I spent 23 minutes in line for a return at customer service only to be told they don't do returns. I went to return area waited 36 minutes. The wait would have been longer but others in front of me grew angry and left the line. A few were cursing in frustration. Poor management. Poor everything. I've been a cardholder for over 30 years. I may be done. I'm too busy to waste time at a business that doesn't care for their customers. Avoid JC Penney, but especially avoid this nightmare of a store. read more

I had Dionna, and she was AMAZING!! She is cool as a cucumber under pressure, too. She made sure my husband and I got out of the chairs expeditiously when an incident was going on in the mall that caused us all to have to evacuate for a few minutes. She was very patient, and an absolute joy to speak with during my hair cut. She gave me some great tips, and answered all my questions. Highly recommend! read more

This was my first salon visit since I was a child and I expect it to be taken care of, But it turned out to be a nightmare! I was seen by a woman name Bev or Beverly, who said she knew how to do black hair and I came in for a silk press a $70 job. I did not get it at all what I asked for, and she tried to trim my hair but ended up hacking half of it off on one side only!And she kept making comments about the texture of my hair because my hair is extremely curly coyly. So it took a few hours, and the store was closing so everything was then rushed.So before they even closed the cash register they came from around the desk to collect payment while Beverly was still in the middle of my hair and I guess from that point she just didn't care! My hair was straightened too an extent, but I could have done that at home!!!!!!! My hair wasn't silly straight like I've seen other stylists do hair and my so called curl didn't last the rest of the night!!!! read more

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JCPenny is always saves the day for last minute appointments. I love that I can book my appointment online with no issues. The receptionist there is so sweet and always thanks you for stopping by. This time around, I had a different hair dresser because my regular one is out of town. No issues, and I could not be happier with the results. Best of all, its in the mall, so a little shopping after a nice hairdo is always nice ! read more

I just got a quick trim and don't remember the stylists name but everything was great

What to say...over processed and horrible cut. I know that there were some great looking cuts and color coming out of this salon, I just wasn't one of them. I knew there was a problem when I was in the shampoo bowl and he kept putting toner on me over and over again. I asked if everything was ok, he said there are some pieces not meshing. But yeah keep putting toner on to make it better. Or better yet dump some Sunny D right on my head. I wished someone would have helped him. It's been awhile since I've had this happen to me, I guess it was my time. Everyone was so nice and so was he. I just think he got over One week later, I hate hate hate my hair!!! My bangs are a joke! Never heard one word from this "salon" either about my review!! read more

Holly Frakes is great at coloring and styling. I met her years ago when she started cutting my son and husband's hair, when she moved to JcPenney I tried it out and wow, I love my hair color and style. She is so friendly and creative but she will take her time with you and let you go at your pace. She doesn't oversell you but comes with quality suggestions that will work with your hair and your lifestyle. I told her I don't like having a hair style that requires alot of work, she knew what I meant and gave me what I could handle. JcPenney Salon is nice and clean and the girls up front are always in a good mood and having fun at work. They give you coupons for services and if you use your JcPenney card you will receive deals in the mail for services like free deep conditioning. Refer a friend and you get a thank you deal as well. read more

I'm a loyal Supercuts customer for no other reason than I hate salons and am not a stickler about having perfect hair! Been wanting to give JCP a try and I had a 20% off coupon so off I went. The checking in and checking out was a hassle. The stylists share register duty and don't know how to correctly enter coupons and what not. What's new, yada, yada. This happens everywhere. So I felt better about my $17 haircut ($22 regular price) for having to wait. The cut was fine and I got a conditioning treatment with it, no charge. read more

did not give the haircut that i wanted i think that the person who did my hair think they could do better but fucked it up

Couldn't be happier with what Holly did with my hair. I came in a mess; uneven lengths, washed out color, and intense flyaways. Holly did a quick consultation at the beginning of the appointmemt and quickly started working her magic. I showed her a picture of the look I was trying to achieve and she went above and beyond and ended up topping the picture! Not only was the hair on point but her personality is killer to! We instantly clicked and felt like I have known her for years. You will not regret setting an appointment with Holly! read more

JC Penney Salon - My masterpiece - Hair Salons Near Me - Henderson, Nevada

I just have to say that I had my first hair cut and Graciel( I hope I got your name right) I just went there today) Anyhoots... I recommend her to anyone who needs an overdue she is a great hair stylist. She went over and beyond with her service.. My hair was long unmanageable with dead ends and I used to dye my own hair myself. Well not anymore I am not she is going to be my stylist from now on because not only did she make me feel comfortable but her shampooing is awesome almost put me to sleep it was that good. The best part and I came out looking good.. GOOD LOOKING OUT GIRL. you did a great job.. Thank you so much.. I know my husband is going to love it.. . AND YOUR GETTING A 5*****. Your new client from now on so put me on your clientele list .. Diana Parra read more

