I just called to come in and purchase glasses from them for me and my special needs daughter who has her eye exams in Boston. They refused to sell glasses to me because I wasn't an active patient. When I asked where I could go, because I'm not aware of other places in town (I can't buy online, needing prisms, but didn't mention this) she said she was very sorry, Dr Amber was very clear they are not accepting new patients. As I asked if that meant my daughter couldn't get her Medicaid glasses there ( she did a few years ago), she hung up in my ear!!! Unbelievable! read more

I came into their business as a new Brattleboro resident and a new customer. Having left my optometrist in DC and being new to the area, I was just looking for them to adjust my frame; it got a bit bent in the move and was really hurting my ears. I was told by the doctor, as I was finishing my gentil introduction, quite abruptly, that they do not adjust frames unless they are bought from their store. Having had this done before in DC, I know this usually takes 5 minutes, 10 minutes maximum. Thankfully there are other optometrist businesses in Brattleboro, and when in the near future I will need an annual exam and a new pair of classes and new contacts, I will most certainly not come back to this office. If the doctor/office manager reads this review, this, Dr. Ambler, is how you lose potential customers. It is also how you lose connection with reality, that we are all connected and in this together, particularly now, and, more importantly, generosity and kindness go a long way. Out of all the businesses I've gotten to know since my arrival, this was my first negative experience in Brattleboro, a town that I plan to make my home. I will never make a recommendation for this doctor and take my business here. Welcome to Brattleboro. read more

I have been a patient at this optometrist office for around 15 years. I just brought in a pair of glasses for fit adjustment and they refused to service my eyeglasses because they weren't purchased there. I guess 15 years of doing business with them was not enough. Several times while out of town I needed an adjustment, entered optometrist offices where I was not a patient, was helped with a smile and my offer of payment was refused! Amblers's policy is unreasonable. I will never go back, read more