Bottom class service from money hungry fools. Lisa was extremely unprofessional when calling my…read morefiance over $200 after 10 years of being a loyal paying customer they made bs excuses and dropped her as a patient right as her meds ran out and refused to help her or sympathize at all.

Very rude and unprofessional staff at this medical office. Definitely not the experience I…read moreexpected. This medical office needs better customer service.

Brian Richard Hornak, P.A. acted with extreme negligence when he allowed me to leave Patient First…read moreMontgomeryville on 1/30 with Zofran. I presented with GI issues, and despite being prescribed Venlafaxine, he never once alerted me to the risk of Seratonin Syndrome from taking Zofran and Venlafaxine. He acted with extreme arrogance when he told me it was in my paperwork to take home, when a nurse confirmed it was not in my paperwork. I have been going to Patient First for over a decade, and this is the first time I've encountered a clinician who is so incredibly arrogant and negligent. It is a shame, because the staff are otherwise okay. Brian Richard Hornak should be reeducated on alerting patients to drug interactions. His ego is walking away from the situation instead of rectifying it is not in line with Patient First's values.

All the doctors, nurses, and x-ray tech are very friendly. However, I came in with a very swollen…read moreright ankle that I had rolled a day before I went to patient first. The doctor told me it was bruised/minor sprained and that I should be back to running within a week. I rested for TWO weeks and the swelling barely went down. I still had a limp in my walk and I could barely do a light jog around my neighborhood as a D1 lacrosse athlete. Three weeks post going to patient first, I went to Rothman and the doctor said I had a grade 2 sprain with 2 partially torn ligaments in my ankle after resting for a total of THREE weeks, which was supposed to be "one". Although the staff is welcoming and friendly I'd suggest seeing a specialized doctor if you have the ability to.

If I can rate this place as a 0/5 stars, I would My mother…read morebroke her wrist so she went to this urgent care for the first time. They did the usual xrays and wrap to stabilize the wrist. Because the break is severe enough to needing surgery, my mom wanted to see an orthopedic specialist asap. My mom was going to go to Doylestown Hospital ED but someone from Tower Health supposedly told her that it would be POINTLESS to go because they would just do the same treatment as theirs. Instead, the provider referred her to Rothman Orthopedics located at Lankenau Medical Center, which is 1 HOUR AWAY at 3:30pm. HOWEVER, my mom did not leave urgent care until 3PM but supposedly they told my mom that as long as theres an appointment made, it will be okay. We rushed through heavy traffic. I assumed that my mother was aware of the office hours. We made it to Rothman around 4:15pm. The problem is that there were no doctors available because they closed at 4:30PM. While my mom is crying because of the intense pain, I called Tower Health for any other recs because their only recommendation was no good. The guy told me, "so what do you want me to say?" He could have at least said "go to the ED" and/or be EMPATHETIC to our situation. We could have avoided this whole shenanigans and hours of traveling by going to ED at the first place. The provider at Tower Health made poor recommendations -- the appointment that was arranged was impossible to make on time. My mother is not medical savvy so she took everything to what the people at Tower Health said to heart. I am a registered nurse so naturally I was appalled by how my mother told me happened . Showing empathy and compassion goes a LONG way to providing excellent patient care/experience. If I was the provider, I would have been realistic and even google the times the office is open. I think it is good practice to know the days/times the office is closed before making any urgent referrals. This would usually not bother me as much but because my mom was having 10/10 pain and walking around with a BROKEN WRIST, I can think of so many different ways her experience could have been and how they communicated to her. I would NOT recommend this place.

Rarely take the time to write reviews, so here goes everything: In a time when accessing personal…read morehealthcare has become akin to a naked and afraid TV challenge, fenced-off from us by COVID protocols, both guided and misunderstood, a true fearless provider still exists in this healthcare dystopia: Tower Health Care, Doylestown, PA My PCP of 25+ years wouldn't see me, even though I home tested negative, twice over 7 days and said I know this is bronchitis, please can you call-in an antibiotic which they have done several times before over my tenure there, sorry nope. I was getting a little nervous at this point and feeling a bit panicked about getting help. I decided to take a chance and left a very long line outside in the freezing cold of another urgent care waiting for number and drove up to Tower Health to see how they were dealing with rapid testing. Immediately met an intake person (I didn't catch her name, sorry) said only PCR (which I didn't care, just wanted to see a doctor) and then later called me, as I waited in my warm car, (30 mins, and I know I would still be outside at the other urgent care waiting for only a number, and said the words I needed to hear: "You're up bud"! I have to say I felt a sense of relief, silly I know, but when you feel like you are coughing up your lungs and having difficulty breathing, and it's NOT COVID!, you begin to feel a little claustrophobic. From the intake person, to Mandy (nurse) and Sima Assefi, MD, I felt like I was surrounded by the "A" Team! Professionals each one, efficient, direct, fast, and personable to me the entire time. Made me feel like I was the only patient in the office, which of course I wasn't. Mandy walked me back, took my vitals and history, determined an initial course of action with Dr. Assefi, and done. Dr. Assefi then immediately swooped in, diagnosed me as having guess what? Bronchitis. Only by now it was pretty bad, worst case I've ever had, she immediately took aggressive action. Mandy put me on a Nebulizer for about 5-7 mins, Dr. Assefi came back in, listened to my lungs again and announced now I hear your lungs fully expanding! WOW! She gave me not just the one antibiotic prescription but two other drugs to get this kicked out of me, fast! I've been around healthcare a long-time, as in an - olderfart. Both as a patient and professionally. Used to fly medevac helicopters back in the day with a flight nurse and paramedic on board. Those folks know time is of the essence every time they climbed aboard. This Tower Health team reminded me of those flight nurses and paramedics, fast, efficient, really knew their medical stuff! An "A" Team! You folks are pretty amazing! Thank you!!

Went here for an xray. The wellness center isn't very large and they haven't changed it much since…read morethe health center / gym portion closed. They also haven't updated some of the signage after Penn's acquisition. The xray center is on the second floor they have a desk for someone to collect your paperwork before they take it to the office staff. You then sit and wait for them to call you to fill out the paperwork at the cubicle rather than waiting at the desk. It was very quick and fast and I got my xray done and the results back within 24 hours. The only thing is the parking lot / landscaping needs a lot of TLC - lots of crumbling pavements etc. Overall I much prefer here compared to the hospital.

Reception is not friendly or professional. Been here many times. Keeps getting worse. Better off…read moregong to Doylestown hospital.

Always a great experience, even though it means you are getting a needle lol! Efficient and so…read morewell run! Today I had Constantine for routine blood work, and Sue stopped in to say Hello. How many can seriously say that they actually have FUN giving blood? This is the only place I will go for myself and family as we always leave with a smile on our Faces!

I've been here a few times and have had a 5 star experience each visit. I haven't waited more than…read morea few minutes. Techs are friendly and more importantly, quick! If for some reason this facility isn't available go to Warrington-experience is exactly the same. Avoid Richboro and Doylestown offices - they are understaffed so wait times are ridiculously long and techs are not as friendly.