If I could give this office zero stars I would! All of the front office staff is beyond rude! If…read moreyou call to request an appointment they will tell you no - the doctor has to approve the appointment first. I've never heard of an office having to approve of an appointment before scheduling a patient especially with concerns of pna! They also violated HIPAA multiple times by giving me a patients information before even asking who I was! They hung up on me twice, very harassing and do not care about your health concerns at all! They will leave you on hold all day and never pick up even after they close! Save yourself time and find another office who cares about you!

I have been a patient of this office for the past few decades. I vary seldom need to see a doctor,…read moreso it has been since 2019 from my last visit. I was just told that I am no longer a patient because my last visit was more than 3 years ago and they cannot accept me back as a new patient at this time. I do not like the fact that this office will drop an existing patient, eliminating the benefit of building a relationship and history with the same doctor or same practice.

Dr- you need these procedures to confirm/rule out Crohn's and colon cancer…read moreMe- let's do it Memorial Hermann- you need to pay $2000+ up front to get these procedures Me- I can't afford that Memorial Hermann- we require $1500 deposit up front if you can't pay the whole amount Me- can I do a payment plan Memorial Hermann- no Me- cool I can't afford up front so I could just die of undiagnosed cancer Memorial Hermann- if it's deemed an emergency we can work something out payment wise. We will call you back. Memorial Hermann you don't offer payment plans/financial assistance for expensive and necessary medical procedures?! It's not like I'm coming in for some elective procedure. Shows how much you actually care for people and their health. Shame on you. I've lived in 4 different states and have always been able to make payments on medical bills.

I'm writing this review to express my concerns with my interactions with Dr. M Graham. I picked…read morethis doctor because I am black and I wanted to receive help from a doctor that looked like me. But mins after interacting with her, I started to regret picking a doctor solely off of color due to the cold and annoyed responses I received from Dr. M Graham the entire time. Mind you, I've done this before in other cities and the black doctors have been AMAZING. But the difference with all the other black doctors I went too, they had conversation with me and showed their passion for their job as well as their passion to make sure I'm well. I'm a Program Manager at a health insurance company and my team job is to educate patients about their benefits so they know the importance of following up with their Family Medicine doctor/ Internal Medicine doctor / Primary Care doctor to prevent them from readmitting to the hospital. But when a doctor is cold and makes you feel like you're getting on their nerves, I can see why to this day patients aren't comfortable speaking up for themselves. Doctors and Providers have to do better with creating environments where questions are welcomed because the patient should be invested in their care because that patient is the only one responsible for ensuring they take all the action items needed! I personally did ask all my follow up questions because I know I am in charge of my health and following whatever I need to do for myself. But I did take a few notes to make sure I was able to share with the office manager the interaction I had with this woman as a new patient. I'm leaving two stars solely because the scheduling team was nice and the front desk staff at the Fairfield location was nice and did recommend I see Dr. N Brown the next visit. But do not book with her if ask questions and would like to be sure of the information you received. Do not book an appointment with her if you expect your doctor to be friendly while you interact with them. Do not book with her if you expect to actually feel like the doctor kind of care about the concerns you bring. Do not book with her if you're not okay with someone slapping their hands on the countertop due to your follow up question about your medication. It's sad to say this because all these things in the last paragraph a patient should feel comfortable doing. But I was told that is just her personality so it seems like patients have complained and but it is what it is with her. This is the service you will be paying for.

Dr. Daudjee is a fantastic physician. Not only is he very knowledgeable and has superb bedside…read moremanner, but he is very kind and patient. He welcomes any questions you may have and is very thorough in his examinations. The staff is also great and the availability the office has for walk-in's in the AM if you're sick is so convenient. Will continue to be a patient here!

My wife and I have been visiting Cypress Family Clinic since we moved to Bridgeland almost 4 years…read more The office is clean and the staff is always friendly and ready to help. Dr Daudjee is kind, thoughtful, knowledgeable with lots of experience. I highly recommend him and his support staff

Went online to schedule an appointment because I wasn't feeling well. To my surprise there was a…read more7:30 am appointment availiable so I quickly scheduled it. With Dr. Gonzalez who is a primary care doctor. The nurse Crystal that attended me prior to the doctor coming in was very nice and made me feel at ease. Dr, Gonzalez came in shortly after was FANTASTIC!!! She asked all the right questions and answered all my questions to my satisfaction! She explained everything she was doing to get me on the road to recovery! Great doctor and great customer/patient service overall! Kelsey Seybold Fairfield is top tier!!

6.20.25 The hours on the doors and on Google are not…read morecorrect. They open at 7am. Kelsey wants you to be at your appointment 15 minutes early but, the doors are locked at 6:45am. The receptionist was looking at me while I was trying to come in at 6:45am. She finally opened the doors at 6:55am since there was a line of people waiting to come in. -- I have a new PCP and today's visit was my first with her. This is the first doctor at Kelsey that I find to actually listen and care about my health in YEARS! I am totally shocked.

