I would not recommend this business. Jernigan Tile was contracted for tile installation on a major remodeling project on my new home. Within 3 months of the installation, a section of grout on the shower floor of the master bath turned black. Jernigan was notified and were provided multiple opportunities to correct the problem; they gave several "explanations" for the black grout and tried several methods to resolve the issue (none of which were effective). In the end, Jernigan refused to perform the work to repair the problem and "make it right".
As a result, a custom tile installer was hired to remove the shower floor and reinstall the tile. When he removed the tile, he found multiple examples of poor workmanship by Jernigan. This included (but was not limited to) a lack of adhesive on the back of the wall tiles, which allowed water to seep behind the tile, causing severe water damage. Most concerning, improper installation by Jernigan prevented water from the shower to drain correctly, resulting in black mold.
My experience with Jernigan Tile was beyond disappointing. Their poor workmanship and improper installation (resulting in water damage and black mold) was completely unacceptable. Their lack of determination to find the root cause of the problem to be completely unprofessional; Jernigan Tile demonstrated a complete lack of initiative in resolving this problem. Based on these reasons, it goes without saying that I would not recommend this business. read more