What a fantastic portrait studio experience! After deciding to buy into the ads from JcPenney on the clock app, I figured that my little family and I could see how a session went there before paying double for a local shoot. Getting an appointment online was incredibly easy and they even offer some great deals along with multiple backgrounds and even props. I haven't been to JcPenney since I was a child but this one wasn't any different. The store was huge, clean and packed with different holiday decor and gifts alike. When we entered, we had no clue where to go and this nice woman was at the front of the store assisting anyone who walked in and she guided us to the studio. The studio itself is soooo small! But I can't blame JcPenney, they probably didn't know that their photo sessions would go so crazy but, they have - time for more space. There were seats for about 6 people and our Doona stroller embarrassingly took up more foot space than expected. Business is definitely booming back there though! Despite our set appointment, we didn't actually get into our shoot until an hour later because there was so much traffic. Honestly, that wasn't ideal but we totally understood because when we got into our session with our 8month old - he showed out lol. Leaving us to take an extra 20+ minutes than most probably because we were feeding and bribing a baby to smile. Our photographer was AWESOME. He was incredibly patient, kind and did all he could to make our son smile. We left with a number of great pictures that we'll be able to share for years to come and with their special(s), we walked out paying a little over $100. Not bad at all, we'll be back to snap some shots in the studio again! read more

I've been coming to this JCPenney in Hiram for years, and it's one of those stores that feels like a steady part of the community. In fact, this is where I first signed up for my JCPenney credit card many years ago when I was just starting to build my credit. Over time, I've never had an issue with this location, which says a lot about their consistency. The store has moved things around over the years, and while I've noticed the clearance racks seem to shrink every time I visit (and I'm not a fan of the upcharge on XL clothing), the savings on their regular sales usually balance things out. There are always solid deals to be found if you take the time to browse, and the app plus the store card can help stack even more discounts. What I've always appreciated most is the staff. They're consistently friendly, quick at checkout, and always go out of their way to find extra savings. I also always get a warm welcome when I walk in and a thank you when I leave -- small gestures that make a big difference. The store is usually busy, but not overwhelming except around the holidays, and it still manages to feel well-run. For a chain retailer, this JCPenney has always delivered a dependable shopping experience, and I'll keep coming back. read more

Very clean. Very organized. Let's be honest. I've lived near Hiram for 6 years and didn't know this store was here. I was on a hunt for Paul Mitchel hair care products. Nice ladies in the salon helped me out. The store seemed nice. The people working there seemed attentive. I might circle back if I'm in need of some new cloths. read more

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This store is very busy all the time. So go early if you can. There is a Sephora inside, as well as a hair salon. They have a great selection for big and tall men, lots of really great dresses and work clothes for women. I especially like the Liz Claiborne selection there. And they have unique gifts for those people who have everything. Home goods, tech gifts, and more. They have a large selection of kitchen wares - I love the dishes and pots and pans I've purchased there many times before. Lots of great holiday decor too. My favorite department is jewelry. Monet has always been a favorite of mine and it's not easy to find anymore. read more

The staff at this location are amazing. The photographer is very experienced and the prices are reasonable for the amount of photos you get. You are able to see your photos immediately after the session. At that time you are able to select the ones you want. the photos are ready in a few days which is always a plus. They often have specials where you can get a discount on your photos. This was a very good experience. I will definitely be returning to this location. read more

Good service good people and prices are very nice along with sale. Prices my favorite JCPenney's.

Decent location. Store looks clean and organized the few times I've been in here. (REVIEW IS FOR SALON)!! * I don't really go in here to shop, I go in here for the salon. Kimberly cuts and conditions my hair and has done so off and on for about the last year. She does a great job and has helped me maintain the health of my hair. ** Also, let me just say Meghan the esthetician that works here is awesome ! Anytime I do facials with her my skin looks and feels great! I definitely recommend her. She is affordable, through and seems to truly care about her clients! *** Thanks ladies for helping me look great and thank you salon staff for always being so friendly when I call or visit ! I took off a star due to Dee cutting my hair! While she did a GREAT job on the haircut itself the styling looked "WILD," her vibe wasn't all that friendly or welcoming, and my hair felt so DRY and CRISPY after a oliplex conditioning treatment she recommended.... I don't feel like the services I was provided was worth $75 + dollars. Disappointed to say the least. I literally had to go home and recondition and do my own hair. read more

