Great location, Been coming here for many years, very knowledgeable staff, inviting and clean !…read more Red light Skin Rejuvenation is my go to !

I had been cancelled on by my usual salon right before Christmas and decided it was time to find a…read moremore convenient location for me anyway since my usual routine had changed. I managed to get an appointment here but the person who was supposed to do my lashes had an emergency and I was basically being cancelled on again. Then Heather saved me! Heather stayed after normal hours for me (!!) and my lashes looked and felt great afterwards. I went out that night to so many compliments and they've held up great since that appointment. I am happy I ended up being cancelled on in the end. It worked out better for me and I can't wait to go back.

Sherwood park location Not good. I asked for someone to review camera as I couldn't open my eyes…read morewhile I was getting my lashes done. Only me and person working on me. Until another person entered and talked for whole session never said anything to me or why they were there. My stuff was moved. I tried several times to talk to owner and asked that the cameras be reviewed. I also had to cancel my credit card and debit what was in my wallet. One lady said to the other in mid conversation "did you check your credit card?" They were not even talking about that at the time or anything related. I'll never go back

Service was amazing for that I rate 5 stars but The moment I got home they just started falling out…read more, I've had my lashes done for 10 years now and never had this happen I feel for $168 which is also the most I've ever spent on lashes they should last at least two weeks with only a bit of fall out. It's too bad they looked beautiful the first couple hours I've had them on

I have been going to this couple since I started working in this area. I love the work they do they…read moreseem to know what I need before I do. They are amazing and are bringing in new workers as well to get the great jobs done. I recommend everyone to go here and feel the passion they have for the work

I don't usually write a bad review unless I feel strongly about it. I booked an appointment for a…read morehybrid full set of lashes. I'd been to Posh a few times prior and although I wasn't super happy, it was the only place I could get in with hardly any notice. The girl did take the time to ask questions about the look I was going for. One thing I stressed was that in my last appointment I had a volume set (and paid way too much for it) and that I didn't want that again. This time, I was looking for a more natural look - hence the hybrid. She asked if the length was ok in the past, I agreed it wasn't too bad. I stressed I felt like the volume set was just too thick and a little too "young" for my age. At the beginning she did mention some of girls have started their fall shed so I can expect the same. She was giving lengthy explanations of what she was doing and reiterated she prefers I tell her if something wasn't right rather than not saying anything. She began the work but at the end when I held the mirror up I was so very disappointed. It looked exactly like she took a fake set out of the package at the local drug store and glued the strip to my eyelids. Horrible! That's not natural. They were so curled it looked like the tips were attached to my eyelids as well. That's not natural. They looked like they were perfectly cut across the top with a pair of scissors. That's not natural either. There were zero lashes in the corners. That's not natThey were so thick and dark and stiff and they almost looked blue in the sunlight. I immediately told her I didn't like them at all (remembering she'd prefer to hear that) Instead of listening to me, she got very defensive and kept holding up a piece of paper saying they did this length last time. Always something about last time. Again, I wanted a natural look therefore a hybrid because I didn't want it to look like last time. I kept giving very valid reasons why I didn't like them. She simply said do you want me to take them off for you? I had another appointment after and declined. It was very evident of my dissatisfaction but she didn't care. I paid the $183.75 and when paying she came over and offered to remove them and lucky me, she wasn't even going to charge me! I don't think I should have paid for them at all. If she's only going to refer to a piece of paper and negate everything I say, then why bother asking questions? After leaving, I sat in my vehicle and cancelled my next appointment. Called my old lash business I went to for years (quit going cause it was too far after I moved) and explained my situation and my lash expert I had been going to for 5 years made some arrangements to book me in the next day. I immediately went back into Posh - less than 5 minutes later and told the girl I wanted the lashes removed. I was embarrassed leaving with them. All of a sudden she wasn't available to remove them. Someone else did it and I couldn't get them off quick enough. Never again! Just because you give lengthy explanations doesn't make you an expert. And acting defensive when a customer isn't happy doesn't make you a professional. UPDATE - I just read the owners review and am very disappointed to see it's full of inaccuracies and lies. I was NEVER told the lashes were going to be a repeat of what was done in the past. Not once. I was asked if I was pleased with the length, I recalled I probably was. There was absolutely ZERO discussion about curl, extra fullness or any of the the other claims made by the owner. Furthermore, there was NEVER an offer to have the fee waived. NOT ONCE. I would have have gladly taken them up on their offer if they had. They NEVER offered to redo them either. This reaffirms their lack of professionalism and the lengths they'll go, to take responsibility. It was only after I declined an appointment for a fill (in what they insisted had to be within a 2 week period) staring "I won't be back" that the technician came over with an attitude and said if I didn't like them she'd remove them. As I said in my review, I declined due to another commitment. Certainly no offers of any kind were made to me prior to paying. FALSE, FALSE, FALSE. After going to my vehicle and making alternate arrangements with my commitment, I did return to immediately have the lashes removed. In that span of a few minutes, the technician rescinded her offer. She was NOT with another client. She was actually folding towels at her station. I will GLADLY be contacting you to have my money refunded.

It's very unfortunate that my second review is quite different then my first review…read more After I had a good experience with them I decided to go back to get a lash lift/lash perm and to use their apprentice tech to try out the services at a lower price. Unfortunately though I never got that far. I initially tried to book back in July/August but the availability was very limited (I was looking for evenings or weekends due to work schedule). I managed to make an appointment only to have it cancelled the day after I made it due to scheduling error. The receptionist then said she would call me back with an available time which never happened. I never ended up getting that phone call so I went somewhere else. I decided to give them another try and called them last week for the same appointment. The exact issue happened again....they couldn't find an available spot and said they would call me back. 5 days go by and no phone call but this time I decide to call them to follow up. The receptionist then begins to tell me that the staff that observes the apprentice has gone on maternity leave and can't get ahold of her to book the appointment. So after some back and forth finally I asked "does that mean that your no longer offering there services?" to which she says "yeah I guess." It was a struggle for me to get a straight answer from her. If they can't offer services they should inform the customer or at least not promise to call them and not follow through with it. The services they offer were good when I went but unfortunately I can't say the same thing for their customer services related to booking or follow through.