It is with a heavy heart that I must submit this review. However, I have spoken with SGI Transport…read moreon several occasions and no course of action has taken place and I have been treated very unfairly with the accident that their business caused. On July 26th, 2025 SGI Transport INC provided a mobile service to change and replace a flat tire on one of my work vehicles. (The end of July until mid-August is our slowest time of the season and the truck was not utilized.) However, August 21st, 2025 when we were back to using the truck the tire and rim COMPLETELY broke off of the truck. My driver was not hurt physically or any other driver thankfully. However, my driver was emotionally scared and quit as a result. After having the truck towed to the Auto Repair Shop, the diagnostic reported that the tire was not properly reinstalled and secured. (This is a heavy 6,000 lb truck). As a result, when my driver was driving the tire was loose and the vibration from the truck and road SNAPPED each stud one by one until the rim and tire flew off into the woods off the side of the road, never recovered. I kindly called Eric at SGI Transport and explained the situation. He recalled it very well of the tire change and mentioned that he informed my driver that a lug nut was missing (however, the next day Kevin mentioned that Eric misspoke and it was actually a stud missing). Regardless of what vital piece was missing, I as the owner and payee was never notified. The receipt that was provided only had the tire size and location in the notes but never informed us of the safety hazard of a missing "lug nut" or "stud". This accident could have resulted in a fatality and I was extremely disappointed when I called SGI Transport and spoke with Eric. He was very defensive and stated that it was my fault for "not paying attention to my business." I was shocked that he would speak to a customer in that manner. He then proceeded to use excessive profanity and then hung the phone up on me. I called back and was presented with the same treatment and then hung up on again. The following day I called back and I believe that I spoke with Kevin. He was calmer and more collect and we actually had a discussion about the situation. He then asked for me to email him the pictures and repairs but they guy or SGI Transport never responded to show the slightest of concern for my driver or situation that they caused. I am all for supporting other small business owner's and I was very patient with waiting for them to do the right thing, but I refuse to be bullied and ignored and punished for negligence during their installation. Knowing that a "lug nut" or "stud" was missing from the tire and it being a safety hazard and SGI still proceeding with the job was unprofessional and extremely irresponsible from a fiduciary stance. It turns out that the company also has a BBB (Better Business Bureau) complaint against them from January 2025.

I had a blowout on I-77N and they came out (took a minute so I went to a safe place) they texted me…read morewhen 20 minutes out. They did all the tests on the new tire and installed it on the side of 77N. Then bc my hazards had been on for 3 hours the battery died (BTW they jumped me too) but I was safe and he was knowledgeable and fast when he got there) so grateful

Let's just say....this business has 5 stars for a reason…read more We ended up in a terrible situation so we got on yelp and found this towing business, I decided to call and my reception was down so my call failed. Not only did Mr.Lee take the time out of his day to call me back and leave a voicemail, he also gave me a time of when he could be at my home to help! We were in search of something a little quicker (outside of his area) so we told him maybe we can call him back if we decided we needed his services. Well, Mr.Lee ended up calling us back! He had a reference to someone who was closer to our location who could help us in a quicker time! His reference "Juan" was on time, extremely helpful did everything in a timely fashion! We had an appliance that we purchased with our pickup truck get stuck in our backyard on a wet day. We had also called a service closer to our house who told us that "they could not help due to the fact that they could also get stuck on the wet grass". No fear!!! Lee and his references made sure that we got the services we needed to get out of our ditch! Thank you so so much! I would recommend you to anybody! Trust this one! Professionalism, time management, responses, all Five stars!!!!!!

Would highly recommend Lee. He was great to deal with. Very professional and a great personality…read more My car hadn't moved in over a year and was quite a stress for me. I reached out to him and had a response very quickly. Every time I had to call him during business hours he answered by the second ring. He was very understanding of my tight schedule and was able to move the vehicle with no problems and an upfront and honest price. The entire process I had no doubts I had gotten the right guy towing my vehicle. I will definitely be using StrictLee for all my towing in the future.

Had to have them come out again. It was too cold last night but I need to get a new battery after…read moreall that. Greg was professional and got the job done. I hope I don't need them again, but I do know who I'll call!