So much better than the Douglasville or Kennesaw stores. Those both look like they are going out of business. Hiram store is very well stocked and organized. I will definitely return. read more

Salon is horrible. They claim to be able to give you what you ask for but cannot deliver. Takes short cuts and are very slow. Don't expect a call back from managent because it will not happen. This is my first and last time going to an instyle/JCP salon. read more

My wife and I have been shopping here for many years since they opened up and we like shopping here because of the prices, mainly. While it's not a full size JC Penney, they are relatively close and even if they don't stock what you have you can order online to home or pick it up here. Staff is wonderful and polite always. read more

Photo studio review: Do NOT buy these full price. There is almost always a Groupon. I feel super stupid for paying $85 for 3 digital pictures when I could've gotten 3 and a print for $29.99 on Groupon. Insanely high like most studios. The pictures were cute, I know it's not easy to take photos of a toddler so for the quick session they did great. Really just mad (at myself) for the price. read more

I use this salon a lot. The staff is very nice and ask for Brandi she is the best. read more

JCPenney - Department Stores Near Me - Hiram, Georgia

Terrible place; not sure how it's still open. The store has typical JCPenney fare. The pricing can be difficult to understand. There are tags on the merchandise, but many of the racks have "20% off this rack" or "60% off this rack" above them, so it's difficult to know exactly what the price is. I had to wait in line a long, long, long time. There were several reasons for this delay. Part of it is the customer base; a lot of the customers had children running around, so they were dividing their attention trying to corral kids and attend to the register. It happens. Another part of it is coupon haggling; customers are wanting to use this coupon, and the cashier is arguing about why it's not applicable to this merchandise, and so forth. Not much fun. A third reason the line takes so long is that the cashiers keep pushing the JCPenney rewards program, and _then_ the JCPenney credit card. Even if you say no, they go over this speech telling you about all the rewards and 10% off this and 30% off that and how these companies don't do coupons but you can get discounts with the JCPenney reward program. And then, when you get through all that and finally say no, it starts all over with the stupid credit card promotion, and you have to go through it all again. The cashiers are probably just doing what is pushed on them, but it's quite annoying and slows down the line a lot. The cashiers and workers themselves are haggled and worn thin. It's clear they're trying to do their best, but many of them are younger or middle-aged women for whom this job is clearly a second job to try to make ends meet. I feel bad for them, but it makes for a less-than-pleasant experience for the customer. After waiting in line for all this time, I finally got the register. After going through the rewarss program/credit card schpiel, I was finally ready to pay for my items with the gift card I'd been given. But surprise surprise; the cashier doesn't know how to redeem a gift card. She tries five times to redeem it; I swipe and get an error (I know the gift card is good, because I used the same physical card at a JCPenney). I finally told her not to worry about it, left my merchandise, and walked out of the store that cost me 45 minutes of my life with nothing to show for it. I'll not be returning, nor would I advise anyone else to. read more

Customer service at this store is non-existent. Want to know why JC Penny keeps filing for bankruptcy - your customer service is horrible. I ordered two pair of pants for pick-up at the store. Go in on a Saturday morning, the pick up desk is closed. No sign at the front door and poor placement of the sign at the pick-up desk. Some genius thought it would be a good idea to put the closed sign in between the two registers instead of in front of the register directly below the pick-up sign. Had to go all the way up to the front, wait in a long line with only two cashiers working on a Saturday, none of them wearing name tags and me getting in a bad mood real fast. Thanks for putting me in a bad mood. It took over 20 minutes for me to pick up a prepaid order. The manager of this store needs to be retrained in excellent customer service along with the cashiers. They failed to respond properly and then treat me like I was the one that caused the problem. This is all on the manager and he/she should be written up for failing to properly schedule his/her staff. Only one person on the staff apologized for the problem. I will never order anything from Penny's anymore, they cannot be trusted to get it in a timely manner. Four (4) weeks is unacceptable for something that should be in stock in the store. This too reflects directly on the store manager. It was frustrating enough to have to sort through unorganized clothing just to find there was only one pair Levi's in a common size. This is a direct reflection on poor management of supply chain. All these issues factor into a loss of customers. read more

