As a current patient- Trying to schedule an appointment for blurry vision which is certainly…read moreserious and may indicate cataracts or worse, the next available appointment is JULY 2026! I could be blind by then! I have scheduled an appointment at another eye doctor for tomorrow who clearly appreciates the urgency and seriousness of this

In three exams over about a year, Dr Fidler was unable to find a prescription that worked for my…read moreeyes. That had not happened over the 20 years or so that the previous owner, Dr Cotter, had owned the business and examined my eyes. One of Dr Fidler's staff suggested that my lenses were corrected too strongly; another noted the change she had made to my astigmatism correction. Dr Fidler did not take my complaints of headaches, nausea and dizziness seriously and was not curious about why her prescriptions were not working on me. I would definitely suggest that people looking for eye care go elsewhere.

I just called to come in and purchase glasses from them for me and my special needs daughter who…read morehas her eye exams in Boston. They refused to sell glasses to me because I wasn't an active patient. When I asked where I could go, because I'm not aware of other places in town (I can't buy online, needing prisms, but didn't mention this) she said she was very sorry, Dr Amber was very clear they are not accepting new patients. As I asked if that meant my daughter couldn't get her Medicaid glasses there ( she did a few years ago), she hung up in my ear!!! Unbelievable!

I came into their business as a new Brattleboro resident and a new customer. Having left my…read moreoptometrist in DC and being new to the area, I was just looking for them to adjust my frame; it got a bit bent in the move and was really hurting my ears. I was told by the doctor, as I was finishing my gentil introduction, quite abruptly, that they do not adjust frames unless they are bought from their store. Having had this done before in DC, I know this usually takes 5 minutes, 10 minutes maximum. Thankfully there are other optometrist businesses in Brattleboro, and when in the near future I will need an annual exam and a new pair of classes and new contacts, I will most certainly not come back to this office. If the doctor/office manager reads this review, this, Dr. Ambler, is how you lose potential customers. It is also how you lose connection with reality, that we are all connected and in this together, particularly now, and, more importantly, generosity and kindness go a long way. Out of all the businesses I've gotten to know since my arrival, this was my first negative experience in Brattleboro, a town that I plan to make my home. I will never make a recommendation for this doctor and take my business here. Welcome to Brattleboro.