I actually love coming to see my wonderful dentist(s). Dr. Jones and Dr. Pagoda are stellar!! Recently, I had Nelly as my hygenist, and WHOA, she's GREAT!!!!! She has a gentle touch, a sweet personality, and an efficient process. When you call to make your appt, Terry will help you in every way. She's awesome too!!! read more

The good is that Dr. Jones is a great dentist. He's friendly, and great at his job. I'm not sure when the dentist industry turned into car salesman tactics. The word that keeps playing in my head is "bamboozled". I'm a salesman's dream, and a real sucker for a sales pitch, especially if it's something related to cosmetics and functionality. I needed a front tooth replaced where a crown that I had from an old daycare injury, that has haunted my teeth since I was 8 years old. All I wanted was my tooth replaced, but I ended up getting a bridge that makes my smile very pretty, albeit fake looking too. I don't know that I needed to spend that much money when my smile was not that bad. Hindsight is something... The saddest part is that I needed a cleaning during all of this, but was told I needed the deep cleaning. The first part (top teeth) was almost $200. I asked if the cost would be that much for the lower teeth and was told no. I was buying the medicine that made the charge that high for the first visit. The following week I went in for the lower teeth. They waited until I was done, and when I went to pay, they let me know I owed almost $500. I cried from checkout all the way downstairs to my car and then some. I know I'm responsible for making adult decisions, and I should have shopped around, but when your front tooth falls out, there is no time for any of that. I feel like I was taken advantage of, and no one cared that I'll be homeless due to the money i had to drop. I truly hope I never have to see this office again. read more

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I've been seeing Dr Jones for 2 years ever since I moved to Dallas. The staff are always helpful and friendly. The dental assistant Citlali was amazing when I needed a crown put in. It was my first crown and Citlali walked me through the procedure. read more

Be careful of this office. They will either not file your fees with Medicare in time or only file part of your fees. By not filing with Medicare, they get more from the patient than what Medicare would pay them. Also, in our case, when they filed, they only filed part of our fees, Medicare paid this office and they not only pocketed what we paid, but also kept what Medicare paid to them. In some visits they even denied they carried Medicare and the office staff said, "We are not obligated to tell you we take Medicare." When Medicare was informed about possible insurance fraud in this case, they tried to contact this office whereby the office staff hung up on Medicare several times and finally told Medicare they didn't want to discuss this and to contact their legal team. We will be contacting many agencies who would be interested in how seniors are treated and how insurance fraud can take place. When an office won't even talk to you or Medicare....something is really, really fishy and wrong. read more

I received a check up and a cleaning and the experience was shockingly amazing. Great staff to work with, Hygienist was very patient and kind. Dr was very informative and caring. I will be returning! read more

I have been patient for 24 years. There are 3 things that keep me going back. 1. Stable staff. Most of the employees have been there 10 years or more which means Dr, Jones pays and treats them with respect. 2. Location, location, location. 3. Dr. Jones was a new dentist when we first met. He has matured and stayed up to date on the latest technology and treatments. He has a full service practice and he can do it All. He has excellent patient relationship. He has a profitable practice and has opened a second location. read more

Where to start with this, the work is substandard and the dentist refuses to take responsibility for bad work. Their billing is abysmal to say the least, expect to be double billed, late billed, and your credit filled on with no communication. My opinion is that you would get better work in a back ally in Mexico, at least the bills are done there. read more

Unfortunately, I was unable to even receive services here. I went in for a new patient cleaning. As I was sitting in the waiting area, there were two ladies behind the reception desk, one who was Caucasian and the other I never saw. They were whispering back and forth about me and being unable to find my forms, which I submitted electronically. This already gave me an uncomfortable feeling but they found the forms and I continued to wait to be called back. Then, a call came through which was answered by one of the first lady, who's name I did not get. After answering a few questions regarding insurance, the receptionist hangs up the phone as if frustrated and says "Uugghh! Bye lady!" She then says to the other receptionist "That was some ignorant Black lady!" As a young, African American/Hispanic female, this was upsetting to hear and a very disappointing experience. Upon hearing that, I walked to the desk and let her know that I was leaving after hearing the comment she had made because I no longer desired services from this establishment. I expressed that her comment was not nice and completely unacceptable. Being in a position of customer service, hopefully she will be more mindful of her remarks while in such an environment and more appreciative of current and potential patients. Response* Dr. Jones, I appreciate your response and concern in this matter. I believe that this may not have been an issue or complaint before but today it happened. I visited the Baylor office on 4/25/2023 at 11:00am for a new patient appointment read more

I had oral surgery in this office performed by Jeffrey V. Jones. He was fast, super friendly and highly skilled. He was also very affordable and his staff was very friendly. He numbed me so well I felt no pain. There was no aggressive up-selling either. Just friendly, professional conversation which put me at ease as I was very nervous. I will be returning for additional dental work. I was pleased with the quality of my visit. read more

