Our dogs stayed at Sweet Paws from 5/22-5/31/2026. When I picked them up their beds were covered in…read moredry urine (not a fresh accident) which is not common behavior for them. Their nails which I paid to be trimmed were still very long and they appeared to be highly stressed. The treats we sent for them were also untouched. I contacted Sweet paws the next day to get a better understanding of what happened. When speaking with their staff I was informed that my dogs nails were cut with a dull dremel and they just got a new one if I wanted to bring them back "for free" and also that they urinated their beds nightly. Being that this is highly unusual behavior I asked for more information on their bathroom schedule and was told the last opportunity they are given to use the washroom is between 530-6pm and then everyone leaves for the night and doesn't return until 6am. They informed me they know this is a long time and are trying to get more staff to stay later which does nothing for my dogs that spent 9 nights alone for 12 hours without the opportunity to use the washroom or be cared for. This is cruel and neglectful at the very least. It is widely known that dogs should not be left alone for 12 hours physiologically and mentally, being that your business is caring for animals, you should absolutely know better and to chose to run your business this way is negligent. Update: I spoke with Terry who manages Sweet Paws along with several other facilities but typically lives out of state. I was informed this is industry standard for dogs to be left extended periods of time without the opportunity to use the washroom, and that other facilities are not likely not being truthful if they say otherwise. Terry was misinformed about my dog's neutered status and suggested that not being neutered is the reason for their accidents (both of my dogs are neutered and have been since I adopted them). Heavy focus of the conversation was "educating" me on what the norm is for boarding facilities since my dogs have never boarded before despite having explained I have family who have a history of working in the business for many years. Terry suggested that I never board my dogs again anywhere. When I would repeat back information that was told to me I was told I was twisting their words instead of highlighting issues in the information that was being told to me. For example, I was told word for word that they don't have staff later because in the past staff that stayed later did nothing. When I replied that is an internal management issue and should not fall on the customer or pets, I was told I was twisting her words. In the end Terry did say she would bring this concern to the owners and see how they could improve but it's hard to believe since I was told over and over that this is the standard and I should not have expected more. What I hoped for was an honest apology and understanding that this is not okay. What I received was an apology quickly followed up by excuses and repeatedly told "this is the norm" Terry encouraged me to not beat myself up and to be grateful they are okay because some facilities lose the dogs in their care. So you can take information as their bottom line. At the end of the day, if you get your dog back that should be enough.

Have been bringing my dog here for years and loved it. But now with their new policy of not…read moreincluding play time in the boarding price, I'm not so sure. Unless you pay extra for daycare they only get out of their cages for 10-15 minute potty breaks and only if it's a nice day.

We've used The Pet's Home several times to board Peanut our PooChi and have been very pleased with…read moretheir services! They update us daily and even send pictures. Laura Mae is so sweet and understanding. I'm happy to recommend them!

Bait and switch at its finest. I've had my dogs there twice, which is two times too many. I should…read morehave learned my lesson the first time when I was quoted one price and paid another 2 days later at pick-up. This time, I asked for one night and a bath/cut, quoted at $325 and charged $576. My directions were to cut the dogs as short as the groomer was comfortable with, knowing that my Australian Shepherds are double coat dogs and every groomer I've taken them too refuses to go any shorter than 2". They shaved my dogs down to the skin, and then sent a picture asking if they took off enough....as if I'm able to say "please put some back on". They fought with me every step of the way and lie about their service and pricing. I'd be amazed if they were actually licensed to groom dogs. They are rude, insulting, and refuse to apologize for any of their absurd actions. For the safety of all pets in the area, they should close shop and find something new to do. 1 star because I can't put 0.

I would NEVER recommend this place. We're traveling and needed a kennel for our pups. They're super…read moremisleading with their prices and we even got our pups groomed but they stunk when we picked them up. This place is more like a "day care" rather than an overnight kennel so beware if you're going to be using them. Owner even admitted to making a mistake on her advertising and still didn't correct her mistake. She has horrible business practices and they probably aren't good with animals if they treat humans horribly. Stay away and buyer beware.

We've been members since 2016 and up until last week have had good experiences. Our dog ingested…read moremultiple pieces of a TNK toy in which exploratory surgery was needed to determine all foreign body was no longer a threat. TNK reminded us that we didn't specify the type of foreign body in his chart and that they are not responsible for medical-related foreign body complications. We trusted the staff to care for our dog while we were away and it costed us over $2000 to which TNK declined to cover.

Chris, I wanted to tell you I really appreciated the care you and your team gave Jasper. The…read morepictures and videos were great! It helped me know he was being loved and cared for! You provide a wonderful service and I wish you continued success!!!

So so grateful for Chris!!!! She's kind, flexible and takes such good care of your babies while you…read moreare away. I am so grateful to have found her and I highly recommend her, you can rest, assured, your baby will be well taken care of!! - Namita

Always a great experience at Happy Puppy - we've been bringing our dog there for a few years now…read more My dog is always super excited to go, and falls asleep in the car on the way home - he's so tuckered out from playing. The owner, Kevin, and everyone who works there is extremely nice, and easy to deal with - it's always a pleasure. Highly recommend!!!

