I don't know where to begin. Don't go here for a haircut. Both of my boys needed haircuts, and this is where I brought my daughter for her first haircut a few years ago when we first moved to Denver. So I called to make a appointment for my boys.
Firstly, they have 3 levels of hair stylists, which I thought was weird. For a boys haircut, they range from $14 to $25. Seeing as we're on a tight budget, I booked two lower tiered appointments on a morning that I knew my daughter would be in school so I wouldn't have to entertain so many kids while getting each boy their new do.
I show up to our appt on time, right when the store opens its doors. I check in and the nice young woman behind the counter (really wish I got her name because she did the best she could), told me she'd let my stylist know we were here and that she'd come out to get us shortly. 15 minutes later, my 3 year old and 1 1/2 year old are already getting antsy. She comes over and tells me that my stylist isn't there yet and isn't answering her phone, so she'd like to make it up to us somehow. I overheard her talking to her manager on the phone that this was also not the first time this stylist has done this. They agreed to offering me 50% off.
I'm thinking wtf. Why make an appt? Why keep someone on staff who consistently doesn't show up on time?
If I wanted my boys cuts at this time, there were 2 option. Option 1 was a same-level stylist; option 2 was a "Master" stylist for $25 (with an additional 50% off). I picked option 1 first. The stylist comes out and says she doesn't do kids haircuts. Wtf.
So I settled on an appt at 3:30 with a "Master" stylist that same day, which means I'd be there with my daughter (which I was trying to avoid). Already steaming, I came back and luckily my husband came home from work early so it was just the boys and I again. This time there was a different young woman at the front desk, but she seemed to know who I was when I walked in. I checked in and didn't wait long before Kim came out and called us back.
We get to her station and she hadn't cleaned up the hair from the previous person yet, so we watched as she did that. Then she started on the baby, and everything was going smoothly. I showed her a picture of what I wanted both boys to have and even though she didn't get there, the cut looked okay enough. He's a baby, after all. It was the 3 year old I was more focused on the style for since he picked it out himself.
So now my 3 year old sits in the chair and she starts with the clippers. As she was finishing up, I wanted more of a cut on the side, and when she went to use the clippers again, she had forgotten to put the guard on.
SHE BUZZED THE SIDE OF MY SON'S HEAD WITH A ZERO! This is a "MASTER" stylist we're talking about here. If I wasn't getting 50% off that cut would have been $25!
She looks at me and says "oh no, I forgot to put the guard on! Is that okay?" Umm, no. No it's not okay. But now it's going to have to be, isn't it?
She evened out his hair, I paid and we left. I couldn't speak I was so angry! It's taken me over a week to put this review together without the initial f-bombs I had strategically placed.
Don't. Go. Here. Take your business elsewhere. It's worth the extra cost at a different salon to get someone who knows what they're doing with hair. I now have to take both my boys to another salon to fix this mess, but I need to let it grow out a little bit. Ridiculous. read more