We were thrilled to win a "Luxury Ski Trip to Jackson Hole, Wyoming" on Let's Make a Deal,…read moreannounced on national television as being valued at $4,298.00. However, the applause faded quickly.
I filled out all the paperwork for the trip within 24 hours of our show airing on November 11, 2024, and then spent the next six months begging and pleading for someone to respond. We were told we had six months to use the trip, but that we could not go the week before or after a holiday weekend. Considering the only months we could choose from were December, January, and February, this was... challenging.
The LMAD email stated that it takes "two to six months from when you submit your travel dates (sometimes longer depending on the property and the dates you submitted)" to receive confirmation. Are you kidding me? It takes six months to respond? I'm glad vacations aren't seasonal. Oh wait...
Trying to get the trip we were awarded involved over 45 emails, most of them unanswered. While waiting, I asked what I felt was a reasonable question about how the prize value could possibly be $4,298.00. There is no math where this works. I tried. The hotel room averages under $125 per night. No food was included. No skiing was included. Our flights (I have the receipt) were $800. How exactly did they arrive at that number?
The response I received was: "You are always welcome to forfeit any prize you win on the show as well!" Nothing says congratulations quite like being told you may opt out of the prize after paying taxes on it.
Also, we were required to pay $300.86 in taxes via PayPal to "Erin's" individual email address, which felt really sketchy. Why exactly does Erin get my money instead of a business?
After 6 months, I was then told the trip had expired, and it was too late to go. We had missed our chance.
Running entirely on rage and caffeine, I went searching deep into the dark web and found an underground game show thread where someone had posted the phone number of an assistant producer. I called it. Someone actually answered. That person, either out of fear or pity, said he would reach out to AmTrav on my behalf. This worked. I finally heard back, only to be told again that the trip had expired. After some frazzled and slightly unhinged emails, they decided to allow us to use the trip on December 6, 2025. I should be all set now, right?
Our six-night "luxury hotel" stay was at the Rockwell Inn Jackson Hole. Our room was located in the basement of an apartment-style building. We had a small window with a view of... a fence. Because we were underground. That's it.
Directly across the hall was the maintenance room, with a door that remained open at all times, giving us a constant view of old mattresses and tools. There was also no sidewalk or walkway to our building, so we had to trek through a snow-covered parking lot every time we entered or exited.
Sadly, every listed amenity was a disappointment. I'd genuinely love to know if my expectations were unreasonable. For example, the "free shuttle to the ski hill." When we asked about it, the hotel receptionist told us the shuttle wasn't ready and that her boss had told her to drive us herself, but she really didn't want to and asked if we would mind taking the bus instead. So... we took the public bus.
Jackson Hole is insanely expensive. Walk down Main Street. Sweaters are $900. Gloves are $200. It's wild. Since we couldn't afford to eat out, we bought groceries instead. Unfortunately, the microwave in our room was broken, so that plan didn't work either. Yes, the "deluxe" breakfast was included. But both the coffee and oatmeal were served cold. Not room temperature.
The "pool" was technically present, but only in the legal sense of the word. Shaquille O'Neal could probably touch both ends at the same time. It felt more like a large hot tub filled with cold water.
This "luxury hotel" had no restaurant, no bar, no drink vending machine, and most hurtful of all, none of the advertised warm chocolate chip cookies. This was the final blow.
When we won the trip, the image blazing across the screen was a skier zooming down a mountain with a big caption that said "Luxury Ski Trip to Jackson Hole!" It's hard to understand how this was advertised when no skiing was included. Lift tickets in Jackson Hole cost $250 per person per day. Skiing would have cost us over $2,500, plus rentals. And, of course, bus fare.
I did, however, touch Wayne Brady's hand while on the show. That part was magical. The rest of the Let's Make a Deal / Amtrav experience was a masterclass in how not to run a business. We came home in debt, with nothing to show for it.