Well, I would not recommend the stylist Bev or Beverly. My hair is now extremely over processed and falling out in handfuls. Don't let her talk you into putting any type of chemicals in your hair! She is not qualified and doesn't know what she is doing. read more

I had did some research trying to find a great hairstylist because I wanted to take my long hair and cut it into a short bob. I was very nervous because I have never had my hair short. After doing some research and trying to find a person with great reviews, I found Rhonda on yelp. I decided to call and make an appointment to get my hair cut by her. I can honestly say she exceeded my expectations! Not only did she cut my hair amazingly, but she also gave me advice on products and brushes that would work great with my hair. I am so in love with my hair. Its such a huge change for me. She knows what she is doing and is honest and makes you feel very comfortable. Thank you so much Rhonda. I'm so happy I have found someone that I feel comfortable cutting my hair. I will be back! read more

JC Penney Salon - Love my hair cut by Rhonda! She is amazing! - Hair Salons Near Me - Henderson, Nevada

I went here for the first time last weekend and I loved it! Virginia was great. The salon is clean and professional, and the staff are down to earth. I'll definitely be back! The pricing is also very reasonable. I got a shampoo, cut and style for $45. read more

JC Penney Salon - Hair Salons Near Me - Henderson, Nevada

RHONDA IS THE BEST!!! She was able to fix the mess I created on a DIY bleaching - I ran out of bleach less than halfway through my hair... Never again! Honestly I wasnt sure what she was going to do to fix my hair - I was blown away to say the least. She managed to take me from trash to platinum without making my hair feel fried, she freshened my cut, and made sure that I left with the products and wisdom to maintain her masterpiece on my head. #teamrhondaistheonlywaytogo read more

Holly is the best. I finally found my hair stylist in vegas. The first time she did my hair she did a great job fixing my hair cut, and today she did my haircut and highlights, and i loved it !. The salon is clean, everyone is friendly and the front desk lady is helpful and professional. One of my favorites things is that you get a short interview of what you want, and what it would work for you, and before she starts doing your hair , she will tell you the exactly price and what she is doing to you. I can't wait to go to my next appointment and see what holly propose for my hair. Also a plus for me is they have really good prices and they show it to you in their menu. read more

I've been seeing Laura here for about 4 years now, ever since I first went to her to rescue me from the worst haircut of my life. I've never been one to get my hair cut on a regular basis but now, because of Laura, I see her every 7-8 weeks and my hair is longer and healthier than it's ever been in my adult life. She ALWAYS asks before cutting off any significant length. She truly cares that her clients are happy and she's very open and honest with her opinion. We've played around with a lot of different color and there isn't anything she has done that I HAVEN'T loved. Can I possibly get any MORE glowing in this review? Yeah, Laura is THAT fantastic. read more

I am from Ohio and go to jCPenney salon Franklin Park Mall. I use Crystal Sparks was awesome. She has stored my color in the jCPenney computers. I will be needing cut and style The first week of February, seven weeks after that. We don't leave Vegas until May 1. I used blonde and highlights, if any of the very good stylists are available, please message me. I have short hair, recently was long for 3 years. I am 61. Thank you, Kathy T read more

JC Penney Salon - Short hair, I have health issues it leaves my hair try and unmanageable at times. Help!! - Hair Salons Near Me - Henderson, Nevada

This was my 1st salon experience of getting my hair a different color, let me tell you...it was AMAZING! :D Everyone was so friendly, helpful and Sara (who did my hair) was very patient and she even suggested some things for me and I took it; she knows what she's doing. Definitely will go back if I need a touch up or anything with her. read more

Just wanted a quick cut, as I was running very short on time. New to the area and the salon that was recommended isn't open Mondays. Didnt appreciate product recommendations, even after I mentioned I use products my salon artist recommends only. The hair styling after the cut was interesting; so much hair spray and dry shampoo used, that I went home and washed my hair again. Should've just saved time and had the styling skipped. Ok for a quick cut that was 10min from my home but next time I'll just wait for the salon. Update- after washing and drying my hair. Ends are uneven. Elementary cut, if that, since it's not even well done. Edges razor sharp and don't have that nice feathered look a professional salon would. There was no facial framing, either. Will be waiting a few weeks before I go to the salon - perfect hue - that was recommended to me by my perfect 5/5 star salon back home. read more

Eh what can I say I wasn't thrilled with my hair cut experience! I really only wanted a trim & she got a little carried away with herself! I wondered how long she'd been working here or if she's still there. Everyone was nice & friendly ! read more

