I would not recommend Jenna Hardy for pet care. We entrusted our dog with her for board & train for a stay of about two and a half weeks, and the experience was deeply troubling. While we don't have clarity on everything that happened during his stay, what we do know is that he came home extremely hungry, nervous, suffering from stomach issues, reacting to his hind end, and no longer able to sleep through the night. These symptoms required immediate veterinary attention.
Jenna experienced an emergency during the stay, and we had to retrieve our dog from her mother. However, all of his belongings--numerous toys, harness, and his medications--were lost. We did get his bed, which was covered in pee (cause for concern - not normal for our dog) & we threw it away. The medications were eventually sent back a week later, but the delay was extremely difficult given their importance. Additionally, Jenna's accounts of what happened were inconsistent and unreliable.
It took over two months to even have a conversation with Jenna about the situation after following up consistently, during which she directly lied about the series of events. While I empathize with whatever personal challenges she may be facing, the fact remains that our dog suffered significant trauma under her care and we spent thousands of dollars. Her lack of communication and inability to responsibly manage the situation made a difficult situation even worse.
Less important, but of note - this was an expensive board & train. We saw no evidence of any training, and given his clear stress - we actually had a lot of behavior regression.
Based on this experience, I would not trust Jenna with the care of any animal. If she is unable to provide proper care or communicate during emergencies, she should not take on the responsibility of caring for pets. read more