I went to this location at 4:30 PM on 11/14/2021 my first time. My daughter was sick. I was greeted…read moreby the receptinist and provided all of the necessary information and sat down on the waiting area. About 15 minutes later the receptionist called me and told me that I need it to go to back to the parking lot and sit down in my car because the wait was going to be 1.5 hours or longer. I was surprise by such request considering that they were only 2 -3 people also at the wait area. So I asked her why in my car? She again repeated her request to wait in my car, by now her reply was in a different tone of voice. I said to her that this was the first time that I ever heard such request. So I asked her if she have that on writing or posted some were. At that moment she became very upset and started yelling to me the following "Okay sir sit down anywhere you want". I told her that she was very disrespectful and that I need it to speak to her supervisor which by the way she was not there. Eventually one of the head nurses came to me and I explained the situation. She responded that thereasons the ask you to wait in the car was because of COVID. I replied by saying that the receptionist never said or mentioned when I asked why. I told them that they need it to have that type of request posted somewhere in the lobby area for people to see it and avoid this type of issues. Do not always to people to comply with such request. Bottom line receptionists need to be properly train on their job description and most of all on the "DO & DON'T of her position. Clearly this person was out of line. Almost 3 hours later my daughter was evaluated and prescriptions were given. Before I left I again requested to have the office manager to contact me. UPDATE: Today I was contacted by Mrs. Megan and again I explained what transcribed that day. She expressed her apologies and said that this particular receptionist was a filler on that day. I explained to Mrs. Megan that this type of employees are not good for their business don't matter how good the doctors and nurses are at that location, they will damage the business and their reputation. I hope that Mrs. Meagan can make the time to insure that their present or temporary receptionists are train and have a clear understanding of their boundaries and the "Do & Don't involve in their capacities to avoid loss of business and fewer complaints. Overall on the medical part they did the job that was expected. Thank you for that. Also thank you Mrs Megan for contacting me and for listening. Your job is not easy, but when you in charge "you are in charge", everything that goes wrong on the staff or office operations, it will reflect on you. State clearly your office standards and procedures and enforce them when necessary.

DO NOT COME HERE ! ! ! My son came to this office because he was sick with fever this facility sent…read morehim home and said nothing was wrong with him, fast forward 8 days later the facility is calling stating they oversaw the results and my son had STREPT . Now my whole family is sick and they aren't taking responsibility. DO NOT COME HERE !

I saw dr Rashmi she's the best dr I've seen in a while. She takes her time no rush and she is very…read morenice makes you feel very comfortable. I would recommend her 1000000% her front desk lady is very nice and helpful. I gave 4 stars cuz of waiting time we waited over an hour to finally see her but she took very good care of us.

She is a very good family physician. I moved to Rosenberg, and kept her as my physician. She was my…read morephysician for four to five months. I previously scheduled an appointment that was for TODAY. I get to the office, and the very rude staff was like she doesn't take your insurance anymore. They pretty much hung up in my face after that. This place has no common courtesy whatsoever. Beware if you would like to keep her as your physician.

I am a new patient using Prime Healthcare Cypress, and was able to get an appointment quickly…read moreonline. I was met by a very professional receptionist, and was able to meet with the Physician Assistant on staff. Her attention to my symptoms and her professionalism was very welcoming. I am glad I was able to find such a fine group of providers and would highly recommend this location. Ray Mendez

I had been using Dr Grewel as my family doctor for almost 9 years. He is a good guy. He is a good…read morelistener and he takes the time to explain his recommendations. His office staff is not great. It is difficult to get a message through to him and getting a callback is problematic. All of this is moot because he vanished recently and the practice is not forthcoming as to whether he is still in Houston. I have joined a different practice at Methodist.

This is a great place if you want to waste your time. They make you wait over an hour, even if you…read moreshow up early. The receptionists are rude as heck and they pass you over for other patients they prefer more. Huge waste of my time and my day. Never coming back here again. What a joke.

Back issues Dr. have been good about ordering test i.e MRI to see what maybe causing my husband…read moreback pain. He explained the results so that he could understand what's going on with him. The front office staff was friendly and the office was very clean everyone wore masks

I recently had an online appointment with Corinne, and I want to provide some feedback…read more It was never my intention to avoid paying for services -- I had my card ready from the start, and the payment has already been taken care of. However, during the visit, I was told that I could not be covered for an annual exam without coming in person. Since I live in Dallas and cannot travel to Houston, there was no point in continuing the appointment. What felt difficult for me was that instead of having my questions addressed, the conversation shifted immediately to payment. That left me feeling like money was prioritized over my care. I believe patients would feel more supported if their concerns were listened to first and billing discussed with more empathy. I have always paid for my visits and would never intend otherwise, but based on this experience, I don't think I will be continuing care with this provider. I hope this feedback helps improve the patient experience for others in the future.

Upon entering Real Nurturing Family Practice I knew immediately that it was a special place for…read morehealing. The conversation I had with its provider Corrine Brown, FNP proved that my instincts were correct. If you live in the area and need quality care, check this place out.

I've been going to this place for the last couple of years and I should've stop coming here. I've…read morenever had a doctor that's so hard to set up an appointment with. I thought that your doctor works for you and not the other way around. Then when you finally get there, you had to wait for more than 30 minutes, yet when you're 5-10 minutes late they cancel your appointment and tell you to set up another time which is two months from the day of your appointment. His staff are also unprofessional, the people at McDonalds have a better personality than this person that wears a scrub at the front desk. The only reason why I had chosen this place was Bc it's close to my house, but I think I might just go back to my old doctor in Summerwood, Dr. Castillo is a very good doctor and actually cares about his patients plus his staff are professional and kind. They're about 40 minutes away from Cypress but that's ok I'll drive there if I know I'll get a better service. I am currently sitting here waiting, my appointment is 10:45, it is now 11:13. Any time now??? This is definitely going to be the last time I'll be coming here. If you're needing a family doctor try to find another one that will suit you better. This place surely does not do for me. I hate leaving not so good review but I'm not going to lie to my co-customers.

i was suggested to come here by my neighbor, she took one look at my leg and said you really need…read moreto get that knee checked out. i already know my knee needs to be replaced, and i had no interest in surgery, but i was hopeful that maybe there was something that could be done. Luckily, despite the doctor confirming my thought on needing my knee replacement, we did some treatment, and i was able to see results almost immediately. no need for surgery for a while... i may get another 2 knee treatments in before i have to have the surgery, thats fine with me.