The store manager has a horrible attitude. One of the store associates could do a better job at managing. The staff is fairly decent, if you can find one, while the store manager needs to take a how to keep your hormones from clouding your judgement class. She is mean, hard to deal with, and evasive when you ask her questions. Employees could be heard whispering disdain for her. She throws her weight on top of people and acts like her job is indispensable. I will not be shopping at this store anymore as she gives JCPenney a bad name. When you treat your employees and customers the same way, there's a problem with your management. read more

Web site very easy to find what you are looking for. Found a dress on sale for a wedding

Always a good place to check out whether I'm looking for some clothes, bedding, or something else. On my most recent trip, we were looking for a new comforter set. We had already checked out some of the selection online (literally thousands of options) and we heard that there was a 50% off all bedding sale. So we decided to see if they had a set that we liked, near us in stores. They had a whole bunch of different options but things seemed pretty picked over and couldn't find one that we had seen online and really liked. But our trip wasn't wasted because we decided to see what else was on sale around the store. We noticed that they had some nice suits on sale and decided to buy a couple because the sale and coupon we had was a really good deal. (We also had been looking for new suits for awhile now) When we got home we went online and purchased one of the sets we like. Hopefully it'll be just as good as it looked online! read more

JCPenney - That suit though....so nice! - Department Stores Near Me - Moore, Oklahoma

Still some really good deals to be had but employees seem to hate their jobs here. Couldn't even get the cashier to make eye contact or speak to me hardly. I hate it when I'm giving them my business but im the one saying thank you! And he just kind of grunted back at me lol read more

I love JCP but the one in Moore is lacking in baby clothes. I get coupons and told I get points but the coupons rarely if ever work and even though I have spent thousands I never have any points to use. Just frustrating. But I've been going to this store chain most my life and would hate to see it go. read more

This is a review of the portrait studio inside of this JCPenney, because quite frankly I love the rest of the store. I had Christmas portraits made of my 3 month old there almost a month ago, and I should have known then to just go elsewhere. We showed up to our scheduled appointment about 10 minutes early and were told they were really busy and it would be a few minutes. I could understand that, it's hard to get small children to cooperate all the time and stay on a schedule BUT after waiting for 30 more minutes and then another lady showed up with her child an hour late for her appointment was able to have her photos made before me, I started to get a little irritated. So, after what seemed like a Dr.'s visit waiting period (about an hour and a half) we had my kid's Christmas photos made. They were okay looking pictures. We ordered some greeting cards and the whole picture CD and a few other sheets of photos. When it was the day for me to go pick up the pictures at the store (they couldn't apparently just be delivered to my home address) only a few of the pictures were in. I wasn't called and told they weren't in... NOOOO I had to make a little trip down there to find out myself. I live about 40 minutes away in Norman if you were wondering. Once the cards FINALLY came in, I had to make yet another trip to pick them up. Then something even worse happened. About halfway through the stack of cards, there was purple something printed all over them. They were ruined. And not cheap. I called the portrait studio, was told there was no manager for me to talk to about how I could get new ones in time for the holidays, and was only offered that if I bring the damaged cards back up there they would give me a free sheet the next time I came in. I promptly told the girl I wouldn't be making another trip to that studio, so that was unacceptable. If you need anything done within a month and a half time frame, or enjoy being treated fairly or politely I would suggest going elsewhere. read more

This is a review for the Sephora inside JcPenney: ------------------------------------------------------------------- It is unfortunate that this is the closest Sephora to Norman (where my family lives), because otherwise I would never go there! My sister and I came in to Sephora the other day, and the sales associates were RUDE and unhelpful. One of them even unboxed the item I was going to buy before I could buy it to "show me" what it looked like, though what I wanted was to be able to test the item (and their tester was either gone or stolen). Apparently they are not allowed to mark out items to use as testers, which seems fishy to me because I used to work in the beauty retail industry and I know that retailers are ALWAYS marking items off to use as testers to encourage people to buy the item. Anyway, regardless, I was not impressed with the sales associate at all. Then when my sister and I went to go buy our items, the girl ringing us up was ignoring us and talking to the other sales associate. She forgot to ask if I was a Sephora card member (which I am) and when I finally inquired about it, she said it was "too late" and I'd have to call a 1-800 # to add my points in from the transaction. SERIOUSLY?! I am pretty appalled at the service I had at Sephora inside this JcPenney location, and would not recommend visiting this particular Sephora if you value good customer service. I will not be back. Luckily I live in CA, so I am rarely in the area... But this was my second visit to the store, and definitely my last. I'll hit one in OKC if I'm desperate... read more

The store itself is very nice and clean. However the staff is awful. Specially the sephora staff! They know NOTHING about make up or proper customer service. Very unfriendly and very pretentious. Its very unfortunate because that is the only location near me right now. Thank goodness for online shopping. I will be going to that location soon for foundation samples since I cant get them online and im dreading every minute of it. read more

Totally annoyed!! You have to hunt for fitting rooms, rest rooms, AND employees!! The layout is horrible so I'm taking my money elsewhere...GRRRR!!! read more

Hands down absolute best customer service from any JC Penny photo studio we've ever been to! They were awesome with the kiddos and super patient! Excellent customer service from start to finish! We will definitely be back! A+ read more

I stood in the jewelry section looking at stuff and pacing between cabinets, without once being asked if I wanted to look at something. There was a long line up front do you the coronavirus situation. Therefore everyone kept coming back here to check out with there shoes and clothing. The customer service in this department absolutely sucks. Hopefully they get this fixed or I'm gonna have to go to Kohl's or elsewhere from here on. read more

Love this Sephora ! Ladies are always so sweet and helpful and with so many products to choose from why shop anywhere else for make up?

Absolutely the worst JC Penney we have ever been to and we won't be back. No wonder things aren't good here. The ladies in the order pick up dept were cranky and the whole store is incredibly unorganized. We found a kitchen aid food processor that was out on clearance but no box and no blades! The mgr threw them away. At that point, we couldn't find anyone to help us and what we had in our basket to buy, we just put back. Very sad and I sure wish they'd figure it out! read more

Always good service. The store is organized and staff helpful. Great deals with coupons.

I love it here. I know that the store, and especially Sephora, is always understaffed. It's frustrating for them. I do think that the Sephora employees, especially the full time ones, should be properly trained in all products...or at least know a few key ones to recommend for common concerns. I'm always able to find exactly what I need, whether it's a comfy tee shirt, faux leather pants or a nice dress..I never have trouble finding associates to help me and love that they don't hound me. The customer service is always nice if I make a return and the cashiers always asks if I have a coupon..sometimes i would forget to use it if not. read more

Possibly the worst customer service I've ever received! I tried to ask for help and no one wanted to help me. There were several items without a ticket on them so I would ask if they could find the price for me and one of the woman in the sales department had told me that I needed to find a similar item for the cashier. I did just that, but the cashier told me that it may not be the same price. I had to sit there for 45 minutes so she can find the item online herself and to give me that price. I was so annoyed. After that, I came back because I forgot one more item to buy, and this woman in the sales department seemed to be in her own world and not understanding of what I was wanting. I would ask her and she would give me response like "I don't know find out yourself." She was so rude and I finally found a 'lead expert' and I couldn't understand her very well, but when she spoke more clearly she had pretty much said I should ask the sales associate fashion questions instead of where something is. What?! If I don't know anything in your store, shouldn't I ask? Isn't that what associates do? I'd give this store a 0 if I could. Ontop of that, it was so not put together. The womans department was filthy with clothes scattered and unorganized. They either need new staff or more help. read more