He was dispatched by our Verizon Roadside Assistance. When he arrived he refused to help us,…read moreclaiming that he couldn't open a uhaul truck we rented. Then told me I needed to call to see if they would approve it, but then he wouldn't wait for us to call and get that approval. We finally got a hold of Allstate Roadside Assistance, who he said dispatched him, and they approved it, then he wouldn't come back to do the job. He claimed he couldn't open it because it was a commercial truck, but it's just a Econoline 250, not a semi, and it was approved. He left us here all night.

I went to Hobby Lobby and put my keys in the cup holder while I was mapping out my store visit…read more Ended up getting on the phone distracted and locked the keys in the car. Found this business on yelp and I was very satisfied. He was quick professional and did I say QUICK?! Thank you!

Called them and was told they'd pickup my car in 30 minute. After an hour I called to follow up. I…read moregot voicemail. I waited another hour-nothing. Now I was going to be late to an appointment and had to cancel my appointment at the dealer where they were supposed to take the car. I called them back and told them to forget it. I could have let they just show up without me being there. But that would have been rude. I understand that things can happen, but there is no excuse for not calling to tell me that and there is sure no excuse for not returning my call for more than hour. I wasted 2 hours of my time. I'd give them 0 stars if that were possibl.

My truck had a blow out on 77 s at the border of Rockhill and Charlotte, after making multiple…read morecalls to other roadside companies and getting 2hr wait times I began to loose hope until I called CM & AS they had my tire in stock and they came to replace it within a hour.

From the owner: We offer Inshop & Roadside Assistance in the form of Tire repair/replace for Commercial vehicles…read moremainly Semi trucks , Dump Trucks, & Box Trucks..

Kris did an excellent job with service, prompt timely response, and competency! Thank you!read more

Never showed up to tow my car. Lied to Progressive about being on site. It's been 5 hours. Don't…read moreuse this company

I can't begin to say how thankful I am for another mechanic shop that didn't want to touch my issue…read morewith my car..GAVE ME RIGGS...I called him and told him what I got going on. He was in the next city about maybe 40 minutes to hour away. **IT'S ALMOST CLOSING TIME FOR MECHANICS**..He told me YES. The shop that I called was in walking distance THEY DID NOT EVEN WANT TO TOUCH IT. I CLEARLY understood why. RIGGS showed up and blessed me in a beautiful way. My situation was very ugly. He deserved more than what he charged me. That was a tremendous blessing for me too...I just spent too many hundreds to get my MAINTENANCE done. I was looking thousands after the MAINTENANCE was done and the company would NOT admit they did something WRONG TERRIBLY. I knew RIGGS was not going to be able to fix the issue only because of what my car did. HE SHOWED UP AND BLESSED MY DAY FAR MORE. HE DIDN'T WANT TO TOUCH EITHER .....I clearly understood why. HE STILL TOOK THE TRIP AND HE TOOK TIME TO LOOK AT IT AFTER BUSINESS HOURS. HE GAVE ME EVERYTHING I NEEDED TO KNOW. The shop down the street didn't want me to bring car my there. They could have done the same thing....They were still a blessing to me because they gave me RIGGS...I'm gone call them tomorrow and thank the guy I talked to. My day was upside downside double wide UGLY. I'm smiling and profiling and will be dialing and filing with beautiful styling. LOL! My car is dead and I'm ok. I'M TRULY THANKFUL. I LOVE MR RIGGS. HE IS A BLESSING. HE GETS INFINITY STARS .. Because I didn't know what I was going to do. I was stranded and had to walk. I was injured. I spent a lot money and I got shut down by the shop that did the disrespectful ugliness. Riggs diggs...Did It..

Very customer friendly and caring!!! 10 stars. When I was stranded, Riggs can't through. Wait…read moretime was reasonable and the service by far was exceptional. I would recommend.

Dennis was awesome, he came right before he was getting ready to close. My daughter car would not…read morecrank up due to her battery. Dennis came and met me where the car was, told me then it was her battery. He gave it a jumpstart so I can get it home. He also said he can come back the next day and get a battery and put it in my daughter car. And he basically did everything he said he would do. I was so grateful for his help and just everything he did to get my daughter car back running. He went far and beyond with helping me in this situation and I do appreciate him so much. Thanks Dennis

From the owner: Got a flat tire dead battery lock your keys in the car reach out to era emergency roadside…read moreassistance for fast friendly customer service we are here to help you get back on the road