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Jensen Jewelers

1.8 (5 reviews)
Open • 10:00 am - 9:00 pm

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3 years ago

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2 years ago

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Montague's Jewelers

Montague's Jewelers

4.3(6 reviews)
3.7 mi
•$$

Fantastic service! I went in to get some watch batteries Top notch service! I highly recommend…read morethem!

Our experience there did not inspire trust in their customer service attitude…read more Several years ago I gave my sister a Citizen Eco Drive solar powered watch with a 5-year warranty purchased from a reputable dealer in our area. When it stopped working last year, she took it to Montague's in Billings and they sent it to Citizen for repair. Finally she was told that Citizen had reported it couldn't be fixed because the parts were unavailable. Then the manager sold her a new watch (unfortunately she told them the maximum she could pay--$120--first) for that exact amount and said it was half price. It was a very plain, traditional, battery powered watch and she didn't get any paperwork or warranty on it. It was a brand we don't recognize and for which we can find no information online. He only told her he would give her new batteries for life--but hey, she's in her mid-eighties now! While we were visiting her in Billings last month, we went to Montague's and asked for her Citizen watch back so I could take it to my original vendor's watchmaker, who keeps older parts and might still be able to fix it. The Montague's manager told us he had thrown it away because it couldn't be fixed. My sister had not been asked for her permission to do this, so I was upset and complained. From the get-go we thought the manager acted defensive and arrogant, and never apologized for throwing away a customer's property without permission. And we still have unanswered questions about the watch he sold her. I can only hope there are other employees in this long-standing Billings business who show more respect for legitimate customer complaints.

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Montague's Jewelers
Montague's Jewelers
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Riddle's Jewelry

Riddle's Jewelry

3.8(4 reviews)
0.0 mi
•$$$

My wife and I bought our wedding rings at this Riddle's Jewelry. We don't live in billings or near…read moreany Riddle's jewelry. We were assured that it would not be a problem not to have my wife's ring inspected every 6 months. No problem; we'll cover the warranty. Well, 2 years and 5 months after our wedding a diamond fell out of my wife's ring. First off, should this really happen after such a short time? We called the store and they said sorry we can't honor the warranty since it wasn't inspected. Feeling pretty disappointed with that decision. Update: After posting this review and on Riddles Facebook page Riddles Jewelry contacted me and offered to make it right. They have since repaired my wife's ring under the warranty. They also offered to allow us to take the ring to Riddles every 1 year instead of 6 months going forward. Rebecca the Manager in billings that contacted us was very friendly and helpful. About two weeks after sending it off we now have the ring repaired and it looks great. Thanks to Rebecca for getting it done.

I want to give a huge thank you to Dillon & Rebecca @ Riddles Jewlery in Rimrock Mall. I went in…read moretonight w/ my husband & 2 boys (4 & 6). I was looking for a new wedding ring for our up coming anniversary. Dillon showed me the most beautiful rings/styles, he was patient & never seemed to mind when I had to pause to deal with my boys Rebecca was also just as wonderful from cleaning up a small spill from my kiddo, finding the perfect fit for my new ring, & gift wrapping an extra gift I picked up. I couldn't have left happier! I got amazing friendly customer service, beautiful rings, a gift for my mom & they treated my boys to 2 stuffed Riddles Jewlery bears before we left. I also purchased their warranty they offer & I get free cleanings & sizeing, all I have to do is have it cleaned & checked every 6 months then it's covered for life!

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Jensen Jewelers - jewelry - Updated May 2026

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