Dr. Jones is great! I HIGHLY recommend making him your dentist. *Friendly Staff *HONEST practice *Dr. Jones is down to Earth and easy to talk to *Appointments are easy to make *Dental emergencies don't have to wait *Competitive pricing *Accepts most dental plans *Great as a second opinion (and primary dentist) I first started going to Dr. Jones about three years ago and always appreciated his practice. My insurance changed and he no longer accepted it. I opted to go to another in-network dentist who a co-worker recommended. During the visit with the other dentist, I was given a very extensive, complex treatment plan that I felt was exaggerated and it was not possible for me to need that much dental work. I called Dr. Jones' office to get a second opinion since they had my previous dental records and found out that they now take my insurance. They got me in that day for a second opinion and did not charge me since my insurance wouldn't cover a second opinion. He reviewed the x-rays the other dentist provided and confidently determined that MUCH less work was needed than what the other dentist wanted to perform. They scheduled the work to be done two days later. He is gentle when doing work and his office comfortable. Dr. Jones is honest and will not perform unnecessary work. read more

I've been coming to see Dr. Jones for about 10 years now. I can't imagine letting anyone else take care of my teeth. The staff is very friendly as well as Dr. Jones. Not only have I been a patient of his for a long time, but my mom, dad, and husband are also patients of Dr. Jones. I very highly recommend him! read more

Dr. Jones is my dentist for over several years. His front office staff is awesome. They are fantastic in reminding you of your appointment. Norma rocks! My hygienist is typically Nelly. She is fabulous. Nelly is gentle in cleaning your teeth and is patient. She is able to answer any questions you may have. Dr. Jones makes you feel comfortable and is funny. I've recommended my employees to him. The beauty of Dr. Jones is you can get in for a last minute emergency should you need an appointment the same day. Now THAT is service! read more

I will preface my review by saying I have worked in the dental field for 10+ years in NY. I do not like gimmicky dental chains that prioritize profits over quality of care. I have No need to search for a better dentist since: **This is a WARM, WELCOMING ATMOSPHERE. **GENTLE. KIND. PROFESSIONAL & MULTI-TALENTED (Dr. Jones and staff) **The cleaning was RELAXING & THOROUGH. Dr. Jones was personable, down to Earth. He also does braces. Since I didnt see the information for the location I visited... I will continue my dental care here @: 6760 Abrams Road @ Skillman Suite 201 214-349-9455 read more

Outstanding service by front desk, dental hygienists, and Dr Jones. Great bedside manner,. Takes the time to explain the issues and is very conservative with his tooth care. No charging for unnecessary tooth work. Been a patient here for 3 years and love them. read more

Dr Jones has been my dentist since 1990. As the practice has grown they remain as effective, efficient, helpful, accommodating and friendly as always. I have experienced high quality, painless care. read more

Dr. Jones is so wonderful! He and his staff are so welcoming, friendly, and knowledgable. They always have an answer to my questions. Appointments are easy to make, always start on time, and only last as long as they need to. I'm never in the office waiting around. Been going for years and wouldn't go to anyone else in Dallas. read more

Seriously the best cleaning I've had in years. They spent almost an hour with me on a routine cleaning (guess that means I could do a better job brushing), but the entire office staff is phenomenal. Plus my insurance covers 100% - win win! read more

Very professional , excellent dentist, Dr. Jones has done a lot of dental work for me. He is skilled and provides beautiful work. The staff is professional and very helpful. I highly recommend Dr. Jones. read more

Dr. Jones did beautiful bonding on my front teeth and really improved my smile. I highly recommend him!

Love these guys! One of the most pleasant dentist experiences I have ever had. Dr. Jeffrey Jones is incredibly kind and gentle. The staff is very accommodating when it comes to scheduling. read more

Dr Jones and crew are awesome. Very well run and professional office , everyone is always so friendly, and I feel very welcome as a patient. I highly recommend this dentist office to all of my friends and coworkers. read more

I switched from another dentist to Dr. Jones for a more convenient location and for lower prices. I've been dental phobic most of my life, so when I say that the hygienists there are gentle and caring, you can believe it! The front office staff is terrific. I've never *ever* been overbooked or had to wait for my appointments. I've never felt pressured to have expensive but maybe-not-really-necessary procedures done. I can't say enough good things about Dr. Jones and his staff. They're the best! read more

I moved and had to find a new dentist. This place is great. Friendly staff. They assessed my teeth and made a plan to keep them healthy.

I have been looking for a new dentist and my friend recommended me to Dr. Jones. She has been going to him for more than 10 years. When you call in you get Ms. Carol and she is the sweetest/warmest lady ever. She reminds you of a sweet granny and momma mix. You hear her voice and you know things will be great. She scheduled me quickly and helped me figure things regarding my teeth issues. When you walk through the door you see them within minutes and they start the process. X-rays, cleaning etc. I had Nelly has my dental hygienist and she was dripping with molasses she was so sweet. To be comfortable with someone poking in your mouth is hard and they accomplish it with out a hitch. Then there is Dr. Jones he is cool as a cucumber. He looks at your mouth and it so honest and does not recommend unnecessary items. He sense of humor is mild and soft. Perfect for a dentist. They rock at this office. read more

Dr. Jones I believe is one of the best dentists around. He is very experienced and seems very thorough. I am a very happy patient.

Very reasonable prices compared to previous Dentist I had.