This review is for the salon and specifically, stylist Brandi. I requested an appointment for the Chi blowout, via the JCP website. I arrived on time and Brandi was there waiting. When I arrived she looked a little apprehensive, when she discovered I was her client but was nice overall. Although very friendly, I was kind of put off by her demeanor and immediate concerns regarding "flat ironing my hair straight enough". I say this, because Brandi is a master stylist who has a lot of experience doing the Chi. Anyone who has experience with this process should know it's used to eliminate frizz and will smooth out during the flat ironing stage...on ANY hair type. I'm from a small town in NH and of all the times I have had this process done, 5 of the times have been by white woman. All whom have done a phenomenal job and never brought into question anything concerning my hair type. So from my personal experience, I don't think race matters when doing hair. It's simply either - You can do it or you can't. Now, I appreciate her brining to my attention that she was not experienced in "natural hair" but it was a little embarrassing for me because it's not like my hair is technically natural, made of steel or difficult. Super thick and long, yes, but not difficult. I explained I had the process done 6-7 times before, so again, as an experienced stylist who's done the Chi, you should know there would be no issues "getting it straight enough". Each time the process is done, it gets easier and easier. I think overall Brandi did a good job and was nice enough, but the reason for a moderate rating was: 1. The big deal made about getting my hair straight. You're a master stylist, you should know how the process works on all hair types. If not, educate yourself. You live in a diverse area. NH is not diverse at all and I never had an issue there, concerning my hair. 2. My hair was never parted into sections or parted at all for that matter, with a comb. I don't know if she was just scared to part it or not. Pieces were just portioned via her finger or a hair clip and sloppily half clipped out of the way. This caused a lot of snagging when it was eventually flat ironed. Had it been properly sectioned off into four quadrants and then each quadrant parted into small pieces ( as it's been done in the past, every time I've had it done), it would have come out even better. 3. You canNOT use a small tooth comb to comb out my hair when it's basically dry. That causes my hair to be pulled, snagged on the small teeth and is painful. I give her props for trying, but as a stylist who's done this treatment before, she should have at least parted it correctly. Hair type shouldn't even come into play with something that basic. I should have spoken up, but simply felt awkward the whole time. All in all, A for effort. The only issue with the result, was that the ends weren't as straight as they should have been; she didn't flat iron from root to tip. So, I had to fix it when I got home. For $205 (not Including tip), I shouldn't have to go in and fix anything. read more

This review is really for sephoria inside of JcPenny. I came in looking for a birthday present for my sister and left with a whole lot more lol. Chelsea asked did I want a mini make over and since it was date night, I said sure make my eyebrows fabulous. First of all her makeup was flawless so I had full confidence in her abilities. She pulled out the anastasia brow pencil and I know this was going to be great. She explained everything she was doing and she showed me in the mirror exactly what to do. This was such a great learning experience. She showed me the best consealer for eyebrows (it was the new Nars one). After she was finished I looked like halle berry lol OK not quite but I looked great. She answered any questions that I had and was really patient. She recommended some other products and was not pushy for me to buy them. I got my sister's gift, and some gifts for me and happily skipped out the store...after paying of course lol. I will be back....hopefully she is there! read more

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This review isn't for JCpenny. It's actually for Sephorra inside of JCPenny. Sephorra didn't have a separate address. The shop has a small setup inside of JCPenny. I lack makeup knowledge with all of the new things that are out today. Actually I thought the younger women would be more lively and exciting. Instead they were boring, dull and never showed any initiative. I'd suggest you go to the larger chain where there are more people willing to help. The two Sephorra employees appeared to be in their early 20's. I hate to say it but many young people in general lack customer care and courtesy. They don't have that instinct older people have to know what a customer needs. Not only that, they didn't smile much or seemed willing to help. I didn't feel welcomed at all. I will not shop here unless I know what I need. read more