I never been to JCPenney salon since my favorite stylist PARISA started working there. They are nice and friendly! The place is kind of old but overall I like it. read more

What a great place!! The service was awesome, and I got the best shampoo of my life from Larry. He starts in June ladies, I was his model today!! Great guy! Looking forward to being his first client read more

Awesome experience! Sara is simply amazing. She listened to what I wanted, did beautiful highlights and a cut, and most importantly took her time. No rushing... which is hard to find. She made sure that I was happy the whole time. Not only is she super friendly, she is very professional! I would highly recommend! read more

Worst service!!! I scheduled 5days in advanced for gabby who had done my daughters hair amazing. Then I come in for my scheduled appointment and I have to wait and hour and then get told that gabby is backed up and get tossed aside to someone else cause gangs next appointment was there. Instead of canceling or rescheduling that clients appt I had to get pushed aside which is very unprofessional. Lisa went ahead and did my hair and her attitude was horrible she even told me she was going to drown me out so get her attention when it's important, like what??? Who says that to a client?? Then my hair didn't even turn out like the way I want it! Looks the same as I came in! What was the point of paying 115 for nothing? read more

JC Penney Salon - Does this look like this - Hair Salons Near Me - Henderson, Nevada

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I went in asking to schedule an appointment for the next day (or later in the same afternoon). After a bit of mumbling, the receptionist said "she'll be with you in a minute." Thankfully I didn't have anywhere I had to be so I just dealt with it. The stylist I got seemed really nice, but not very knowledgeable. I asked for her to trim my hair and my bangs. Half way through my cut, she insulted my previous cut by saying, "I hate when people do this to their hair. It just makes it look like they got a horrible haircut." I was annoyed, but laughed it off. Later as she was cutting my bangs, I told her that the first girl who cut them did them weirdly so I had to have someone fix them. I'm not sure if she wanted the laugh, but she ended up doing the same thing - cut them blunt, straight across, around my lips when I asked for them diagonally across my eyebrow. I asked her to fix them 5 or 6 times when she eventually said "I'm not going to keep doing this. One more time." I went to a Fantastic Sams the next day to get them fixed, where I was the laughing stock of the salon because of how obviously terribly my bangs were cut. Way to go, Penney's. My $6 bang job was better and nicer than yours. read more

Holly is the best! I have lived in Las Vegas for 20 years and never found someone I could make "my stylist". I have never returned to the same person until I found Holly! Her personality is amazing and always will keep you laughing and enjoying your time here. Her knowledge and recommendations are always right on and priced right. I highly recommend you calling her and making her your girl! read more

I started going there because I didn't have any where else to go and they could get me in. I got Holly who is an expert on color and great with cuts too. She works with what you want and is also easy to make a change and she doesn't get offended. Great salon, great prices and exceptional stylist! read more

Have been searching for a good stylist since we moved here 4 years ago. I read about Sara and decided to give her a try. I'm glad I did. She gave me a vibrant new color with a few highlights and it turned out great. Her cut was just as great and I will definitely be going back to her. She listened to what I wanted and explained how it would look before she cut or Apple lied color. She is great. I would definitely recommend her. read more

Holly is the most amazing stylist. She is both professional and personable. She is fun to be around and makes your appointments for by. You will always leave feeling extremely beautiful. read more

So very glad that I came here for my appointment with Holly. I was referred to her by a friend and am very thankful! About a week before I saw Holly, I had almost a foot cut off of my hair by a student at a cosmetology school in town and it was all uneven, and NOT right for my face shape. Holly was able to salvage the mess, and give me basically the style I had been looking for at the school. She also was able to change things up just enough to not have to remove any more length. Holly is very outgoing, friendly and professional. She explains how things will look best and plans for down the road as she continues to mend the mess. I really enjoyed visiting with her while she repaired my hair. She took her time and made my visit a real pleasure, not to mention now when I do my hair I don't want to cry!! I will be back and I am very thankful to finally have a stylist after 4 years living in Nevada! The price was very affordable and she was able to get me in next day (on a Saturday, which almost NEVER happens). Thanks Holly!!! I will see you in a few weeks for a trim and color. read more

