I had been going to John Roberts salon in Chagrin Falls for 17 years for pedicures. I had been…read moregoing to Codie. Codie reduced her hours to one day a week, on Tuesdays, a couple years ago. Because of such limited appointment time, I was not able to get in with her this summer of 2024. In November 2024 I scheduled nine appointments to carry me through spring, summer and fall of 2025. I worked with Danita to schedule me. In the spring, for some reason, every one of my appointments had been canceled and replaced by other customers in my timeslots. I am told that nobody knows what happened. I talked with one of the co-owners several times. In the end, nothing was done. I felt they should have given me my appointments back with the person I made the appointments for. They offered me other dates, times and service providers. The co-owner, in a very friendly manner, told me I was always welcome there. I will not be going back.

I went here to get my hair cut. I am always nervous to get my hair done becuase I have extremely…read morethick and long hair. My current stylist I have been going to is about an hour and half drive, so I was trying to find someone new and after this experience, I am making that 1.5 hour drive. Don't get me wrong, if you have normal hair, this place I am sure would be a great option for you, my personal experience there left me bummed. I told the stylist my hair needed to be thinned out and she didn't do it. She said it would be fine. She did a small trim and it made my hair lay heavy on my head. I tried helping the stylist understand what my hair needed but she didn't understand it. It is a clean location, small, but clean. I will not be returning though because I feel like they know the basics and cannot make adjustments when someone comes in with different hair then what they are used to.

I booked a cut and blowout as a first time client (new to area and live 2 minutes away; looking for…read morea great stylist) and was quoted 85.00 which is not a problem. We pay for quality! I wanted a fresh new look from a great salon and don't expect " budget cut" services or pricing. I arrived, checked in and ended up waiting 30 minutes for my stylist because mine was running late. Ok, no problem because I watched some great hair being done so I was so excited! I was also in clear view of a gal doing a pedicure and I thought I'd try that service out next time. Good to know it's all under one roof. After waiting with anticipation of the stylist finishing up with their haircuts and blowouts, the gal that fished the pedicure came up to me saying she is ready for me. I was confused.... My heart sank. The excitement was gone and I just couldn't go through with it. I couldn't trust that I would get the same beautiful results as an experienced & skilled stylist for my big hair change. I asked her if she just got done doing that pedicure and was a newer stylist and she said yes, I just got done with the pedicure and have been cutting for about one year. I apologized and said I wasn't comfortable with her cutting my hair. I never had a pedicure nail person cut my hair before. The gal at the desk said all their stylist do pedicures and didn't offer any alternatives. She didn't care that I waited 30 minutes post my scheduled appointment and didn't care that I was not comfortable and didn't try to find me someone more experienced. She didn't even sell me on this stylist either!! Didn't build her up at all. Retaining my business was not a consideration at all. She was all too ok with me walking out the door. Since when does skilled experienced stylist do pedicures on Saturday ? I could have went to "budget cuts" and pay 15.00 rather than 85 plus a tip. That price point comes with expectations of getting a trained stylist passionate about her or his craft.

Fran is absolutely amazing! She took so much care with my hair and really listened to what I…read morewanted, while also giving me her professional input to make sure it turned out even better than I imagined. Not only does she have incredible skill, but she also creates such a welcoming and relaxing environment in her salon. Everything was spotless, comfortable, and you can tell she takes pride in making her clients feel special.

Best place around for that personal touch. My stylist,who was training a newer employee(Milena?)…read moredid an excellent job.My co-workers were amazed at my "new look".I have much more confidence when I go out in public. 5 star destination.

this vibes in arras is so nice and welcoming. the front desk ladies are always so sweet with the…read morenicest smiles. i get my hair done by genevieve and i randomly selected her last year when i was trying to blonde and every single time i see her im amazed. i can show her any pictures and she makes it look just like it. not only is she an amazing stylist but has the best personality and is the sweetest out there. she takes my dark brown to platinum blonde in less then 45 minutes. i will never switch hair salons arras is such a wonderful place!!

Kat is fabulous. She makes you feel like the most important person in the room when you walk in for…read morea hair cut. She asked me a bunch of good questions like, how long do I want to spend doing my hair, how often I wash it, if I had any concerns about dry scalp or frizz or thinning. Kat encouraged me to also show her pictures of what I did and didn't like so she could target the look I wanted. She took this all into account to give me a great cut and style. And then walked me through how to recreate the look at home. I recommend her skills and talents to everyone.

