I really like Dr. Herzog. What's even better is he cares about you. Going to the dentist has been a…read moreTrumatic experience for me since I was a little kid. I'm sure there are many of you out there like me. I can finish up this review in one sentence. No matter what Dr. Herzog did to me I never felt more than a twinge of pain and when he sensed that I flinched he stopped and reevaluated. See Dr. Bob if you want to get your smile put back together. You won't regret the phone call.

Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

I have been going to Dr. Schwartz for years. I look forward to my 6 month cleaning every time. The…read morestaff are friendly, and accommodating. They let you know well in advance when your appointment is, in case you need to change it, etc. A clean mouth is a happy mouth.