I demand that the store surveillance footage be reviewed…read more With homecoming approaching, my daughter and I set out to look for a dress in the mall yesterday. She heard from her friends about Windsor, a totally unfamiliar name to us, and although with comments of poor customer service going around, we decided to check it out. It wouldn't hurt, right? We went in the store, and right away we saw girls from the same school also there looking for homecoming dresses. I had a pleasant conversation with another customer while waiting outside the fitting room. My daughter finally decided on one particular dress (Isabella Lace-Up Back Skater Dress) but that one was not in the best condition likely from being tried on numerous times. Unfortunately it was the only one available in the store. A girl working there told us they could order one for us, but she didn't know how yet. We were directed to talk to another girl about ordering. After waiting for a while for the other girl, she came out from the back room. I approached her with an "Excuse me," and, wait a minute, did I see a look of "why are you bothering me" on her face? "That can't be it. She is probably just busy," I thought to myself. She said yeah she could order for us and WALKED AWAY, continuing on with her important task. A quick response of "I'll be there with you in a couple minutes" would have been nice by the way. Here's the climax or more suitable of what went downhill from there: while patiently waiting for her to slowly finish what she was doing so she could help us, my daughter and I browsed the racks and shelves NEXT TO (I) and feet away IN FRONT OF (my daughter) the checkout counter. All of a sudden, she turned around and yelled: "You can't go back there!" My daughter and I looked at each other, puzzled, "Back where?" I asked. No answer. After a moment, I figured she probably meant the counter/cash register. Trying to assure her that we were not anywhere near it, I walked up to her and quickly explained. She stared at me and said nothing. FINALLY she came back to the counter, and I explained again where we were--not near, and definitely not behind the counter. Her response was a nonchalant "ok." Then she asked if we wanted to order. I decided right at the very last 0.5 second on "no." Her response was an abrupt "ok," accompanied with another nonchalant look. Before we left the store, I did get her name, KIM. As we were walking towards the door, I could see her cracking jokes with that other girl, likely about us. We then went to Macy's and bought our dress. It was quite a bit more money, but a good experience and my sanity was well worth the extra cost! I demand that the store surveillance footage be reviewed. The incident happened between around 15:30-16:00 on Thursday, September 16, 2021 at the Meridian Mall (Michigan) location. I will not be buying anything from Windsor, ever. Our very first visit was going to be our last. In addition, I want people to know about my first-hand experience. The bad reputation of poor customer service of Windsor is not a rumor. Our choice (of not giving them the business) is our voice and power as customers. I hope that, above all, we were not treated that way because we were wearing masks (Kim was not) and/or that we were minority. In the end, it did hurt. The fun of going dress-shopping was hurt. The belief in the existence of basic customer service in a fad fashion store was hurt.

Jamie was amazing at helping me find a couple dresses. I was about to give up and she saw me…read morefrustrated and came right over and picked out options and I ended up buying both options. Great customer service!! Mah gurl

Haven was amazing and she was so so sweet! Loved her! From complimenting my purse and name to…read moredelivering amazing customer service! Love this bath and body works they have the sweetest workers!

This store can be so overwhelming with all the options lol, the staff was so helpful in finding the…read morescent I like and also got a yummy free cookie this day

The entire staffing team is friendly and helpful. If you have any questions or concerns about…read moreanything, they will find the information and guide you to the location, and then assist you in using the product. This store has been updated with its new in-house design, which is the best I have ever seen. Looks like a new building , a problem with the parking lot, can't walk without dodging the uneven asphalt and the holes, pushing the cart is very difficult. I have lived in Mason for 53 years. Thanks for staying in Mason. Mike

I don't make it a habit to post bad reviews... But it was tempting with this store…read more.. I gave 3 stars based on the fantastic merchandise selection they have there... And I would give them 5 stars if only the staff I encountered hadn't been so abdolutely awful... I encountered 4 different employees , all in their 20's I would say... And all of them acted totally put out and bothered by my presence... I was shocked. One gave flat out mis information about a product... The others acted put out by my even being there... Wow! There's a lot of choices in this area for this kind of products... I will return once to this store and see if I get a better experience... I hope I do! If not... Best of luck to ya...

Best experience at a store I have ever had! Krista (their store manager) is absolutely FANTASTIC…read more She helped me find a suit quickly and easily during a very stressful time. We met SEVERAL times to get the jacket and the skirt just right so that after I was done interviewing I could love them as separates and together. She went above and beyond her job description to help me from steaming my suit to giving me her true honest opinion (which is a rarity when it comes to commission shopping). Best JCrew I have ever been to! Keep up the GREAT work.

This is a cute little boutique store located in the downtown of East Lansing. They have some very…read morecute clothes. However, be warned they are not cheap! If you are looking for affordable and cute clothing I would say to go to another store. However, some of their jewelry and headbands are pretty cheap. I got a few headbands for about 4.00 bucks.

Nice boutique, comparable to some of the indie shopping in SF! The clothes are cute, with really…read morenice accessories as well. The ladies were really friendly and helpful as well. The tops ranged from $20-30, with some on sale less than $20, so I'd say they were actually pretty affordable. I'll probably be coming back here more when I finally make the move for school!

Stopped by to get help with picking shade of foundation. I Had hard time finding available person…read moreto help me. First clerk to help me, didn't seem very comfortable in finding correct shade. She then said she was on her way to break and turned me over to Brittany. Brittany was fabulous in finding correct shade. Next time, I will go back to the store on Saginaw.

ive been going to the ulta salon to see asantewa for over a year and shes been nothing but perfect!…read morewe've created vision boards for my hair and she truly has made me feel so confident. i love her!

I didn't really anticipate ending up at Dick's on Black Friday, but it was a pretty good…read moreexperience. It wasn't super busy, which was nice to not have to fight crowds. Nate was looking to try on some soccer shoes for sizing, and we were meeting my family for dinner at Mitchell's nearby, so we stopped in here for a bit. The store was bright, clean, and well-stocked. We were able to find an employee right away to help us pull sizes. The shoe selection was vast and had some sales going on. They had a huge wall of Stanleys which was so vibrant and colorful! I also noticed some really fun Lions gear. The parking lot is large, but it was quite busy, so you may have to park a little further out and walk a bit.

This is a good branch, well stocked and clean, and SUPER nice and helpful staff…read more All I needed was hand warmers but I'd be back for more.