When picking up my order the results of the framing brought tears to my eyes!…read moreIt's framing and caring by Deb, proprietor! The best!!!

I found the shop by looking up reviews, and I'm very glad that I did. I had four modified…read morephotographs that I wanted to frame; I had a fairly good idea of what I wanted them to look like. Debbie (the owner and framer) listened to my ideas, started working towards my goal, then added her own suggestions, gained from years of experience and a full knowledge of framing, combined with her clear vision. Throughout this process we worked together (masked and at a 6' distance due to COVID) to find the perfect frames. This is a top notch framing shop and Debbie is wonderful to work with. She is professional yet friendly, helpful but not pushy, her shop is very comfortable and a treasure trove of other bits and pieces. My frames are beautiful and the the workmanship is superb. I will definitely go back and highly recommend the Muse Custom Framing Gallery to others.

My girlfriend had Rik at the Frame And Picture Shoppe in Wilbraham frame 3 pictures for herself,…read moreshe requested non-reflective glass because of a problem she has with her eyes. When we went to hang the pictures, wee found that the glass was very reflective, so we brought them back to him. He insisted that the glass was ground to be non-reflective, I asked him if they only grind one side, and he said yes. He removed the glass from one and it looked to be correct, so I suggested that maybe he put the glass in backwards with the non-reflective side facing the picture. Rik started getting pissed off at me then, he knew I was right, but his ego wouldn`t let him admit it. He kept pointing his finger at me, saying I was insulting him, since I had no experience in the frame business, and he was the expert. I took the picture and reversed the glass in it, and it was now non-reflective, but Rik kept insisting that what I did was the wrong way, and that I was still insulting him. He did offer to flip the glass in all 3 pictures, but that after that, he didn`t want to see us in his store again, all the while continuing to rant against me. My girlfriend finally told him that she felt insulted, since it was obvious that I was right, and that he kept insulting me. All we wanted was for the pictures to be what she paid for them to be, but he was escalating the situation into more than it needed to be, he finally shoved all the pictures back at us and told us to leave and to never enter his store again. I knew that I could fix the pictures myself, so I packed them up, and as I started to go, his young boyfriend came over, told us to leave, and I told him that we were. At that time the guy body checked me, thankfully the store was crowded with displays so I was able to stay on my feet somewhat. I saw that he was behind me and advancing, so I drove my elbow into his chest to get him to stay away from me. I turned and faced him, and then Rik started calling for the police and saying that he has it all on tape. We left and later talked to a cop and gave him our story. In the police report, Rik claims that I was swearing at him the whole time and then for no reason I punched his boyfriend, which I never did. This all could have been settled so nicely if he offered to fix his mistake, but in his mind he isnt capable of making a mistake. If you ever get into a disagreement with him, he`ll instigate a fight and call the cops on you just like he did on us, just to save his fragile ego. A person like that should never be running a business where you deal with people.

I have used Rik and previously Kim who owned sold the shop to Rik. I have problems with my eyes so…read moreI always order the non-glare glass for my pictures.I have ordered non glare from Kim , and also Rik. One side of the glass (which is what I ordered and paid in full for (non glare) I paid for 3 pictures. I picked them up. When I got home I realized that Rik installed the glare side of the glass. I returned to the store and told him that he installed glare side of the glass. He responded with Cindy you are insulting me. I know what and how to frame, My boyfriend who was with me suggested that perhaps he installed the glass on the wrong side. At this time Riks temper was escalating to the point of a temper tantrum. To do a little test Rik removed the back of one of the picture to show me that the glass was non-glare. Holding the glass up you could see the non-glare, HOWEVER when the glass was turned over,, you could clearly see it was glass that was glare. Rik was clearly embarrassed. Yes he was most likely humiliated, only because he was so embarrassed. His face with a shade of red told me he would flip the glass and finish what I paid for ....for his mistake. I then told Rik that I was a very good customer. I then told Rik that I was personally humiliated by insulting my boy friend. In the midst of me telling Rik this , he shoved all of my artwork towards me, told me he was not going to finish what I paid for and that he did not want to see myself or my boyfriend in his store ever again. I placed my pictures in my bag, and we started for the door, a skinny man who I have seen in the past in that store, just hanging around. My assumption was that they were employees. One of those men stayed the entire time in the frame part of the shop , while the gentleman with a very large blond afro stayed in the toy section of the store. AS we started to walk out of the door the gentleman that had stayed in the frame shop (not Rik) Rik was behind the counter the entire time. The skinny man lurking around the frame shop hip checked my boyfriend as we were exiting, in response my boyfriend elbow backwards, Skinny man told me he was a veteran. Rik told the police that there was a child in store which was a complete lie He also said that my boyfriend and I were swearing....which is also a complete lie. Moral to the story is first I would not go into that store. This is only going to hurt his business. My entire employment was customer service. The customer is always right. I knew the previous owner Kim .of The frame and picture shop....and she always made things right.Ric should have admitted to his mistake graciously. Karma

I've been hunting for the perfect piece of art for my Manhattan apartment -- you know, something…read morechic, sophisticated, worthy. I was walking along Church St. in Lenox, and decided to check out this so-called "gallery" -- Sohn Fine Art. I stroll in with high hopes, and honey... big mistake. Stay FAR away from this sad little wannabe "gallery." The owner, Cassandra Sohn, is out here acting like she's Norman Rockwell's long-lost twin -- please. She's not visionary; she's just delusional. Her attitude? Rude. Her so-called "art"? Tired. Dated. Like, if dust could be pretentious, this would be it. In my opinion, you're better off buying in the art section of Five Below.....

***** WARNING ARTISTS *****…read more I entered a fee-based competition for possible inclusion in a Soon Gallery exhibition. Instead of adhering to the acceptance/denial notification date she originally stated in the specifications, the gallery director switched to a Hollywood style maneuver and told me I was, "shortlisted", with a NEW notification date a month away, thus rendering my artworks in limbo and unavailable for exhibition elsewhere. I contacted Ms. Soon and demanded a refund. After her sad attempt at convincing me that by having shortlisted several of my pieces she had indeed fulfilled her obligation of timely notification, I contacted my credit card company. Bank of America has no tolerance for this type of manipulation of terms and upon their investigation granted my full refund.

me facina esta tienda que muuuuchassss cosas hay para comprar y a buen precio ! ! i love itread more

I dropped off a piece of needleart to be framed, let's not mention $$$ it was supposed to be…read morefinished in 2 weeks, 1 month later I gave them a deadline of 2 days or I'd be taking it regardless. It was finished when I arrived. however when I looked closely I had 5 crimped fabric areas and 2 areas where the fabric is lopsided. I had them take it apart so I could leave and what do we find?? It was pinned instead of being laced. WHICH I was charged for. Management and Home Office didn't care. This is the 2nd HL location so it looks like training is the same across the board. Won't return for ANY item.

Me and my nana went to this store to look for Christmas trees a couple weeks ago. Immediately…read moreCarlie offered us help which we gladly took and she went above and beyond and was so very nice. 10/10 experience

The price point can be a little high for arts and crafts supplies but the selection is always very…read moreextensive. I was hoping to catch a sale on some Halloween leftovers and at 80% off, it would have been awesome but there was hardly anything left for my future projects.