Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

In 2014 I left a very positive review of Dr. Bob's which I must revise. It's been a number of years…read moresince I left this practice, but I saw the positive review I left in 2014 and I don't want to mislead people. Dr. Herzog retired (his first name is Robert, but he was never actually "Dr. Bob"). Dr. Mai left, and I kept getting different dental hygienists, each of whom had just graduated from school. (Yes, I know, we all have to start somewhere, but I have very sensitive teeth, and I prefer to see experienced professionals I know.) The place suddenly had the feel of a factory to me - the decor was like hotels I've been to and the receptionist acted as if I were a bother when I was trying to make an appointment. I don't recommend it. Incidentally, the photos posted are of Dr. Herzog and his staff, they do not reflect the current staff or office. I see that "Dr. Bob's" now has several locations; my review is of the 2727 Main office.

I have been going to Dr. Schwartz for years. I look forward to my 6 month cleaning every time. The…read morestaff are friendly, and accommodating. They let you know well in advance when your appointment is, in case you need to change it, etc. A clean mouth is a happy mouth.

A great dentist! Thoughtful, practical, and does an excellent job of explaining every procedure.read more

I've been seeing Dr. Ball for several years and greatly appreciate his skill, expertise, and…read morepractical nature. Some practices push a lot of cosmetic upgrades, but Dr. Ball has a balanced approach I really appreciate. I also love the kind, skillful hygienists who do my cleanings. Really great practice!

Dr Altman and his staff are wonderful and friendly. They take the time to explain everything they…read moreare doing, and what they are planning to do. I have only been a patient for less than a year, due to a change in insurance. I would Highly Recommend them.

As a new patient and new to western New York- I cant recommend Dr. Altman and staff any higher! Dr…read more Altman is a very skilled and experienced dentist who takes the time to thoroughly diagnose the issue, put the plan of action in motion and fix it--painlessly. In addition, what really stands out and is worthy of comment for this practice is the professionalism and enthusiasm of his staff- not to mention Dr. Altman being just one heck of a nice guy. So nice to see employees who really enjoy their jobs as well as each other- everyone is so nice and welcoming and it really shows. 5 stars no question. Very happy to be a new patient :-)