They switched my meds 2 weeks ago and the new ones are not working. I have called several times and…read moreleft a message in the portal. I just want my meds switched back. I am in so much pain. I can't function. Their billing department also won't return my call. The doctor told me contact them to only use the primary insurance so I can get my injection that I desperately need. It's almost patient abuse.

I had a terrible experience with this pain management center. Doctor did not listen to me at all. I…read morehad a horseback riding incident, my fault for adding towards the end that I've been quite uncomfortable around my lower back hip area since giving birth. He just took that last part to sell me their in house shots. The doctor never touched my back, legs or let me do any of the stretches to get to the bottom of the problem. Not even considered imaging. Needless to say the shots didn't make anything better. They proceeded to suggest more shots during the follow up, which I declined. Then they referred me for an MRI. My insurance declined. After months of PT I've tried again and my insurance declined again. I gave up for about a year until my husband urged me to get a second opinion. Once I retrieved my records from this center I realized what the issue was very quick. The doctor didn't acknowledge the horseback riding incident at all!!! He treated me for issues I didn't have, just for their own benefit. My second opinion got the MRI approved immediately and the necessary surgery shortly after. Avoid this place at all cost!

Husband was called for appt reminder on Friday 8/7 for today 8/10. We arrived 20 minutes early and…read morewent to the second office where he usually goes for procedures and entered through unlocked door to the office. After sitting there for over 35 minutes I told my husband, who walks with a walker, to sit there while I went to the other office down the hall to see if we were in the right place since no one had come to the desk to check us in. There I was told that we were in the wrong area and that he could not be seen since he was considered late by this office. I explained we had been sitting there all that time in an empty office with no service. If that office was closed for procedures today why was the door unlocked with no one there. I was told they didn't know because both offices did not communicate with each other. After being quite upset that he would be rescheduled another person came to the desk and said they had an opening for 11:00 if we wanted to wait. I said yes after driving an hour to get here and getting my husband out of the car and into the building we would wait. I then went down the hall to the other office to get my husband. Still an empty office, unlocked, and no front desk help. It's very unnerving to hear that two offices working for the same faculty do not communicate with each other and could care less about an unlocked, unmanned office, and handicapped people under their care.

I have been a patient at Clearway Pain Solutions in the Bel Air area for almost three years, and…read moreyesterday was the final straw for me. From the very first day I walked into that office, one of the front desk employees the Black woman (ugly hard face) at the front desk has consistently given me an attitude for reasons unknown to me. I would always greet and thank her, yet she would never respond. I tried to ignore it because I was there for medical care, not personal interaction, and I never caused any issues. There were many times I wanted to complain about her nasty attitude, but I chose not to. Over time, I also began noticing unprofessional behavior from Monica and other staff members. They would stand behind the desk near the waiting room laughing and talking loudly while patients, including myself, sat waiting to be seen. On one occasion, I was the only patient left in the waiting room and I was in pain, yet Monica still took an extremely long time to see me. There were multiple visits where I waited close to two hours total before being called back and being seen. At first, Monica seemed attentive and caring toward her patients, but lately that has changed. She appears friendly on the surface, but over time I began to feel judged rather than supported. I truly believe she assumes I am opioid dependent, while failing to understand that I have a legitimate medical condition that requires pain management.There were several occasions where she would remind me that the clinic does not specialize in pain management and that it focuses on spine care, as if she were doing me a favor. She refused to increase my 5 mg oxycodone to 10 mg, despite my ongoing pain and being a long time patient who never misused her medication. Ironically, when my insurance denied coverage for a pain relief patch and suggested medications such as fentanyl or morphine, I declined them myself and chose to remain on oxycodone because I did not want stronger medications. I have repeatedly expressed that I wish I did not have to rely on medication just to function normally. I also explained that pain management was recommended by hospital doctors because they are limited in what they can prescribe for my condition. I have even discussed with my hematologist how dismissed and doubted I sometimes feel during appointments with Monica. It often seems as though my condition is not taken seriously or fully understood. Now, regarding what happened yesterday: Last month, I attended my scheduled 1:30 p.m. appointment, and before leaving, I was scheduled for a 2:30 p.m. appointment for 5/19. I specifically remember this because I always confirmed my schedule times and I planned to speak with Monica again about how I felt regarding my treatment and concerns. When I arrived yesterday, I greeted the black (hard face) front desk employee, and once again, I was ignored. I was only nine minutes late, and they supposedly allow a ten-minute grace period. (Ironically, there was another time I was exactly ten minutes late and still got turned away.) After about five minutes, the front desk employee (ugly hard face) went to the back and returned with another staff member who informed me that I needed to reschedule. I explained that my appointment was supposed to be at 2:30 p.m., not 1:30 p.m. The staff member then confirmed that my original 2:30 appointment had apparently been changed to 1:30 without my knowledge. The front desk employee (hard face) repeatedly told me I would have to reschedule. I calmly asked if I could at least receive an apology since I had never been informed about the change. Instead, she insisted that I had been told in person during my last visit and even claimed she remembered my "exact words." The problem is, those were not my words, and I do not even speak the way she claimed I did. I refused to take accountability for something I know did not happen. I asked again for a simple apology, and both employees remained silent. At that point, I decided I had tolerated enough disrespect and unprofessionalism. As I walked away, hard face suddenly asked if I wanted to reschedule, but by then I was done. Honestly, I cannot believe I stayed with Clearway Pain Solutions as long as I did. I only remained because I did not want the hassle of starting over elsewhere as a patient, but enough is enough.