The worse EXPERIENCE EVER !! today my baby boy turns 6 months !!I had my 3 yr & 6 yr with me as well !! I was super excited to take him to the portrait studio to get some fun photos. Everything was great until I changed my sons outfit to a different outfit from home . The photographer let me know that while I was nursing my son the store manager Susan came in the studio and asked him to tell me to pay for my son outfit because the outfit had tags on them . I explained that I walked in the store with this outfit to a sales rep. I had to end my session and take my son to the front of the store where I explained that I did not steal this outfit I brought it from home . I had to explain that the outfit was brand new and show the tags on the outfit to make sure it wasn't jcpenny. I asked for Susan several times but everyone told me Susan was busy in the back of the store . I wanted to know how Susan could say she seen me steal my sons outfit when I brought it with me . I'm so sad that my sons 6 month day was ruined!! The manager staff was very rule & my children were so scared . I knew I did nothing wrong but I left in disbelief!! I need answers JCPENNY!! I'm a young single Black mother why was I profile !!! I will never be back !! Worst experience read more

I hate shopping with a passion! So when my children received an e gift card for Christmas, we had no choice but to go in order to use it. The store is clean and organized, but there is really nothing special about this store. The clothes are nice, but my children had a hard time finding things they liked. The check out process was somewhat of a nightmare because the line was long, and the cashiers were friendly yet slow. My visits will continue to be few and far between. read more

Clean & fancy don't even look like a JCP. And very good customer service...they placed a blouse on hold for me...they has been SOLD OUT online & it was discounted to less than what I expected to pay! Yes, this really made my Mommies Day! read more

Huge line waiting to check out and two associates in the register :( so much for a quick stop on the way home from work :( call for back up already ! read more

Ok so I'm not sure what is going on at JCP in Hiram but their inventory has been HORRIBLE. There is not anything in store worth buying from clothes to everything else. I been there a few times hoping they would have a more robust inventory and walk out the store each time saying "meh" and head over to Kohl's. Maybe it's the result of the pandemic and the company as a whole going through bankruptcy. But other stores don't seem to be suffering as much, like Kohl's. It's too bad. Hope it is not on the chopping block to close down. It sure does seem like it. read more

We have shopped with this branch of JC Penney for many years. The management is great and the staff is really nice. The store is clean and usually we find what we are in search of and do not need to look else where. I want to mention a lady who went beyond her job description to help me and my family. This woman's name is Camille. She is a excellent representation of good customer service. Thank you Camille for the additional help you gave we will always be grateful!. Its not often that one finds someone who goes out of there way to fix a problem they did not create. Once again we are grateful. Thanks :-) read more

Ok so I Love Jcpenny but this Sephora here is the worst!!! They dont ask you if you need help and when you ask them for help they make a face like you are bothering them!!! One day i went with my mom and she was at check out buying a makeup brush the lady was so rude to my mom told her she couldnt help her!!! So when we got to the car my mom broke down and cried!!! So she gave me her purchase to return and speak with maneger!!! When i went the maneger was on lunch so we spoke to another lady from a different department in jcpenny this lady was so understanding and polite and asked us if we wanted a sample of anything but after the way sephora lady treated my mom, she just wanted her money back. Last time i every shop at that sephore!!!! read more