This review is based on a particular hair dresser not any body else in the salon. Unfortunately I do not remember her name but her chair is the first one on the right when you walk in. I went in there probably a month ago and I've been really hesitant whether I should write this review but I am still really pissed at the service and hair cut I received. Now when I checked in the lady up front was very nice and helpful. She took my information and asked me if I wanted blow dry and style and I said yes. Couple of minutes later the hairdressers came out. She asked how much I wanted cut off I told her an inch she said that sounds good. Took me to wash my hair and started chipping away. My hair style is very simple. I do not have fancy layers, bangs, framing around my face. Non of that. One layer and that's it. So we talked. She was reminiscing about the good old days. And finally she was done cutting. Took a flat brush and started blow drying my hair and she was brushing it. Done. Walked me to the register where she had her appointment waiting for her. No wonder she was in a hurry. I left with damp hair. Now when someone asks if I want blow dry and style I do not expect a glamorous hair style at all but at least make it look like something and dry it completely. Moving on two weeks later I decided to straighten my hair ( I mostly blow dry with a round brush or curl it). As I was straightening I noticed some pieces were longer than the others but kept going. When I was done my hair was uneven. She chopped it up so bad. I had longer and shorter pieces all over. I was so pissed and still am. Now I have to go pay someone else fix her mistake. I've been telling everyone now to go there just in case they get this lady as their stylist. read more

Horrible ! They have a new lady. She didn't even know how to blow dry. I had to go out with my hair curled after she " blow dried it" I hated that day ! read more

I was referred here by my best friend. I had always admired how good her hair looked and she always boasted about Holly so I felt compelled to go see her! My first visit with Holly was just a clarifying treatment and a very short trim just to even everything out! Holly then, was super friendly and very knowledgable of hair care and products. The real moment of truth came was when I came back to get my hair dyed. Previous hair stylists didn't achieve what I initially had in my head but Holly was able to execute everything that I really wanted, perfectly! Even with my second visit to see her, she was very attentive, personable and made me feel at home while as if we were best friends since elementary school! That, to me really sealed the deal! Came out of that salon feeling like a million bucks and I will definitely be returning to see her again! read more

Beyond happy with the haircut that Tatyana (so sorry if I spelled it wrong) gave me. She was so friendly and took her time, I got the impression she really cared about her work. She even surprised me and curled my hair while blow drying it, it was super sweet and my hair looks amazing. Will definitely being going back. read more

I had a bridal shower to go to and had procrastinated doing everything until the day of. Not good planning on my part. Well I called to see if they had an opening and was sitting in a chair within the hour. I hadn't been here before so had no preference in stylist but was incredibly lucky to be sitting in Hollys chair. She was so nice and knew what I wanted and explained what she was doing and why through the whole haircut (I had a completely new style) I've had nothing but compliments and I will definitely go back to her for every haircut! read more

So I used to work at jcpenney galleria mall and I had always heard good things about the salon. I needed to get my hair done for my wedding and it was pretty short notice, called them on thur and the wedding was on Sunday. I called and made an appointment, tried to tell the girl what it was gonna be, a total color change (red and brown from my current blonde), and cut but she didn't really seem to care. Made me an appointment for that evening. When I went in the I was about fine min early and they didn't bring me back till ten minutes after my appointment time. When I showed the lady what i wanted she freaked out and told me that it was way too much, at least three hours work, and she didn't have the time. She acted like it was my fault until I told her that I had tried to communicate my needs to the girl that she went to the front to figure out what happened. They ended up making me an appointment for the morning of the next day. When I came in the next day a different lady, dark skin with an accent and medium length curly hair, helped me out. Seemed really nice, spent about an hour talking about what I wanted and I showed her the pic I had of what I wanted and she seemed to get it. I told her I didn't want I darn so the color would last longer, I just wanted it to look good for the wedding and I didn't care how long it lasted. We spent around four hours cutting and coloring my hair and when she was done it was horrible! I looked good but not at all what I wanted. I wanted a medium brown with a few splotches of pale red around randomly ( but only like five total in the front and sides) and she made my hair black with solid red tips as well as a few splotches. I had told her my fiancé didn't like it when the hair was all one color anywhere, like on the tips, but more so when it was random and not structured looking. I tipped her anyways because I think she just didn't know how to her job very well but j am never going back and I advice others to not go or proceed with EXTREME caution. I understand that erring my hair dyed that soon to the wedding is risky but my stylist didn't even color it like I wanted at all. Overall, horrible experience. read more

JC Penney Salon - Hair Salons Near Me - Henderson, Nevada

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I would recommend avoiding Sandy. She's rude and has no talent for cutting hair. I got a bargain basement cut I could have gone to Great Clips for. read more

I have been going to Rhonda for over 8 years at JcPenny Salon. Her pictures are posted, hair by blondina. I can't recommend her enough. She is THEE color expert. Never leave there disappointed. She has gone through my phases with me and always recommends what she thinks would look good. From bangs, to high lights and low lights and now full colors I always feel like I'm in great hands. If you are looking for a new hair stylist, try at Rhonda at JcPenny Salon at Galleria. You will not be disappointed! read more

Renee wiliiams has been my hair stylist for many years. I have followed her through all her moves. She is amazing and always styles my hair perfect. If you are looking for a new look check her out. read more