I had four additional porcelain veneers placed by Jeffrey Jones. A year later, my gum lines above the 4 teeth he placed veneers on became discolored and turned red. My gums occasionally bled , became sore. As of that year, I have had significant discomfort, bleeding, gingivitis and gum inflammation around those teeth, although I was regularly getting them cleaned. I visited a periodontics and he stated the veneers were causing inflammation because of the way they were placed on the teeth, regular cleanings would not solve the problem; gum related problems would continue and suggested to get them replaced. He stated that I had issues with the fit (veneers were placed too far under the gum). The preparation of those 4 teeth and workmanship was executed poorly. The gingivitis and inflammation in the gums came from over contouring the veneer at and under the gum line because tooth contours play a role in determining how easy it is to clean teeth and keep them and the gum tissue that surrounds them healthy. Those veneers have caused pockets to swell along the gum line. Bottom line, the four veneers placed by Jeffrey Jones, DDS have been inconvenience to me from a standpoint of function, and worse, have caused me to have dental health problems including gum disease because it is impossible to keep them clean. I have done a little research about Dr Jones; sadly found out that he has been peer reviewed before. read more

Wonderful staff and Dr. Jones is the best dentist I've ever had. I've been going there for over 2 yrs. and have had many appointments. These great people get it right every time! Thanks read more

Had my first visit with Dr. Jones and I was very pleased! The friendly dental hygienist did a thorough and relatively pain-free cleaning and Dr. Jones was very polite and easy to talk to. He didn't try to push any procedures I didn't need and he answered all my questions patiently and honestly. read more

I have been going to Dr Jones for about 2 years now and he and his staff have been great. I have had routine cleanings, a couple of dental procedures, and one emergency. In all these experiences, the results have been great. read more

Great dentist and have been with him for 20 years! Great customer service and uses the latest technology!

Dr Jones is quick and professional. I went in to have a filling replaced and was in and out of the office in 40 minutes! He talks you though what he's doing so you know what stage he's in and really makes what people dread as good an experience as it can be. And, his prices are fair and his office is clean and modern. I searched for a dentist for a while and am glad I finally found Dr Jones. read more

Dr. Jones was able to see me for an emergency appointment. The bonding on my front tooth came off and needed attention that day. His office worked to make sure that I was able to see him that day. I had never been to his office before. He was very thorough and did a great job repairing my tooth. Based on my short experience and his excellent qualifications and reviews, I set up another appointment with Dr. Jones. Highly recommend. read more

PLEASE READ BEFORE SEEING HIM!!! I had 3 lumineers placed by another dentist in 2008. Then, I moved to TX. I was so happy with the results and decided to have additional veneers done later. I had four additional porcelain veneers (lumineer) placed by Jeffrey Jones, DDS in Dallas. He also performed one of my cleanings after the initial service. A year later, my gum lines above the 4 teeth he placed veneers on became discolored and turned red. My gums occasionally bled and became sore. As time went by, my teeth have progressively gotten worse. As of that year, I have had significant discomfort, bleeding, gingivitis and gum inflammation around those teeth, although I was regularly getting them cleaned as recommended. However, with regular cleanings, the problem did not go away. Since, the teeth that have veneers placed by the other dentist did not cause any discomfort or created any problems, I started to think there were some problems with the veneers placed by Dr Jones. I visited a periodontics to get an oral evaluation. He stated that the veneers placed by Jeffrey Jones, DDS were causing inflammation because of the way they were placed on the teeth, regular cleanings would not solve the problem; the gum related problems would continue and suggested that those veneers to be replaced. I wanted to obtain a second opinion. Consequently, I visited another periodontist in Dallas, who is a member of the American Board of Periodontology. After an initial oral evaluation, he suggested the same solution. He stated that I had issues with the fit (veneers were placed too far under the gum) and the contours of the restorations for other teeth and my oral hygiene was sound except for the four teeth done by Jeffrey Jones. He suggested to remove those restorations, let the tissues heal as best as possible, then possibly perform a gingival re-contouring (shorten my gum line) in order to create and maintain a proper biological width. The preparation of those 4 teeth and workmanship was executed poorly. The gingivitis and inflammation in the gums came from over contouring the veneer at and under the gum line because tooth contours play a role in determining how easy it is to clean teeth and keep them and the gum tissue that surrounds them healthy. Those veneers have caused pockets to swell along the gum line. Bottom line, the four veneers placed by Jeffrey Jones, DDS have been inconvenience to me from a standpoint of function, and worse, have caused me to have dental health problems including gum disease because it is impossible to keep them clean. As suggested by my periodontist, I am replacing those veneers. Unfortunately, I have to pay for the same service twice in addition to the extra fees that has occurred during the healing of my gums and for replacement of the veneers. I still have the 3 other veneers in my mouth, done by the other dentist, and am very happy with them. Moreover, I have done a little research about Dr Jones and sadly found out that he has been peer reviewed before and led to dental issues for the service he provided. read more

Thank Dr. Jones and staff for providing a thorough pain free cleaning while paying attention to detail. Staff and Dr. Jones are both friendly and knowledgeable. read more