I was seen on Saturday 2/12/25. I had been feeling sick with symptoms of fever, chills, body aches,…read morechest pain, etc. After I was swabbed the test results came back negative, I had requested a PCR test prior to being swabbed as I was told Flu A rapids were not very accurate. They denied me as I was told "the provider doesn't like them". When the provider told me the results were negative , I asked if she was concerned with my symptoms of chest pain and bloody taste in my mouth, she answered "no". I also asked if she was concerned with the fact that I had a fever and I asked if I was contagious, she said "if you have a fever you're contagious". This confused me as I had received all negative test results. I received a steroid shot as that was recommended. I left feeling as if she did not care or take the proper time to access me as she hardly let me get a word in before trying to slip out the door. My family member works at a lab in the area and told me to come to her house to do another rapid Flu/Covid test. It popped immediately positive for FLU A. So not only did the staff there rush me and disregard my symptoms/concerns, they did not do their due diligence and give me the time and consideration I deserved as I am a paying patient. I honestly understand how Flu A is so rampant right now as the testing is done in a rush to keep the patients flowing. If I did not have someone in the medical field to re-swab me the SAME HOUR as being swabbed in the lab at DMA SOUTH, then I wouldn't have known I had it and would have probably unknowingly spread it to someone else. Not sure this will even do any good just spreading awareness.

Nurses never return calls,no matter how many times you leave messages and refuse to see you if your…read morenot seeing the same doctor that you did originally,very rude

I do not recommend this place. My 74 yr old husband recently went there on a Saturday Morning…read morefeeling horrible with an awful congested cough. He sat there for 3+ hours! They finally saw him and told him...He has high blood pressure and COPD. Gave him and antibiotic and an inhaler. Later in the week he was finally able to see his own Dr and he has.. PNEUMONIA! Not at all happy.

went in for a severe ear ache, waited for an hour to be seen, even though i was 3rd in line…read more finally got called back waited for another 30-40 minutes for the doctor or whatever she was to come in and the way she acted towards me was very unprofessional !!! all i wanted was relief, ear drops or told how i could help make it better !! what i got was just looking in my ear, probing it even though it hurt like crazy and her telling me to sit still !!!! how can i keep still when i have cervical dystonia and a ear ache ???? then said since its hurting you so bad i can send you to the er for pain meds !!! i didnt want pain meds, never asked for pain meds !! that was the biggest topic for her !! i wanted ear drops and or antibiotics !! help for this ear !!!! maybe suggestions how i can treat it or make better !! but no all that was said is if you need pain meds go to er and i can send over some antibiotics and steroids, then she walked out !! had to google and ask pharmacists how to help ease my ear !! i will never go back !!!

I had been to Urgent Care previously and got very good service so yesterday when I took a fall, I…read morewent there to be checked out instead of the ER. Big mistake. First they obviously don't know the meaning of triage as I.was in major pain when I walked in and it was apparent to all the others in the waiting room who were there for cold symptoms and other less urgent issues. However I sat.there waiting for about 45 minutes before I was seen. The LPN who called me back was not very friendly , tried to get me on a scale and I asked if it was.really necessary.and she just kind of nodded..I then tried to stand up but couldn't. Fortunately physician or NP in hallway saw what was happening and the obvious pain I was in , so she intervened and agreed.there was no need to get on the scale. The physician or NP was very caring and I would rate the experience with her alone a 4.5 as she was attentive and caring. Only thing that she could have done better is introduce herself as I didn't even get her name nor do I recall her asking what mine was. Initial person who worked with me also took me for.xrays and was just not very friendly through the whole procedure of several xrays. She probably could use some.training in bedside manner but also in how to push someone and care for them in a wheelchair. Several times if I had not been watching and picked my foot up, she would have banged it into something. I had to ask her to push me from waiting area back to room as when she called my name she just stood there watching me.struggle with pushing myself straight. Third person I.came.in contact was a male.LPN or nurse, who came.in to put my foot into an aircast. This guy was rude, also had no bedside manner and when I had questions about the aircast answered my question very briefly and then as he quickly turned to leave the room, reminded me that he had given me an instruction manual. I wanted to throw it at him and tell him that people in alot of pain don't necessarily focus on finding page 37 of the manual to get a question answered! (And yes surprisingly they did do a pain scale with me when I first got into the room and I told them I was at a 10 on.a scale of 10). Again, no one except the NP or physician who actually treated me.seemed very concerned about the pain I was in . I also asked this male.nurse if we could use the wheelchair or a pair of crutches to get to the car. He told us they don't have any crutches I could use and if I wanted to get a pair I would need to sign another form agreeing to pay for.them. I asked if I could use the wheelchair and he said, " as long as I brought it back in." Did he think I was gonna try to steal his little crooked rolling wheelchair? By the way, they ruled out any fracture and put me in a walking boot, then called me the next day and told me a radiologist had looked at my xrays and confirmed that my tibia was fractured. It was then they told me to make sure and not put any weight on the foot, after I had spent an agonizing night trying to figure out why my leg was.still hurting so bad if this was just torn ligaments. Also after they were willing to let me walk out using the aircast. This follow up call the next day also reminded me of one very important thing they did not do which is I did not receive any Discharge plan or paperwork whatsoever. Only thing that was gone over with me to sign was one sheet of paper making sure I signed to take responsibility for paying for the aircast if insurance didnt cover it. I have to say I have never been to any medical appointment much less an urgent issue, where you don't leave with discharge recommendations. Again, overall poor service in general. The physician over.this practice should really do.some.training for the staff on customer.service, person centered planning, and maybe occupational basics as I had to figure out myself how to climb up on the xray table while the unhelpful LPN just stood there. The front desk receptionist did.walk out with me and offered to help me get into the car..however I think the real reason was to make sure I.didnt steal the precious crooked wheelchair! Definately not a place I will return to again unless it is to hand this feedback out to everyone that works there. As a Quality and Compliance specialist who ensures hospitals are conforming to best practices and minimum accreditation standards, they might be interested to know I do know what I am.talking about. Perhaps one thing that I did miss is that they are not Joint Commission accredited whereas some Urgent Cares are. Look for that gold seal of approval when you visit a place as there are then at least minimum expectations that staff are held accountable to follow.

