I have been coming here for almost a year now and they have the best deal in the Valley. The…read moremachines are always working and employees are all pleasant. Darlene is usually there when I wash and she is amazing! I would highly recommend this place!

They are so amazing and friendly. When u have big bed sheets or own dogs, this is the place to get…read moreyour sheets cleaned right.

Remodeling the place. Has all machines updated and it's nice and cool…read moreHere. Cheap washer and lowest in town. Don't be fooled by free dry as their washer prices are double.

I've been coming to this laundromat for years, and watching it fall apart has been incredibly…read morefrustrating. The owner should be embarrassed by the condition of this place. Machine after machine is broken, yet the prices keep going up. How does that make any sense? Customers are expected to pay more while the equipment barely works. I've had to wash the same load multiple times because the machines didn't clean my clothes properly. Nobody should have to pay twice because the laundromat can't maintain its equipment. The worst part is that this isn't a new problem. These issues have been going on for a long time, and nothing gets fixed. It feels like the owner has completely given up on this location. For a laundromat that's open 24 hours and sits in a great location, the lack of care is unbelievable. Stop raising prices and start fixing the machines. Customers have been supporting this business for years, and this is what we get in return? Broken equipment, wasted money, and constant frustration. Do better. Right now, this place is a perfect example of how to run a once-good business into the ground. Fix the damn place. Give a shit about your business. Update: I appreciate the response, but I'm not reviewing your other 17 laundromats. I'm reviewing this location. As a concerned customer, my frustration comes from the fact that I actually want this laundromat to do well. This location is more convenient than most others in the area and, in my experience, feels safer than many alternatives. That's one of the reasons I've continued coming back over the years despite the ongoing issues. You can say your machines are 95% operational, that mechanics come multiple times a week, and that you're investing in improvements, but as a customer, that's simply not what I've experienced. I don't come here every week--I come once in a blue moon--and every time I return, I see many of the same issues. Broken machines, out-of-order signs, and equipment that doesn't perform as it should. What frustrates me is the disconnect between what you're describing and what customers actually see when they walk through the door. If this location is receiving constant maintenance and investment, it certainly isn't obvious from the customer side. I don't care how many stores you own. I care about the one I'm standing in. As a longtime customer, I can honestly say this location has declined over the years, and that's what my review reflects. If improvements are being made, that's great. But customers judge a laundromat by results, not promises. When I have to rewash clothes because a machine didn't do its job, or when I repeatedly find machines out of service months apart, it's hard to believe things are improving. This review wasn't written because I want to tear the business down. It was written because I'm disappointed. This laundromat has a great location, is open 24 hours, and has the potential to be one of the better options around. As a customer who would like to continue using it, I hope the changes you're talking about actually happen, because the condition of this location does not currently reflect the level of care described in your response.

Nasty and dirty, half of the machines don't even work! The detergent station is not working as…read morewell. Ugh!

The best Laundry ever!!! In the S.F. Valley in Van Nuys!…read moreGreat customer service, specially the young lady her name is Estella the housekeeper sweet cheerful, very helpful always saying hi to the customers! Also Tuesday, Wednesday & Thursday all day free drying!! The best service ever! Great place to come clean great music as your washing clothes. Nice place to come. suggestion a Vending machine for Snacks and a ATM withdrawal Kiosk. Also more stools to sit down other than great place!!!

Love how clean everything is! I feel safe going there when I have to do a later load.read more

Rude lady that works there looks at me as if I'm trying to use their restroom for free. You should…read morehave better staff that respect people. Plus your dryer needs work it won't even dry my clothes completely. But rude staff is the one number worst part for this place June 25 8pm

Here's a polished review you can post:…read more Came here to wash an extra large comforter, pillowcases, and heavy bulky clothing. This laundromat was very clean, organized, and spotless. The machines worked great and the whole place was well maintained. Definitely a good place to do laundry -- I'll be coming back!

