracted with... So they never checked the eligibility & benefits prior to rendering care which is routinely done by all the providers. She did not offer an apology for a job NOT done by them, was not professional at all. What a disappointing experience. Obviously none of us are going to be back to that office. Unprofessional staff is unacceptable! read more

Dr. Yu and his nurses are really efficient but his office stuff Claudia is super unprofessional. I had a confirmed appointment and after a lot of hustle, I have arranged my schedule accordingly. The day before the appointment (after 1.40pm) she sent me a text message to confirm while I was in work and since I didn't reply back, she canceled the appointment without even calling. I can't believe it that they expect that people will reply to every text message in a week days between work! I will not continue my care with the center anymore which is unfortunate, since I really like the medical team. read more

I was a former patient of Dr. Katz. Anytime you get transition to a new doctor it's always a little nerve-racking, especially to a dentist! Fortunately, doctor yu has been exceptional... he has an incredible disposition, his staff is accommodating, he is patient and extremely knowledgeable. I'm very particular in all aspects of my life and a tough critic. I would highly recommend Dr., yu's office from teeth cleaning to any dental work as they have surpassed any, and all expectations. Thanks for taking exceptional care of me. read more

I was a former patient of Dr. Katz so I've been going to this office for about 10 years now. I am so glad I stuck around for Dr. Yu because he's awesome. He has such a calm, relaxed demeanor and he definitely knows what he's doing. The entire staff there is amazing, too! Especially Barbara, she's the glue that holds it together. Ya'll are awesome! 10/10 I would recommend to anyone! read more

I just became a patient on very short notice with Dr Yu's practice. My wife set the appointment and found the front office staff incredibly helpful. The hygienist was thorough, efficient and friendly. She didn't make me feel bad about the status of my grill. Dr Yu followed up with a referral for a blithering doctor we had discussed then following day. I am very happy with this practice and found a home in Dr Yu's dental office. You might try it too!! read more

I'm a huge fan of Dr. Yu! I've been a patient here since the Dr. Katz days. All of the staff are very friendly. Lexa is my absolute favorite hygienist. I live in South Scottsdale but I'll make the 30 minute trip for Dr. Yu & his staff :) read more

Highly recommended dental office, Staff is very friendly good with children a place to take your whole family. I've been bring my family here for a year and a 1/2 now and wouldn't go to any other dental office. Hands down amazing office!!! read more

Dr Yu is outstanding. I've recently had dental work done and his skill, care and service is exceptional. He truly cares about his patients and I highly recommend Dr Yu. read more