I love taking my pup Val to Happy Puppy!!! The team there is so kind, and I can tell they really…read morelove their jobs and I know my fur baby is in safe hands when she's there. Can't recommend it enough!!!

I've been taking my Isis girl to Dog Dayze for over 6 years now. The staff is always friendly and…read morethey absolutely love my girl. They provide report card regularly and keep me informed of how Isis is doing. I can't recommend Dog Dayze enough!

I wouldn't recommend dogdayze unfortunately. Staff are Really, Really lethargic & grumpy & frankly…read morelazy. I was hesitant to bring my dog here, especially after reading a particularly horrifying review (see one left by CristinaChee on GoogleReviews 2mo ago! She was Totally Right- and the fact that nothing has changed is Very Alarming). The employees just don't seem to care (other than charging you ridiculous fees for simple tasks that they may or may not actually do, e.g., you will book/pay for a nature walk but they will be slow to (or never) post or send photos of actually doing it, really cranky/bad attitudes when you dare to ask too!). They are seriously THE most unhappy looking bunch of people to work at a doggydaycare, it's pretty shocking and pathetic. No one says hello or greets the dogs in a friendly way- and similar to what Cristina described if something goes wrong, NO ONE will contact you!!! They are surly and defiant (and again LAZY) and will lie to your face, zero apology whatsoever. The woman who claims to be the manager is terrible- not friendly at all, comes across as super grumpy, and is on a power trip, verrrry arrogant. I've asked her to contact me about an issue, no phonecall or email reply at all. As they say, crap flows from above- so once you meet her, you are no longer surprised that her workers are similar to her and really, really bad! I really hope there is someone above her/an owner who can actually effect real positive change/replace her and/or them. It's a shame because the daycare's activities sound good online (what attracted me initially) but they're ill equipped and don't do a good job implementing them- like for a costume day they have no props etc on hand (what dog daycare has no fun props/makes zero effort) and when painting while some dogs might have 3 pawprints on their final artwork, another might have half a print, because again the workers are lazy as all get out. Mind you you're paying like $30 dollars EACH for all of this, walks, lick plates, etc.- the LEAST these jokers could do is complete these BEYOND SIMPLISTIC tasks & take care of our beloved pets while doing so. They seem to think they can get away with the "I seem young so it's okay nowadays to be lazy and attitude-y" - umm, think again? We customers don't have to put up w/ it! And fortunately there are PLENTY of other pet daycares that actually care and don't gouge you price-wise. Try and give a darn and care and DO BETTER. (Please note: owner didn't address any of the issues that were brought up in this just defensive reply sigh, includes one I brought up inperson, fact of the matter is staff/manager did NOT have decency to even reach out to me about problems including damage to item my dog went to daycare with, I specifically asked for someone to ring me, no one did even after 2weeks, that's what I realized I had been hoodwinked- everything mentioned true. There is no point communicating to staff FYI, they again Do Not Respond, so bizarre, never experienced that before- totally unprofessional and not the way ones runs a business. And there are most definitely others w/ similar experiences to mine, again please reference earlier mentioned Google review(s), there is absolutely no defense whatsoever to what happened & clearly no changes have transpired since that horrible experience yikes, no apologies given either, just arrogance and lack of acknowledgement of clear problems, so obviously no fixes set up (if you have a camera at frontdesk, review the footage, the staff are NOT nice, NOT friendly, it is a fact- we humans and animals deserve better.)-take care.

From setting appointments, front desk receiving service, appointment reminders, grooming my…read moreshmedium dog, the whole team is great! I don't ask for perfection, I ask for service and kindness and they deliver. My first appointment I was nervous for my dog as he was nervous from a different groomer. Paws in time was great with communication and treatment. Thank you P.I.T. See you next visit.

From the story and documentation we are seeing over at NextDoor, I will never let my babies…read moreanywhere near Paws In Time West Chicago. Incompetent negligence killed a sweet fur baby. and anecdotal stories are being related over a long history of problems. https://nextdoor.com/p/xrGqdyBtDhRW?view=detail&init_source=search&query=mauledhttps://nextdoor.com/p/xrGqdyBtDhRW?view=detail&init_source=search&query=mauled

Our little girl lives going here! She just walks right in and seems at home. The staff has been…read morenothing but great. Pricing is very reasonable compared to other places we've tried. Give them a try!

Such an amazing and incredible environment and service. For those who love their Canine family…read moremembers and want them to have some fun while you are at work, going out with friends, running errands, ect. They always maintain a clean and safe environment and give the pups a wonderful day. They keep all the pups safe and sound. I absolutely recommend this place to anyone that has a pooch. Also, whoever needs to have some of their own time (dogs require constant parenting). If you live in the surrounding area and want a dog day care, use them!!