I went a few times but what made me decide to write a review was my experience through a WVU Career Services Event. Essentially, the store was opened to students who could peruse the store and get in on discounts and sales. I can't fault everything that happened to be just JCP's fault, as WVU had issues with transport and organization, but it was very disorganized and the sales weren't entirely clear.
However, the WVU volunteers were very helpful to my experience and the ladies at the Sephora station, who were actually from another location, were fantastic. In turn, the JCP employee's were short and rude with me and other student. For example, I was in line at the waiting room with fellow students and over the winter break a family member had gotten me a JCP gift card that was purchased at the location in Parkersburg WV at the Sephora. Basically, it's a JCP giftcard but as black in white stripes and can be used at any JCP location (but not sephoras like the design would indicate). An employee, who I suppose was eavesdropping, interrupts me and asks to see my card and upon looking at the front snaps that there is no Sephora (which, I knew) and that I could not use it there. I told her that according to the terms on the back I could and then she took it from me and read it over before huffing and giving it back.
Another employee at checkout also treated me like a child when I asked for clarification about a sign. After that, I put the item I was going to buy because I didn't appreciate being treated like an idiot.
Overall, the JCP employees didn't seem at all happy that there store was inhabited by more than 3 people at one time for an extended period of time and I even overheard one worker complain heatedly to what I guess is her manager about how much trouble the event was.
During my other visits the store were lackluster at best. Most times, I can't even seem to find an employee unless I stand at the checkout. Business also seems to be pretty dead so I guess they don't need a lot of staff.
I will not be supporting this JC Penney in the future and I wouldn't recommend it unless you enjoy being ignored or treated like a burden read more