La Buenísima used to be a solid, no-nonsense laundromat. The old PayRange digital payment system…read moreworked well, was efficient, and actually made doing laundry less painful. Then they "upgraded"... and managed to make everything worse. Now you have to physically swipe at every single machine, which is not only inconvenient but raises real concerns about card skimmers and my bank tests me about potential fraud given the number of duplicate transactions. That oversight alone is troubling in 2026, when secure, touchless payments already exist and were already working here. To make matters worse, the network is "out of range" or down at least half the time, forcing customers back to coins anyway. Yes, there's an ATM on site, which is nice but then what's the point of digital payment if it doesn't reliably work? And when you ask the staff on site you get an "I don't know" That's not convenience, that's backtracking. This is the textbook definition of if it's not broken, don't fix it. The old system worked. This one is clunky, unreliable, and feels like a step backward in both usability and security. I'll still come here if I have to, but the experience has gone from efficient to frustrating for no good reason. Please reconsider the payment system, because right now, it's the weakest part of the business. The free dry is awesome and the staff keep the place clean which is the only reason I give it two stars.

false prices never coming here again workers were super rude don't recommend to anyoneread more

I've been coming here for about two months now, and I wanted to give it some real time before…read moreleaving a review. Honestly, it's been nothing but a great experience. One of the biggest perks for me is that you don't need to bring cash. You can easily use their mobile app, which makes the whole process so much more convenient. (If you prefer, you can still use quarters on all the machines and their change machines are always working. I've never seen them out of service.) The machines themselves are top-notch. They clean my clothes thoroughly, and I'm using about half the amount of detergent I normally would, thanks to their high-efficiency design. The spin cycle is excellent too clothes come out damp instead of soaking wet, which makes drying much faster. Speaking of dryers, they're super reliable. Only one was out of service, which is impressive compared to other places where it feels like half the machines are broken. Cleanliness is another huge plus. The employees are constantly cleaning during their shifts, and it really shows. The place is always spotless. I did have a minor issue once when a machine threw an error code, but Johnny was extremely helpful. He went above and beyond to fix it quickly, and I didn't lose a bunch of time something I've definitely dealt with at other laundromats. Yes, the prices are a little higher, but when you're using way less detergent (which, let's be honest, costs a fortune these days), it definitely evens out. I honestly hate to recommend this place because I know it's going to get busier but it's just too good to keep to myself. If you're thinking about trying it, don't wait. You'll be glad you made the switch. I'm a creature of habit, so changing laundromats wasn't easy for me, but I'm really glad I did. Plus, a few extra bonuses: you can take the carts out to the parking lot so you're not stuck carrying heavy loads, and there's always plenty of parking available! They do close at 10pm, so just be mindful of that because I've seen a few rude ppl trying to do laundry last minute.

I just moved back to the Valley and had a lot of bedsheets and linens that had been sitting in…read morestorage for over a year. I was overwhelmed trying to figure out how to get everything cleaned and folded. I came to Wash & Fold Laundry in Van Nuys and had a great experience. The store was very clean, the machines were easy to use, and the staff was extremely helpful. I'm not very experienced with doing large amounts of laundry, but one of the technicians took the time to teach me. He noticed I had too many suds in the washer, explained why, and even offered me some extra fabric softener since I didn't have any. I also had a machine get stuck after putting in $2.50 toward a $4 cycle. Again, the staff member came over, fixed the issue, and helped me finish my laundry without any hassle. Because of their help, I was able to wash pillows, down comforters, sheets, and all my bedding. Clean store, affordable prices, and people who genuinely care about helping customers. Highly recommend Wash & Fold Laundry in Van Nuys if you need a reliable laundromat.

It was very good service, Blanca the AM ATTENDED…read more Was very knowledgeable with every question that needed to be answered. BLANCA is the type of Employee this place needs to always have. She is very polite, she is always ready to help in anything that is needed. Keeps place very clean and machines working at all times. Makes me wanted to come back again and again.

Big and spacious laundromat good enough to find what you need. From XXL to small washing machines!…read morePlenty of folding table space. Just needs a bit of upgrade inside with maintaining the machines. Overall a good experience!

I've been a loyal customer, However, the staff working on Sunday nights has been very…read moredisappointing. This is the second time I've had an issue. The employee refuses to open the bathroom door, even when it's clearly needed. I was already folding my clothes, but I had to leave with them unfolded because my child needed to use the restroom, and I did as well. When I asked, she said she couldn't open it. This was very frustrating and inconvenient. she treats male customers differently, which feels very unprofessional and unfair.