I loved my experience here! Tressa is a really talented stylist and she knew exactly what my hair…read moreneeded to look fresh and sleek. She's patient and a great listener who took in all of my questions and came up with a great style and color for my face/complexion. When you call to make an appointment make sure you ask for Tressa!

This salon is absolutely beautiful. The staff is so friendly and made me feel very comfortable…read moreduring my first...but definitely not last...visit. Steffi did my hair and I am in love! My first bayalage is gorgeous! She really took her time and I felt beautiful when I left. Thank you!!!

Jeona did a wonderful job. I had a root (grey) touch-up and cut. Just Beautiful! Very professional…read moreand pleasant to talk to. Great salon experience.

I used to be a client of the owner's before she opened her own salon and she was amazing to work…read morewith. Fast forward to more recently when it had been awhile since I'd seen her and I asked her if I could come in for a cut. She said she was too busy THE ENTIRE SUMMER for what's usually a 45 minute service. Just disappointing and rude. Also, their exorbitant pricing is just a little entitled for a Cleveland salon. The same quality service can be found nearby with other very talented stylists. It's a shame to leave this review, however it's also a shame to be turned away by someone who did your hair for many years. Guess I didn't pass their "vibe check".

Wonderful staff , great hair products , scheduling easy ... massage , mani pedi ... great place to…read morebe pampered !

Thanks to a gift card I had a facial with Karlee. She told me about my skin and helped me make the…read moredecision on what treatments to receive. I had the microdermabrasion. An instrument with crystals helps to remove blemishes and fine lines. It removes the old cells of the skin to give a fresh look. Karlee used a cleanser, toner and moisturizers, so many I don't remember. My face felt great, and I needed it done. Aveda products she used are for sale. Then I returned for a brow tint. Karlee chose my hair color. She plucked, waxed, shaped and colored my brows using an Aveda pencil that contains wax. Therefore it is waterproof, and last four to six weeks. I really liked the results. I purchased the pencil for $24. Prices for all salon and spa services are online. Receiving a gift card was wonderful.

Knowledgable, friendly, relaxing. I have been going to this salon for a few months and always end…read moreup happy with the results . The staff here is friendly and professional. If you want to small talk, go ahead, but if you prefer to sit quietly the staff will not bother you. The stylist always offers suggestions on hair styles that will work with my hair and products to maintain the style between cuts. But they are not-pushy or aggressive about purchasing product or getting additional services. This is what drove me from my last stylist so I am pretty happy with their low key environment. Every hair cut comes with the option of a free scalp massage, arm & hand massage, and mini facial. They also offer complimentary touch ups to make up.

I have been going to this Salon for years and for a professional working woman, the staff…read moreaccommodate all of my odd schedules, phone calls mid-haircut, and know just how to relax me when I come in stressed out! Thank you for years of fabulous customer service, customer appreciation, and styling that is always contemporary!

Sometimes being from out of town can either be great or a pain. We had a wedding to go in the area…read moreand I needed a blow out. I went on yelp and started my search. This is not a very big place but it's hidden in back of a parking lot in downtown Chagrin Falls. The inside was simply dressed but could use a simple update and maybe a bit more cleaning. The person who did my hair was Lisa I believe. She was warm and approachable, asked me what I wanted my hair to look like and asked if I had a photo. Having short hair may not be a thrill to stylist but she did a fabulous job giving me the va-va-voom I needed for this evening wedding. Blowouts are $25 and a steal. This place is really a gem. Parking is a large shared lot and that area around it has great shops and places to eat. Give them a whirl, you will be satisfied.

I am hesitant to share Chagrin's best kept salon secret, but these folks are the best glam squad in…read moretown. Talented, down to earth, reasonably priced and available at a moment's notice, I have been a loyal customer for 17 years. My kids and I go to Lisa, Kellee and Melissa, but everyone is terrific!

I am so happy I stumbled upon Melanie's Instagram a year ago. Once I saw her work, I knew I had…read moreto book an appointment. From the moment I met her to the time I left the salon, I felt like I had known her way longer. And my hair looked incredible! I cannot recommend Melanie enough!

From the owner: Helping you achieve healthy, dimensional looks that compliment you + your lifestyle I specialize…read morein Balayage, Reds and Extensions.