TLDR: Excel put us in a pickle, JDP came out after hours and went the extra mile to get our power restored.
We had a tree branch fall on our overhead power line running to our electric meter, bending the mast and popping the meter off the wall. We called excel when the issue happened, and it took them a month (and multiple phone calls) to get a person to come look at it. They came out on a Friday at 4 pm, declared our meter a fire hazard, dropped our power line, and told us that an electrician needed to repair the conduit/meter before they would restore power. I called several companies who couldn't do it (understandably) but JDP sent their on call guy. He was there for several hours completing the work, and even talked with Excel on the phone advocating for us. Our power was restored at 10 pm, in no small part due to JDPs commitment. read more