We leased a 2026 Santa Fe shortly before Hyundai of Pharr transitioned to Charlie Clark Hyundai. We…read morespecifically asked to keep everything the same as our prior lease, including maintenance coverage, but were not informed that the 3-year plan was no longer included or available for purchase.
At our first service visit, we discovered we had no coverage. When we spoke to our salesperson, Ivan Camarillo, he was dismissive and said it wasn't his responsibility to inform us.
To be fair, the service department under the new ownership was a great experience--friendly, professional, and they even provided a complimentary oil change. Sales communication, however, needs significant improvement.