Jen Oliver is a ROCK SOLID realtor. She shows up professionally and authentically for her clients every day. I am so thankful for her care and support throughout my home buying search. Thanks to Jen's industry and negotiating skills we ultimately found our dream home, and even ended up coming in under budget!
We wanted a realtor who could match our intentions of positivity and kindness during this process, and show compassion for all of the players that we had to collaborate with throughout (sellers, buyers, brokers, mortgage officers, etc.) While interviewing realtors we found a lot who appear farther on the scale of greedy or unauthentic, seemingly wanting to push us to make fast decisions so they can get onto their next task. Jen always encouraged us to take our time making our own choices. She was so great about talking through all of our options, patiently answering our questions, and giving us pros/cons for each - but ultimately always had us make our own decisions independently. Then whatever decision we came to, Jen supported us whole heartedly every single time.
The first conversation I had with Jen as my realtor she told me that through this process there would be moments of panic and stress, and that it would be ok to call her and vent or yell anytime. Unknowing at the time how stressful the first time home buying process can be, I thought 'that doesn't really sound like me...' Low and behold... the day came when I was calling Jen in a full panic attack in the middle of the night ( and then again at 7 AM in the morning). Her calming demeanor and patience was exactly what we needed to get us through those more difficult/time sensitive issues.
Jen has a beautiful balance between being casual enough to text or call with random thoughts & questions and have a real human connection with; while also staying consistently professional enough to get through the lawyer jargon and ins and outs of the business. She also shows up as a professional via being so well connected in the industry. Jen had recommendations for contacts for every step. For example she set us up with a fantastic inspector, who was careful and thorough during his walkthrough and so patient answering all of our questions.
Another incredible way Jen showed up for us is the way she responded to last minute emergencies - for example we received our title survey only a few days before closing, and were told our building extended onto the neighbors property line by half a foot. Jen promptly contacted the sellers realtor and broker to ask questions and get us more information on how to mitigate the issue. She even offered to pay for and deliver the easement deed herself! Luckily it did not come down to that, and we were provided the signed easement deed well before closing.
Jen also has a rock solid team to help support her. Jess and Jamie help with logistics and stepping in for the moments when Jen can't be in two places at once (though she tries!). The level of care and compassion they have for each other, which bleeds directly into all of their client relationships, is clearly something that would never be accomplishable working with a large corporation or real estate firm. They show up with the resources and information that you would receive from a large corporation, but with a much higher level of customer service and individual care.
I cannot praise Jen Oliver Real Estate highly enough to truly express all of my gratitude for their support during this process. Thank you for everything!
Elizabeth & Keegan read more