I have no issue with Jbrd, the only issue was with their affiliate: Ghost and Darkness. I bought a shirt for my boyfriend on early April 15th from the Ghost and Darkness website and I selected first class shipping so that the product would arrive within 3-5 business days. I set my information so that I would be contacted when the order is confirmed, shipped, delivered, etc. However, I only received the confirmation email. A few days went by and I had yet to receive any other emails on shipping and eta. I was not even given a delivery number so I couldn't even check if my package was sent out, all I got was that the order was confirmed. I then contacted G & D through Facebook and sent them pictures of the information I received. As in the photos I have attached, they told me my item was 'at an event' and 'planned on getting back to me'. I sent them an image showing all of the emails I received from them and stated that there was no email on 'getting back to me'. They told me it must've been sent into my spam box, although when I search for a contact in my email - my phone shows every email that contact has sent me regardless if it was spam or not. They then said that their program has been 'buggy' and that this is 'not their brand', and that they have refunded me for the first class package. I appreciate the refund and apology, although I am sad that my boyfriend won't receive his birthday present tomorrow. I'm not sure why I had to contact them in order for me to get my order when they should have sent it out within the time frame that I had paid for. read more