What a great experience with the team at Texas Hot Rides. From Luis to Evan in Finance made it…read moresuper simple and easy to purchase my Camaro. I will be purchasing again from them.

I put a deposit down on a vehicle listed by Texas Hot Rides after seeing their ad on CarGurus,…read morewhich said the car had 2 previous owners and no accidents. After signing paperwork, I reviewed the full Carfax and discovered the car actually had 5 owners, had been used commercially, imported from Canada, and had 2 accident reports -- none of which were disclosed during the sale or in the ad. When I brought this to the dealership's attention and asked for my $1,000 deposit back, they refused -- even though I had not taken delivery and the deal was made under false pretenses. I have filed formal complaints with the Texas Attorney General and the Texas DMV Dealer Enforcement Division. I'm also working with my bank to recover the deposit. Be very careful -- double-check everything and get the full Carfax before signing anything.

do not buy from this place. my wife was sold a car that apprared had a clean title. however 6 years…read morelater discovered there is frame damage apparent from previous repairs.

They have the best inventory of cause SUVs classics in the world. Showroom area is spectacular very…read moreclean. Very neat.

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

At 5:00 p.m. today, on a Friday no less, I called the service department at Kia of Carrollton and…read morehad the pleasure of speaking with Desiree. My car had been there previously, but the computer hadn't been updated. I called to find out how long the update would take so I could schedule an appointment. Imagine my surprise when Desiree said, "Just swing by!" At 5:00 p.m. On a Friday. I pulled into the service bay, went inside, and Desiree greeted me with a smile before introducing me to a technician named Hogan. Hogan got right to work updating the computer. While he was working, I asked about a part I had found in my backseat. He immediately recognized that it belonged underneath the car, reinstalled it, and then noticed the original retaining clip was missing. He walked back into the shop, returned with a zip tie, and securely fastened it so it wouldn't come loose again. All of this happened at 5:00 p.m. on a very hot Friday, at the end of a long workweek. This kind of customer service is becoming rare. Desiree and Hogan treated me with professionalism, kindness, and genuine willingness to help, never making me feel like I was inconveniencing them. Their positive attitudes turned what I expected to be a future appointment into a quick, pleasant visit. Kia of Carrollton has earned my appreciation. Their employees and customer service are second to none!

They supposed fix my stereo from my car and damaged my dashboard not good service and the operator…read moreshe's a bad person

SCAM!! Do not do business with this fake company. Their website has AI sales associate pictures and…read morethey have no real inventory.

I purchased a 2017 Acura NSX on March 5th, 2023, from Enzo at Dallas Auto Exchange. Enzo helped me…read morebuy the car site unseen. I asked for photos and written verification of the cars condition. I asked him if we could get an inspection from the dealer also. Enzo delivered on everything. He even connected me to the owner, putting the car on consignment. I received the car in California exactly as described. Update: I had some small damage after the car was serviced at a dealer. Enzo helped me provide important evidence to resolve the issue.

Fantastic experience at Vanguard GMC of Carrollton. The entire purchase was smooth and efficient --…read moreall pricing and numbers were discussed online ahead of time, which made the in‑store process incredibly quick. Tony Castellanos guided me through everything with professionalism and clarity. Truly one of the easiest car‑buying experiences I've had.

Was going to go and look at a car there until I read the fine print about the add ons... especially…read moretheir VIP package ...the price advertised will not match what you pay!!!! Check them out on CarEdge.com

