Very friendly staff. Clean place. Except coffee pot all appliances worked. Did not report issue to them, so they are not at fault.

My daughter & I & her 3 young children stayed in a 2 bedroom cabin on September 16th. The cabin itself was very nice but I have 2 "complaints" Firstly I do not agree when one is paying almost $400 for one nights stay that one should be told that any dishes used must be washed or there will be a $100 charge! Really??!! My other "complaint" is how they suggest for a dining choice the restaurant at Overlander Lodge which is a km up the road, which is not a problem as we didn't want to drive into Jasper or back to Hinton when it is dark. So the girl suggested a reservation would be recommended so no problem we will make a reservation. Well upon calling The Overlander a person did not answer so the voice mail said to leave a message & it would be returned. Left a message with our time request # of people etc. No one called back so we after waiting decided we would drive there & have dinner. Upon arriving we stood around with no one acknowledging us; there was 2 young women behind a desk one being on the phone which was most likely why our call had not been returned. Finally a waitress came & asked us how she could help us & I responded 2 adults 2 children 1 infant; oh she said can you come back at 8:00!!?? R u kidding me?? Yes that's no problem with 3 young children at that time of night!! Hello?? What really pissed me off was there must be 30 tables in that restaurant & there were people at 1 table! So hmmmm will I be back? Probably not unless I'm desperate & in a snow storm. Also do your own damn dishes. That's what you have cleaning staff for. Oh No One ever returned my call! read more