Edit: spoke to a Ava Jones "salon manager" and she was extremely rude and reluctantly gave me a refund and made snappy comments to me despite how nice I was being. She tried telling me there was nothing to fix, my hair was fine despite me saying it's gray and not what I asked for. She tried to give me a split refund for the color since the cut was fine but the system wouldn't let her and one of the many remarks were "well guess you get a free haircut today too." She was very arrogant, cocky, snappy, and rude. Definitely will never go here again. -------------- Overall: 1: the highlight color is uneven 2: the stylist did what she wanted despite what I asked for. 3: unfriendly and talked about how bad other salons are like great clips 4: my hair is fried where they over processed it 5: Over priced 6: ripped and tangled my hair when trying to style it Full story: I dyed my hair black 8-9 months ago on natural medium brown hair and with a strip of pink bangs. Last week I asked for a cut and color. Off the bat I was put off because I told my stylist that I wanted dirty blonde and my pink to be left alone. She tells me "no no. We can't do dirty blonde." And made it seem like my hair was too weak to attain a dirty blonde so I showed her photos of my past hair with dirty blonde and I told her that's the color I want. So she says "that's not dirty blonde. That's not what dirty blonde looks like." Then grabs out swatches and shows my mom what dirty blonde actually looks like, so I tell her I do not want black in my hair any longer Whether it be dirty blonde or a light brown after that she said ok. I asked about pricing (because there aren't signs). she asks if I'm going to have a full head of foils or half a head of foils and I said I guess full? and she brings me a calculator that says 130 which I didn't appreciate because I wanted to see the prices of all the services. Before she starts my hair she says "I can't do a full head dirty blonde so I'm going to do highlights" and I told her as long as there is as little black as possible, I will be happy. She does chunky highlights and tells me she will touch up my pink. 30 minutes later she says my hair is pulling the color pink and will leave me under the dryer longer. after rinsing she puts in the color "mocha" and the pink. The pink wasn't sectioned off so when she was blow drying my hair (very aggressively at that. I was hit in the eye, I could feel my hair being ripped out and hear some snapping) I can see unevenness in color, the pink bled through, and the highlights are GRAY and there was a lot of black left the way it was at the bottom of my hair. I had a bubble gum pink before and the pink she put in was a bright fushia on the left and a coral on the right. my mom demanded that she fix it and we all decide on a dark cherry red as she rinses that she says "do you mind leaving here with curly hair? If I blow dry it, I'll have to charge you an extra $40." I said "what?" And she said "I can put you under that dryer but I can't blow dry it". After 10-15 minutes under the dryer my hair looked disgusting. It was cold and sprinkling outside and my hair was still wet in some spots. Looking at me, It looks like a friend did my hair in the bathroom. I could not at all believe I left a salon the way my hair looked. read more

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This is for ONLINE JCP orders! I ordered an expensive pair of diamond earrings, which they said they delivered. THEY DID NOT! Now, I have to file a police report for the "lost package" because the value of the earrings were over a certain dollar amount. Now, I ask you - WHY THE HECK DIDN'T YOU SHIP THE PACKAGE WITH A "SIGNATURE REQUIRED?" Why would you just throw the package on my porch (allegedly). This will be the very last time I order ANYTHING from JCP again! read more

Please forgive me, I'm sure I won't spell this name right. I was shopping for a tie yesterday. It had to match a dress for a home coming. I was helped by a young man, Ksean. (KShawn) He was very sweet. Well spoken, and treated me with home town respect. I am always pleased when young people address you with Ma'am ans Sir. Thank you so Much! read more

Not a great selection of anything. You would think from the looks on the outside of the store it would be a great selection. Get inside and their is a few things to shop for. Need a better selection. read more

I went here last minute for a hair cut and I must say, I was very happy with the outcome. It's a nice change of pace from the usual uppity salons that I go to. Give it a try! read more

By far the worst JCPennys I've ever been in, everything was a total wreck no sizes were in order crap was falling off the hangars if you brushed by it super light. Shopping here today actually put me in a bad mood. I won't come back here even for sephora, and that's my favorite store, and where I should have stayed when I got here read more

I went to this Jcpenny for the family photos and I must say that the photographers were great and very patient. I have two little little one and they enjoyed as well. Definitely will be going back to this studio. The service was top notch. read more

