This is a perfect example of a physician practice that either doesn't have a clue or just doesn't care. This provider has a individuals running the front desk and taking appointments that just do not care or have any considerations for their patients. The doctor sucks, however; there is a PA (Physician Assistant ) that truly knows her stuff. Her name is Jessie. She is not only smart and knows anything you need to know about symptoms, drugs and prescriptions she cares. About a week ago I was in need of a refill for a drug Jessie had prescribed for me. Unfortunately, she was out on vacation. I was told that I needed to be seen by Dr. Schultz before they could refill my prescription. First, I do not go to Dr Schultz and he has no history of my previous condition. I was not having any issues or problems with the drug. I asked if they could just fill the prescription for 7 pills until Jessie returned and I would be glad to make an appointment with her. Again they refused. This was a Tuesday, 9-6. On Friday 9-8 I telephoned to get an appointment with Jessie knowing she would be very busy just returning from vacation and was told that she was booked. I explained this was a drug that you are not to just stop taking without the help of your physician and I had no more pills left. Again they reminded me that they offered me an appointment with Dr. Schultz and I refused. At that point I asked to pick up my medical records to go and find another physician. I was then told that I needed to send a letter making the request, then they would notify me how much it would cost . They needed to receive my check before I could get the records. Again I reminded them that I needed the refill. The woman answering the phone , Karen ( a real bitch) then hung up on me. I am so angry! I called back and spoke to another woman and she said she would look into the matter. This is an example of how this doctor just wanted to bill my insurance company for no reason and refused to care about the situation. It is now Monday, 9-11-2006 and I have not heard back from this doctor at all. I strongly suggest that anyone looking for a family practicioner to stay away from Perry Hall and Dr. Schultz office. There have been several other instances such as lab results never being reported back to me unless I inquired. When I did there was usually a problem and my medications had to be adjusted. Unfortunaletly, Jessie is a very good PA but; she works for a very insensitive office. I hope she finds her way to a practice that appreciates her for who she is. BEWARE OF THE DOCTOR IN THE BLAKELY BUILDING, SUITE 111. read more