I went here out of curiosity just to see what the store had to offer in ways of upgrading my…read morefireplace. I was absolutely amazed at the variety of top tier bbq grills. I had no idea such beautiful bbq's existed. The staff were friendly and helpful. Next time i need a high grade bbq, i will for sure head to this great store.

Couldn't be happier with the job just completed by The Fire Place…read moreNick was our service technician. He was on time, courteous and professional. Fireplace looks terrific! Just in time for Christmas. Bob

This company could do a much better job respecting customers time. I asked tor a quote and to…read moredesign build an installation. Instead of an appointment they give you a window of time, which already is annoying. After waiting for them, patiently, at the end of the window they then sent me a text. At that point they informed me, without an apology, they would be at least another half hour. The information came at the end of the window not before. No thank you.

We are local residence in Palm Springs and needed to replace an older DCS barbecue…read more I think this team was wonderful... And identified the right replacement and execution to replace the barbecue for us. We had a couple bumps in the road in terms of the barbecue fitting into the space that was available... And yes it was on their responsibility to know that. But in the end, there's always bumps when you're spending thousands of dollars on anything. I felt that they dealt with it very professionally, and without emotion and I totally respected their professionalism to correct and fix the disconnect. These are the type of companies that you want to deal with, because not everything goes perfectly... But they were wonderful, supportive and we love our final product. Please buy product from them and you will be super happy

Leland, we certainly understand issues regarding COVID. However, we spent 15-20 minutes in the shop…read morereviewing different options and then proceeded to schedule the appointment We offered multiple contact options and all agreed on a date and time Wasn't a COVID issue that prevented the agreed upon visit

Today is Wednesday I made an appointment with you last week to come to my house between eight and…read morenine no one showed up also nobody answers your phone or returned any calls so my fourth call to you is to cancel my appointment

I had purchased a gas log set for use in my fireplace which had a gas line which hadn't been used…read morein at least 12 years. I contacted All Valley. Leland, who was very courteous and professional, explained pricing and I set an appointment. Tristan came out to install the logs and gas line. I have to give kudos as the old gas connector was melded to the pipe from the heat of previous use. Took ALOT of work to cut off. As the job included gas there is always that trepidation about leaks, etc. I felt 100% confident that Tristan knew gas log sets and their installation, and he took the time to explain things to me. Most importantly, I had confidence that the set-up would be safe.

Sorry Leland I should have done this long ago. Folks, I was on a quest for a great grill plus…read moremore. I emailed All Valley through their website. I drove Leland up the wall w ideas and questions. He patiently walked me through and helped me make a great decision - Fire Magic. His prices are as competitive as you get. I researched. Plus instead of the $1200 FM cabinet, Leland said take this one for $500. You will never notice the difference. True! A year later am still loving it and the grill! We had a time estimate after FM had confirmed delivery. So I had hired a contractor to build the island. All of a sudden he wanted the unit in three days to make his final measurements! The builder was grumpy. I called the shop, it was close but another day or so. Well Leland had Erik drive for 4 hours return to get it so that my contractor would not walk! All got installed. The hood was a bit out of line. FM wanted us to pull all out and ship back? I knew it was minor so called the shop - Erik came over and adjusted it in 15 min. A year later it is perfect. Take my word, these people are as good and honest as it gets!

Incredible job. Roy was completely responsive and came by to show us a book of past fireplace…read morerenovations. Within three days he returned and did a fantastic renovation. I strongly recommend.

The transformation of my fireplace is incredible . Roy did a great job. It looks like a whole new…read morefireplace

Absolutely horrible customer service. No follow-through. Overpriced. We finally just decided to…read moreorder our fireplace from a store in Arizona. Drove and picked it up with a trailer. Saved like 5k compared go this place. No one answers the phone. No one there during business hours. Isaac was nice but not responsive. Very unprofessional company. Don't spend your money here!!!

Expensive, and not very responsive to inquiries. I wanted to buy our fireplace and I did a lot of…read moreresearch and had many questions and they just were not that responsive. Any time I called them or any time I stopped them. The sales people were rarely there and the person who works the front desk says that only the sales people can answer questions or deal with sales

I had a great experience with On Fire! Our gas-powered fireplace was not working, so I reached out…read moreto them for a visit to see if they could provide a quote. Jason came out and was able to diagnose the issue immediately. He explained what needed to be done and was able to perform the service in the same day. Fireplace looks great and is working as expected. Overall incredible experience and will use them for future maintenance on our fireplace.

Sloppy operations. They cannot provide an estimate based upon their request for photos of the…read moreproject. Do not waste your time with this company, they are remarkably unprofessional, takes days for response and follow through. They are over their heads as a Mom and Pop operation where they don't respond to a potential client who was referred to them from the Fireplace Store.

We hired all Seasons to inspect and clean our chimney. They were very polite and professional. We…read morehighly recommend them.

Rick and Nathan came out and did a great job cleaning and inspecting my wood burner! Highly…read morerecommend! Thanks fella's!

Javier picked up the phone within two rings. Very knowledgeable about Natural Gas to Liquid…read morePropane conversions. Helped me order parts, to keep his prices reasonable. Highly Recommend.

This is the guy you want…read more Have you found that repair/service guy who is a true professional--speaks to you on the phone to understand your needs; explains the options and the costs; shows up on time (not a window, but an actual specified time); comes ready to work, tools in hand, when he shows up at your door; stocks the most common parts so that he can fix many things on the spot; has the experience and skill to diagnose and properly address the issue, correctly, the first time; is neat and respectful of property; and is an all-around nice and pleasant person to work with? Yeah, me neither. Until I had the great fortune of calling Frank, The Grill Man to repair a couple of issues with my grill. He was all of the above, plus the price was exactly as quoted on the phone. In and out, no fuss, no muss. I only wish that he did other repairs so that I can use him again. But I definitely would not hesitate to call him again for future grill needs. If you have an issue with your grill, this is the guy you want.

Fast, honest, and reliable service…read more Had a new damper installed on top of the chimney and they vacuumed out the old ash and dust. Explained how everything works, and left the home as clean as they found it. Highly recommend!

We had a bird stuck in our chimney for 4 days and couldn't find any wildlife rescues that could…read morehelp. ABC Chimney Sweep came out within an hour, set up their system, and eased the bird out through the chimney within minutes! Lisa and Evan were great: clean, humane, and efficient. My two cats are sad that the bird's gone, but I'm thrilled it survived and flew away! I will definitely call ABC in the fall for Duct Cleaning!