Went in on a Sunday (12-11-2022), with my sick child. We stood in line waiting for them to open…read morewith other mothers with their sick children. When we entered we were told that we couldn't be seen, even though their website stated walk ins welcome on this specific day. What Healthcare establishment turns away the sick? Especially children? I'm absolutely disgusted with them as this isn't the first instance of either being turned away or being treated rudely. This place is an absolute joke. And people need to be made aware!

I found myself an inpatient at TriStar Horizon (NO, I'm not contagious!) They've taken pretty good…read morecare of me here. I'll break things down into pros and cons: Pros: 1. Everyone here is super-nice and respectful. 2. My privacy has been respected. I mean, they keep the door shut when you're buck naked in bed, or having a procedure performed. 3. Everyone is genuinely interested in helping you recover your health so you can get back to your life. Cons: 1. Sometimes when you use the call button to summon some help, they might forget about you. (I'll grant that you might be trying to reach someone when it's super-busy, but this happens more often than I'd like to see. Surely there's a solution to this problem.) 2. The menu is BORING! There are only so many days a person can eat overcooked scrambled eggs and tough turkey sausage. Thankfully, you have a little wiggle room if you can get hold of their "Menu at a Glance" which has a few different options you can request by calling down to the dietary office. 3. I use CPAP therapy, but I was only allowed to use a hospital-approved machine. A very loud hospital-approved machine with a very ill-fitting face mask. I mean, it got the job done, and I didn't suffocate in my sleep, but... That's all I can say about that. All in all, it's been a good stay, if you can forget you're in a hospital. I realize that everyone's experience with TriStar Horizon may differ. We've all heard the horror stories about different facilities. As for my experience, it's been pretty good, no horror stories and only a few minor inconveniences. No major complaints. I'm happy I chose to be treated here. And I recommend them.

I had the absolute best care earlier today at the emergency room. Everyone from the receptionist,…read moreto the nurses, CT, ultrasound and even billing were great. They were so busy, but every staff member was friendly, knowledgeable, efficient and accommodating. I highly recommend Tristar Horizon. Thank you for all yall do!

Super quick service. too quick really. I can't swallow because my throat is so sore and swollen and…read morethey pretty much just brushed me aside when i tested negative for strep and didn't test for anything else

made an appointment online since I have to drive about an hour to get here, its the closest clinic…read morethat is within my insurance network. I was checked in very quickly but was waiting in the room for around 40 minutes before doctor/PA came in. she quickly assessed my issues and called in my meds to my local pharmacy. I am happy with the services and maybe next time I will bring my shopping list and get groceries on my way out.

Fast caring and knowledgeable. I have been there several times. They helped save my life! Thank all…read moreof you for helping me.

The only ER in Dickson worth rushing to! I have been to this ER a several times in the past few…read moreyears and my husband has been here twice. Response is immediate when needed and care by far the best. The dr's have been both knowledgeable and personable and the nurses are the best by far. Being a retired RN of 30 yrs., with 25 in nursing management , I feel I am more than adequately able to notice and recognize not only good nursing care but excellent . I am sorry for whomever judged your facility a 1 but you definitely do not deserve that! Thank you for everything.

I entrusted Freeman with my recovery and they didn't drop the ball, albeit me being near…read moreincorrigible. The staff went over and above and painstakingly laid the groundwork for me to walk in the hallowed footprints of true recovery. I'm now thriving in sober living and utilizing spiritual principals reinforced at Freeman to stay clean. Thank you

My brother was a patient here who was involuntarily removed-- he did not choose to leave. When I…read moreflew from Denver to retrieve his belongings, no ID was required and no one reviewed what he checked in against what was returned. A significant amount of clothing and personal items never made it back to us. When I inquired, staff claimed he verbally authorized giving his belongings away -- something he flatly denies. On top of this, we have been seeking a partial refund for his unused program time given that he left involuntarily. Despite MANY emails to leadership over several weeks, we have yet to receive a single response. Families should document everything carefully and request an itemized belongings receipt at check-in and check-out.