**My Experience with AutoPark Dallas in Dallas, Texas**…read more Based on my experience, I believe AutoPark Dallas engaged in deceptive and misleading sales practices. I would strongly caution anyone considering buying a vehicle from this dealership to be extremely careful. AutoPark Dallas makes the following statement on its website: "The team here at AutoPark Dallas is dedicated to offering a level of customer service not usually found in the automobile industry. Thanks to years of extensive car buying/selling experience, we pursue quality used and new vehicles that are hand-picked from factory sources. Our love for automobiles and dislike of 'traditional dealership tactics' is what motivates us to provide the service we do! The pride we take in continuing this service long after the vehicle has been delivered is what we strive for! Looking forward to making every effort to see that our customer is completely satisfied and a friend for life!" In my opinion, every part of that statement was proven untrue during my buying experience with Jay and AutoPark Dallas. I purchased a vehicle from AutoPark Dallas as an out-of-state customer. After the vehicle was delivered, I discovered that important safety-related equipment and other items were missing from the car. AutoPark Dallas sold me the vehicle without all of the lug studs installed on each wheel. Each wheel had only 5 of the 6 lug studs installed, and the center caps were installed and concealed the missing lug studs. The missing lug studs were the security/safety lug studs intended to help prevent theft of the wheels and tires. I found this out after one of the "B" center caps fell off the car while driving down the freeway at 75 mph on the 101. In addition, the emergency spare tire, emergency tools, car jack, the two holders for the emergency tools, and the center locking bolt used to secure the spare tire, tools, and jack were all missing from the vehicle. The manufacturer's safety instructions, owner's manuals/documents, the Bentley ashtray from the center console, the trickle charger, and the charger case were also missing. These items appear to have been present when the vehicle was listed by the previous dealership in Chicago, before AutoPark Dallas acquired it. Photos from the Chicago dealership's listing show the items in the vehicle: https://www.diamondmotorworks.com/2013-bentley-continental-gt-v8-c-3864/#details-89 It also took approximately two weeks for AutoPark Dallas to deliver the vehicle to my home. On top of that, I was ch AutoPark Dallas also failed to disclose multiple issues with the vehicle, including: - The passenger-side door window frame was bent or out of alignment. - The front grille surround was cracked in two places. - The driver's window was out of alignment and this scratched the driver-side glass through the interior tint. - The rear bumper sections were misaligned where they meet the rear wheel wells on both sides of the vehicle. The center console button used to raise and lower the rear deflector was broken and did not work. The dealership said the delay in shipping was due to not having staff to perform the promised detail of the car. The detail of the car was not performed. The car was delivered with an electronic key fob that did not work. The key fob had been disassembled then reassembled by an inexperienced technician without all of the original parts and did not function. In Texas, dealerships are generally required to disclose known defects that affect a vehicle's value or safety. Removing or failing to disclose missing safety-related equipment, emergency tools, lug studs, spare tire components, owner's manuals, or other critical parts may raise serious consumer protection concerns. Texas dealerships must comply with applicable state and federal laws when selling vehicles, including sales to out-of-state customers. These obligations may include proper disclosure of known defects, compliance with consumer protection laws, and ensuring that a vehicle is not sold in an unsafe or misleading condition. In my opinion, selling a vehicle without all required lug studs installed, while also concealing the missing studs with center caps, is extremely concerning. The same is true for selling a vehicle without the emergency spare tire, jack, tools, and other safety-related equipment, especially when those items appear to have been present before AutoPark Dallas acquired the vehicle. I believe this experience raises serious concerns under the Texas Deceptive Trade Practices Act and other consumer protection laws. Texas dealerships that violate consumer protection laws may face civil penalties, fines, or other legal consequences depending on the circumstances. In conclusion, I would not recommend AutoPark Dallas. Based on my experience, the dealership failed to disclose important issues, sold the vehicle with missing safety-related equipment, added questionable charges. PhotNo spare jack tools or wheel studs

The staff is friendly and nice however their cars have underlying issues. At least the one I bought…read morehad a bunch of issues that were never disclosed. I recommend going in person to see and test drive the vehicle, having a mechanic (not the one they recommend check it out) or if you're out of state as I was, then I would completely avoid this dealership. Don't trust their word. I was hosed on a 2007 911s

I did not purchase a car from here, but wanted to share my excellent experience with this…read moredealership. Cotroneo Auto Group offers an auto detailing service, and I got my 9-year old SUV (new to me) detailed by Paco. He did a terrific job on detailing the interior of my vehicle. I could not find an area that he missed in the interior. He was very thorough. The staff (Robert, Paco, Sheila) was terrific. They are kind folks who care about service. I felt welcomed as soon as I entered their door, and I wasn't even there to purchase a car! Note, I would recommend calling ahead to schedule a detailing appointment as this service is available mostly during the weekdays.

Scammers are using this close down business as a front do not do business with this company. It no…read morelonger exists. Local police have confirmed this dealership has been closed for a while. Police, and other are aware of this.

Our saleslady Ms. Stefany was extremely helpful and easy to communicate with, providing information…read moreand answering questions. The salesmanager, Miss Laura was also a huge help at finding my monthly payment to the car I wanted.

Avoid this dealership at all cost. We had an appointment to test drive a vehicle that they decide…read moreto sell at an auction. Additionally, the person we were communicating with was not at work! No communication and what a waste of my time. Horrible and unreliable. Not worthy of your business.

Good service but very expensive. Good thing I had accumulated GM credit card points. I probably…read morewill Move my oil changes to Valvoline.

not a good customer service . needs better salesman. i would like for manager to fix staff…read more guve better deals