made me go into excruciating withdrawal twice that left me suicidal . I would recommend otherwise…read morebut obviously certain patients matter more than others , and I'm not one of them. I had to be to be hospitalized. Happened twice once in 2017 and once in 2020. I cannot tell you the agony it put me through.

For some reason they cannot prescribe me medicines that I have had on for 7 years without coming in…read moreevery month. I moved out of town and they made me cry because they didn't know what they were doing. Furthermore, the main doctor, Rennie, prescribed me a medicine that was not discussed during our session. I had to look it up when I got home. These people do not know the hypicratic oath. They are bad doctors.

Dr Raj seemed great at first. However he did not care to…read morelisten to my concerns. Okay, you say I need a hip replacement.."what about the extreme pain in my Thigh"? He said you're not here for your leg, you're here for your hip. I said if the thigh pain is still there after surgery, then what? No response He gave me a referral for PT to go to before Surgery. I made appt and went, however I was told after they reviewed my multiple Chronic Issues that my problems were too severe to be treated with PT. So no Surgery, only getting worse. I feel completely unheard!

After my appointment several weeks ago...I have went through what I liked and didn't like about my…read morevisit. I feel Dr Raj is a very good Dr. However I don't feel he was good at answering concerns I had about Surgery. I have multiple "major concerns" with my spine. Also pelvic,leg/ thigh pain I was told might go away. I can't imagine going through Surgery and still having the leg pain. So I must make a tough decision. Thanks Dr Raj

I was sent to dr. Cavanaugh for lead placement for a spinal stimulator. He responded I was too fat…read morefor surgery. I get that I'm fat. But you don't need to be condescending and cold!

Dr. Cavanaugh is the most caring and hardworking doctor I have ever had. I broke my back in Italy…read moreand when I came back to the states, I knew I needed to see a doctor to help me. I talked to my primary care doc ( who I also love) and he called Dr. Cavanaugh. Before he even finished telling Cavanaugh about me, he was getting things in place to see me. Dr. Cavanaugh has a great bedside manner and is a greatly skilled surgeon. He repaired and straightened my back and did more for me than I imagined. He has a PA, Mina who is equally skilled and caring and both of them take their time to listen and answer all your questions and don't rush you out. In fact, his whole staff is just as dedicated, hard working, kind, and efficient. When we were in the waiting room, his staff brought around snacks and water. Who does that? To get a doctor who is so amazing can happen but to get a doctor and staff that are equally amazing is incredibly rare. I would not allow any other orthopedic surgeon touch my back. Dr. Cavanaugh and staff are my precious gems!

I have nothing to say but wonderful things. She is a doctor who truly cares got her patients. She…read moretakes her time and thououghly inestigates your symptoms. The folks at Smaldore Family Practice are tbe ultimate professionals. Thank you for proviving such wonderful Care!!!!

From the owner: Dr. Smaldore offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Bel Air. Similar to concierge medicine physicians, Dr. Smaldore is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.