Very very helpful! Had an issue with a pipe below the basement floor. Went the extra mile to try…read moreand locate where the pipe ran so I could jackhammer!

Typical story, drain backed up in our laundry room and our basement shower so of course we hopped…read moreon Google to see who could solve the problem. Roto-Rooter is all I'd ever heard of but mostly because of their commercials, not reviews. Looking at some online experiences, people were estimating $300-$400, my jaw dropped! Instead, I first called a local company who didn't give me the time of day and was very rude so I decided against them as well. (A little side note here, I can't stand when you tell someone that you just want an estimate and when they give you one, and you say, "I'm gonna call around and get some more, thank you" they go on the defensive and start bashing every other company in town. To me, that's just childish; tell me what sets you apart from other companies in the area and be dignified about it.) Ok, back on point now... I called A-1 a little past 10:00pm and the man I spoke to (I wish I remembered his name because he was great) gave me an estimate and explained what he thought might be the issue. He answered all my questions and said he could have someone out at 8:15am the next morning. I was surprised because the last place couldn't even get me in the next day. Morning came and Tyler from A-1 showed up on time, assessed the situation and within 5 minutes, was laying down drop cloth and rolling in his machine. About an hour later, he was done and now everything drains correctly. The best part, the price I was quoted, was the price I paid! I won't give specifics, but let's say it was probably a little less than half of what I would've paid with Roto-Rooter. Bottom line, a great local company that knows how to talk to customers on the phone, show up on time, and get the job done at the price that was quoted.

My water heater went out, and they came out the same day I called and got a new one installed…read morequickly and without issues. Removed the old one, cleaned up, no muss no fuss.

We appreciate the always quick and courteous response! They always go over and above and their…read moreprices are always fair. Highly recommend!

Very friendly and hard workers! Would highly recommend for any plumbing repair you need. Kolby N is…read morethe best and got the job done quickly!

Skooter was great! He was very helpful and friendly with diagnosing the problem with my water…read moreheater and explained how/why it happened. He was prompt with his service, communicated throughout, and went the extra mile to keep the costs as low as possible. Great service! Thanks, Skooter!

I would give them a zero if I could. I was trying to set up getting an instant filtered hot water…read moresystem for the kitchen sink. I called a few plumbers trying to get a bid to know how much it would cost. I traded a few calls with Legacy and was given a bid of 300-500 dollars to install a non RO system. John the service manager gave that number. To be specific they would need to come out and look at it which would cost 60.00 but would be taken off the price once they installed it. The young, seemingly inexperienced plumber met me and looked at the sink (in a new home with plug ins available as well as plenty of space). He looked at it for about 5 minutes and had no idea what to do then went to his truck to call John. He came back about 40 minutes later and the bid was 2200.00 if they provided the system and 800.00 if we provided it. Then added the two together so the bid was 3000.00. I made it clear that I would not have scheduled them to come out if it wasn't going to be in the 300-500 range. I spoke to both the person who gave me the bid and John who authorized the bid and both remembered and validated that they had given me those numbers and Hohn did not tell me there were any reasons/complications for it to have gone up so high. He also still insisted on collecting the 60.00 and told me they couldn't give me an itemized bid because they don't do that when I requested one. In the end I got it installed by another plumber for 325.00 which was the low end of Legacy's original bid. I may only be out $60.00 but their unethical and unprofessional practices really made me feel taken advantage of. We were looking for a plumber that we could use for other projects and trust is one of the top things I need in anyone who I deal with and I was hugely disappointed. I also spoke with John on more than one occasion and gave him the opportunity to make this right and he did not.

Way overpriced to replace electric hot water heater. I felt like we were taken advantaged of,…read morerealized after. I Will never use them again. Do not recommend. Shop around first.

Requested a mixing valve in shower. I was charged $500.00plus. I have changed mixing valves in…read moremy home in AZ, and it takes less than one hour. Leon Bjerke, Fargo. One Star.

Right on time, friendly and a solid work ethic. And, they don't treat you like you're just another…read morecustomer. I'd hire these guys every time!!

Very easy to get ahold of and make an appointment with. We were willing to wait and he insisted on…read morecoming out at our convenience. Even looked at another issue we were having but wasn't worried about at the time since I wasn't even thinking of it. Bifrost is our go to plumber now.

When our upstairs bathroom started leaking into the kitchen we contacted BiFrost. Quick to respond…read moreand willing to come out to our country hone (which tends to be an issue for most service providers). He knew exactly what the problem was and gave me options to get it fixed. Since we had to tear open part of the floor we decided to replace the tub drain, toilet, and sink/vanity. BiFrost did such an outstanding job we called back for the downstairs bathroom redo as well. We are customers for life!

We have been using Laney's for the last several years. We…read morehave always been very satisfied with their service. Matt was very friendly, professional and answered any questions I had. Was very fast. I appreciate your services. I also appreciate the call before, letting me know when you will be coming. Please keep me on your list for a furnace check for next year. Thank-you, Marilyn Hedland

First off, we understand that it has been extremely hot and companies are very busy right now…read more We were given a service window of noon to 5pm and told we would receive a 20-minute arrival notice. My husband took time off work as he works an hour away. Unfortunately, no technician arrived. The next morning, he called and was assured that someone would be there at 4pm that day. He took additional time off work. He called at 4:30, he was told we were the next stop after the technician finished the current job. Again, no one showed up. He contacted a competitor who was able to schedule us for the next day with an exact appointment time. One thing that stood out was that every time he called, he spoke with a different person. I'm not sure what is happening with the dispatch/office processes, but the service seemed disorganized with no regard to customer service or managing expectation.

I've been working with Thoreson Plumbing for many years & they are always great. Big jobs, small…read morejobs & everything in between, they give you best in town expertise, great service and honest, straight forward communication.

From the owner: Thoreson Plumbing, Inc., has been providing plumbing services to its homeowners for over 40 years…read more Our customers trust us for all of their installation, repair, and replacement needs including faucets, sinks, toilets, showers and tubs, disposers, water heaters, and sump pumps. If you purchase a product through us, we will provide a one year warranty on our services to guarantee our work is done correctly the first time. Contact us today for more information!