PORTRAIT STUDIO REVIEW: I like this location a lot! I was a little skeptical about going back to JcPenny's for my son's milestone pictures. I went to the location in McDonough for his 3month and 6 month portraits. It was just okay. The girl taking the pics made silly sounds and tried to capture his attention well but I felt like I kept having to jump in to make sure his clothes and his posture were straight. Maybe I'm wrong, but I feel like the photograph should be the one to ensure a great picture... ANYWHO, for his 12 month shoot, I decided to try Hiram. The lady at the Hiram location (whose name I don't know) was pretty good. She faked sneezed, shook keys, and did whatever she had to in order to get my son's attention and a good smile. She also let me incorporate his favorite books from home and took my pose suggestion (me reading to my son). She then continued with the books and got several great pics of my son "reading" and showing off his books. Overall, it turned out for a fantastic and very realistic shoot. I'll definitely be visiting the Hiram location again! read more

Great prices with a good selection. Employees were super nice. Always have a good sale going on and the store is clean.

Peggy Umphlette, Master Stylist and Hair Whisperer! A MUST SEE if you need your hair cut, colored or styled. She doesn't just "do" hair, she MANIFESTS hair. I, my mother and 18 year old son all agree she is the best stylist each of us has ever been to. Three vastly different ages and types of hair. She managed them all with the same level of skill and beautiful outcome. Check her out! read more

I love this JCPenney store...nice clothes, great looking store, and good prices...not big on the customer service though

I went to Allie at the Salon at JcPenney. She gave me a great cut and beautiful blow out. She definitely knows exactly what she is doing and is very talented. She will be my new stlylist! read more

I visited the store salon today and my hair was cut and styled by Stephanie, Master Stylist. The results were impeccable. I look like the girlfriend, not the wife! Hubby loved it! read more

i Love this Jc penny's & Precious in the Jewelry Department is Super Sweet!! She is so Helpful & really made my Shopping experience Enjoyable. =) read more

I've been driving quite a distance to shop at the Hiram Penney's since the store in Cumberland Mall was closed years ago. I am never disappointed when I shop there. The quality and selection of merchandise is excellent. The store has a lot of visual appeal, much like a Belk's or Macy's. And, the associates are helpful and friendly. They understand the value of time and will work hard to get you checked out in an efficient manner. Worth the drive...for sure! read more

Last Tuesday night my washing machine went out. I went to JCPenney in Hiram, GA on Wednesday after work and purchased a new GE washer from Camille. She is very nice and for her part very professional. The washer was scheduled for delivery on Saturday. I was a little surprised because Home Depot, Sears, Best Buy and others deliver next day. On Friday afternoon I received a call that my washer would be delivered on Saturday between 11am-3pm. The driver would call 30 minutes prior. Well on Saturday it got to be 4pm and I still had not received a call. I called the number on my paperwork. The automated service said my delivery was scheduled for 2pm. Obviously it hadn't been delivered at 2pm. I called the store. Camille happened to be working. She made some phone calls and found out that my washer didn't make it on the truck for Saturday's deliveries. Just great!! and no one could call and tell me that before I spent the whole day waiting on it?? Then to top it off the next available delivery day was Wednesday! Not Monday but Wednesday a full week after my purchase! Well today is Wednesday and still no washer!! I called the store again this morning at 11am and spoke with the manager on duty as the store manager is on vacation until Monday. She said that she would look into it and either she or the appliance department manager Tony would call me back. At 3:45pm Tony the appliance manager called me to let me know that my washer hadn't arrived from the distribution house yet to go out for delivery. REALLY!! So at this point I have no idea when my washer will be delivered! I inquired about having the store floor model delivered to me. Tony stated that it was a terminal offense to deliver a floor model. I asked if he had spoken to the store manager to see if some sort of exception could be made as I've already been without a washer for a week. He said he was trying to find out and he would call me back. They keep saying that GE is responsible for the delivery and that is is basically out of their hands once the sale is made. I told them that I feel that I should be compensated for all of this hassle and it taking more than a week to receive my washer. Their answer to that is- GE will compensate you. Really? Well, I'm not holding my breath as they can't even deliver a washer as promised. I am awaiting Tony's call back. I still have no resolution to this issue at all. They have my money and I have no washer. I would not recommend to anyone to purchase an appliance at JCPenney's. I have no intention of purchasing anything else from JCPenney. read more