I'm very disappointed with the decline of Dr. Morrils office. I've been a patient for a number of years and this place is really becoming unprofessional. Let me start by saying I never stayed with Ann because I was happy but it was more so like I tolerated her out of mere convenience. I live a very busy life and haven't allowed myself enough time to look for a reputable physician.
With regards to Ann's bedside manners, I'm deeply offended by this woman because she never actually touch me during exams other than with her stethoscope. Then she concludes visits with an elbow shake as opposed to hand shake or just simply exiting. She tends to monopolize the few minutes that she spends with you as opposed to really listening and hearing a patient out. A lot of her stories are self esteem related and corny in nature but I try to be polite by listening. When she comes in the office, there are a lot of cell phone interruptions mostly personal calls...she eventually leaves the room and comes back after a unreasonable period of time. The average wait time is about two hours. If you show up late to an appointment, the staff can be very rude yet regardless of what time you show up, it still takes about two hours to be called then another hour of waiting once you get assigned to a room. Most of the times, Ann will send you to her PA and/or medical assistant when you show up expecting to see your physician. She does however have a obsequious relationship with a few socially elite patients.
The office is really run down and during the warmer months, you see a lot of knats in the waiting room because she always has food trays in the staff reception area. There was a time she left the food out for patients but it looked like dried out food that needed to be discarded. There was no precautions taken to keep food from spoiling...I based this on having spent an accumulative three plus hours between my wait to be seen an actually being seen.
With regards to the staff, there's a few really good assistants but they don't last long...there tends to be a high rotation. Some of the staff is absolutely rude and stuck up. They goof off a lot and walk around acting theatrical trying to bring unnecessary attention to any patient that asks how much longer before they will be seen. The staff can be ostentatious whenever a patient wants to be discreet about critiquing the long wait times.
On a personal note, I want to add that I actually fee sorry for one of the staff members. I recall this young lady being a VERY beautiful young lady when she first joined the MA team. It seems in recent visits, she has developed serious acne and possible contact dermatitis. My opinion is based on the unhygienic work environment and all the food trays left out for staff. I could be wrong but I believe this contributes to the change I noticed with this young lady. You would think working in a physician office, there would be awareness about these type of outbreaks and even coaching when you notice such a significant change.
In conclusion, I'm very disappointed with myself for settling over the years. I have good health insurance but I just never put the time in to research local doctors. As I get older, I now recognize I should not compromise my health for convenience. I realize now is the time I need to find a good primary care provider. I will also be filing a complaint with the BPQA for the long history of negligence. This is a physician that never touches her patients during exams, always writing prescriptions without proper examination. NEVER or very seldom doing labs. Basically, the patient is just showing up and the rest is absolute disarray! I fell victim to tolerating Ann because I'm looking at the credentials, medical doctor as opposed to recognizing a piece of paper doesn't declare you a well rounded quality physician. It takes compassion, being organized, listening, commitment, sensitivity, letting your patient believe that you're not afreaid to touch them....just to name a few. read more
